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About Stripe
Stripe is a cloud-based solution that offers a varied set of unified APIs and tools that enable businesses to manage and accept payments online.
Stripe handles key payment functions, such as subscriptions, storing cards and direct payouts to user bank accounts. It also offers solutions for mobile and web payments that are specially built for developers. Stripe enables businesses to accept international debit cards, credit cards and currencies.
Other key features include full-stack payments, PCI compliance, invoice paying, instant payment acceptance, shared customers and the collection of transaction fees. Stripe does not require any card storage fees, validation fees, setup fees, monthly fees or refund fees.
Stripe provides support options such as online support, a customer knowledge base and forums. Additionally, Stripe can be integrated with applications such as Shopify, FreshBooks, Zoho Invoice, Zoho Subscriptions, TalentLMS, Squarespace, Sellsy, Intercom, Slack, Zapier and Abacus.
Stripe pricing
Stripe does not have a free version and does not offer a free trial. Stripe paid version starts at US$0.30.
Starting Price:
US$0.30
Free Version:
No
Free trial:
No
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Stripe Reviews for UK Users
Feature rating
5 reviews of 3,112
View all reviews
Pat
- Industry: Music
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 18/08/2023
Best payment processing service for any business
5-Star easy-to-use payment processing service, and any time further detail is needed on a transaction to help a customer or resolve an issue, Stripe provides great detail on all transactions making it possible to provide valuable information to customers to resolve issues, and ensure the customer gets what they pay for and the business receives the payment for goods/services as intended.
Pros
The easiest to use, inexpensive fee structure and top-notch fraud prevention - Stripe is hands-down the best payment processing system I have used in my 10+ years leading Customer Support teams. With the exhaustive detail Stripe provides on every transaction, businesses and customers alike usually have an easy and secure experience checking out with Stripe.
Cons
Very few cons if any with Stripe. They seem to get things right in most aspects.
Alternatives Considered
PayPal Commerce PlatformReasons for Choosing Stripe
Ease of use, integration with website POS management systems, fees, regions of availabilityReasons for Switching to Stripe
Better overall offering was provided by Stripe
Jodi
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 18/07/2024
We love Stripe. I can monitor our payments very efficiently, and effectively.
We have never had any issues with Stripe. We find it to be a safe, and efficient way for our customers to pay.
Pros
We like the ease of receiving payments and the safety of their monitoring system.
Cons
There is nothing that I can think of that I can even say I don't like.
Ruby
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1
1
Reviewed on 02/08/2024
Almost Destroyed My Business - Stripe Stole From Us
We implemented Stripe because of its ease of use but it’s turned out to be a nightmare. It’s as though Stripe decided that we are not a legitimate company and targeted us to prove it at any cost.
Every few weeks we were asked to produce the same previously requested documents. We have never had a single customer dispute yet they unilaterally decided we were high risk and returned recently charged purchases to our clients who have already stayed at our vacation rental.
We went viral with over 5.5 million views of an influencer’s video which caused had a huge uptick in business. I’m not sure if the volume of business caused Stripe to be concerned. They requested a selfie and an upload of the ID they already had on file. After I uploaded the selfie and my US Passport I got a notification that I was now good to go. This was followed by an email two hours later that we were deemed to be too risky and funds would be returned to our clients.
Stripe then took money from our bank account and I assume will be sending it to clients who have already stayed at our property. We are hoping these funds will be returned to us.
In a nutshell, Stripe stole from us - there were no customer complaints. We contacted the customers and are praying they will send thousands of dollars back to us using another method of payment.
Pros
Ease of integration with the company I selected for my property management system.
Cons
Countless re-verification requests with no favorable response after sending business registration and several forms of IDs.
Extremely poor customer service with lengthy waiting times for retuned calls.
They made the decision to stop supporting my business without a single customer complaint or request for a refund.
They rejected payments from a lot of international clients based in Canada and the UK. This caused me to lose a lot of bookings.
Alternatives Considered
Square PaymentsReasons for Switching to Stripe
Perceived ease and ease of integration to my back end property management system.
Amera
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
4
Reviewed on 02/08/2024
Stripe for billing at a counseling practice
Pros
Easy to use and to link to my client management software.
Cons
I would prefer if the rate can be lower or if it was lowered based on how long you have been using stripe.
Steve
- Industry: Internet
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 15/07/2024
Super Easy to Set up and use
Pros
The biggest benefit of this software is its ease of set up and use. Within minutes, you can set up a payment page or integrate with my website software.
Cons
The fees are a little bit higher than I would like, but the ease of using the service makes it a no-brainer.
