About Stripe





Stripe pricing
Stripe does not have a free version and does not offer a free trial.
Alternatives to Stripe
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- Industry: Graphic Design
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
This system Needs Improvement
I have been using them for years but the fees can be quite high, the support is lacking
Pros
easy to create payment links and accept payment
Cons
When there is an issue, no one is willing to take ownership and fix it.
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Stripe earns stripes.
Stripe is an absolutely comprehensive package for all your payment and sales needs
Pros
Stripe effiecently, and effectively allowed me to process all manner of payments and subscriptions.
Cons
It can take a long time to completely learn all the features, and how to use them.

- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
They just don't care if you loose money.
Very bad, I lost money in several cases because of stripe. Also there are so many failed orders.
Pros
Its not very hard to use, but needs improvement.
Cons
The way they treat the disputes of our clients. They don't care much for the documents they just follow the process and decide always in favour of the buyer.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Stripe is Fantastic!
We have used Stripe with 2 different CRMS and both connected very easily with no issues
Pros
I love how easy it is to take payments and that Stripe connects easily with the programs we use.
Cons
The stripe fee and the delay in receiving payment
Alternatives Considered
QuickBooks OnlineReasons for Choosing Stripe
Better integrations and better pricing per transactionSwitched From
Square PaymentsReasons for Switching to Stripe
Better integrations and pricing with Stripe vs QBO Payments- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great product with lots of payment options
Stripe has really helped our business by offering multiple payment methods and by making refunds super easy for us to process. The ability to create unique payment links is also a game-changer!
Pros
how easy it is for clients to use/interact with, the variety of payment options available, and how straightforward it is on the back end
Cons
The transaction fee (that the business pays) is a bit high
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Favorite Processing System
We implemented Stripe because of the lower processing fees. The implementation was seamless and the back-office side of the program is much more straightforward and easy to use.
Pros
Lower transaction fees and Stripe works better with our reservation system.
Cons
I haven't experienced any cons with this software.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Stripe works for creators and small business
Excellent payment processor, another global top name.
Pros
Easy to set up and administer. Works with almost all of the cart and store systems for creators.
Cons
Cost to use because you don't have much of a choice.
Alternatives Considered
PayPalReasons for Switching to Stripe
I didn't, like others, I offer both because they're both good processors.- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Great Tool - requiring little customization for full functionality
I have been pleased with the out-of-the box reporting and real-time alerts.
Pros
Ease of configuration and deployment - the great aftercare and ease of administration after Go-Live
Cons
Pricing for users requiring read-only access should be less
Alternatives Considered
PayPalReasons for Switching to Stripe
Features offered for the slightly lower expenditure- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Stripe: A good payment processing solution
My overall experience of this was excellent.
Pros
It provides developer friendly platform where it gives us excellent documentation and APIs.
Cons
Fees can be higher for certain payment methods and it has limited customer support.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Easy and Convenient
Overall the experience is good. Easy setup, easy for the user and no need to switch at the moment.
Pros
The technology works smoothly and is convenient.
Cons
The processing fees and batch times being held can be frustrating.
Alternatives Considered
PayPalReasons for Switching to Stripe
The convenience factor was the biggest. I didn't have to apply for a merchant account, I could just create an account and go.- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Stripe - your go to for money transactions!
I have used Stripe for various businesses over the last 7 or 8 years, and I have been able to trust them with my money transactions.
Pros
Stripe is super convenient because it runs everything in the background, but I still have the control to go into Stripe and refund transactions, see canceled transactions, and see when they happened. I very much appreciate Stripe!
Cons
The fees are a bit high, the delay in money is a bit daunting, and there is the hassle of getting a new bank account verified.
Reasons for Switching to Stripe
It was a bigger software and had more ability for us to ultilize more functionality out of it.- Industry: Automotive
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Endless possibilities, quick to implement, and great with integrations, but at a cost
Stripe works very well, it's not free, and the fees stack up quite quickly, especially if you're selling internationally. However, I think it's such a complete platform and setting up everything is free, that it's worth the cost of transactions.
We mainly use it with low-code solutions such as Bubble.io. The documentation and support is excellent. Also, should you expand to full code, the documentation is so complete that's always a safe bet.
It does the job, it's a "set-it-and-forget-it" product great for starting with very low budget, and scales tremendously well as you grow.
Pros
We work a lot with no code, especially with Bubble.io apps. I've had the chance to integrate Stripe on various project and the speed of implementations, support and seamlessness is really what makes this solution stand out.
The user portal in which you can create your products, set up discount codes and coupons, personalize subscriptions etc. is really useful and it allows to set up your shop in a few hours.
We mainly use it for SAAS subscriptions and we've never had any problem with payments, processing speed or process clarity.
Cons
Although setting up and starting out is free, the credit card commissions, exchange commissions and service for processing are quite high. Stripe eats a noticeable amount in fees, but still, it saves you so much time during the implementation and payment setup. As a startup it is really important to act quickly and have "set it and forget it" solutions for your infrastructure
Alternatives Considered
ShopifyReasons for Switching to Stripe
Easy to integrate with Bubble.io apps, that are our main focus.- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Stripe is the Payment Processor To Fit Any Business Needs
Pros
The various feature embedded in Stripe for multiple different payment option capabilities is phenomenal. They have detailed outline of payment intents to look back at immediately should there be a problem with a debit or credit card that was ran for payment and they have security detection on transactions that don't feel genuine especially if running it manually. I love it. You also have the ability to send out invoices and payment links to customers saving the hassle of leaving their own home for a phone in order to deliver gifts to family/friends from miles away!
Cons
The only cons is the whole Ruby Gem and developer code setup if you don't know how to implement this on your own website you're building or even in your own cloud server or network server. It takes alot of research and how-to articles to read to start learning it as you go and if you're a beginner thats unfamiliar with command line basics and a terminal to launch from then you're in trouble! Ha!Ha!
Reasons for Choosing Stripe
Square has a tendency to just freeze accounts and not even allow legitimate appeal of the decision and they do so without warning. If you have money in the account when they do decide to just cut you off they hold onto it for at least 180 days if I remember correctly and there is nothing you can do about it. That's unacceptable.Switched From
Square PaymentsReasons for Switching to Stripe
For the same reason I chose Stripe over Square.... they have the same bad habit of freezing accounts just on a whim with no notice and keep business owners from revenue just because they can and are in no hurry to allow you access to your funds even if proven legitimate long before they'll release their hold on them.- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Office manager
Overall a positive experience. Low rates, easy to use.
Pros
Ease of use for us and our customers. Swipe, tap or insert.
Cons
Wish it would write back into our practice software.
- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Frustrating Experience with Stripe Support & Unfair Account Closures
My experience with Stripe has been incredibly frustrating. My account was suddenly closed due to claims of "unauthorized payments," which were factually incorrect. There were only three transactions involved, all of which were authorized by the customers. Despite providing clear explanations and offering to verify with customer communications, my support tickets were automatically closed, and I received no meaningful follow-ups.
Even worse, my customers’ refunds are now at risk due to this account closure, and there has been no assistance or clarity from Stripe's support team. The responses I did receive felt automated and dismissive, offering no real solutions.
This has severely impacted my business and my customers' trust. I urge Stripe to take complaints and customer support issues more seriously. This level of service is simply unacceptable.
Pros
Good technical infrastructure and superior integrations and APIs
Cons
Customer support is horrible. "Investigations" are vague automated responses.
Alternatives Considered
Square PaymentsReasons for Switching to Stripe
Thought it was easier to use, but the legal issues and unfair treatment from stripe is pushing me away.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Stripe is decent for small businesses & individuals
Pros
It’s easy to accept card payments manually using the mobile app.
Cons
Fees are high and not all features are available for all users.
Alternatives Considered
Square PaymentsReasons for Switching to Stripe
Square could not handle our business growth as chargebacks became a bit more common on our account.- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I really like Stripe
Stripe has been very useful in my business to receive payment from customers all over the world. I also like that they have implemented faster payouts
Pros
I like that you can use Stripe to take debit and credit card payments and the charges are not as high as some other payment platforms. It is also easy to set up.
Cons
Some of the functionality seems clunky, especially for recurring payments. You have to manually set the end date.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Stripe for Online Business Owners
I really have enjoyed using stripe! I am so grateful for a secure place to take clients payments.
Pros
I really love that Stripe integrates with so many different platforms. I love that you can set up autopayments so that I can set up memberships with ease, and don't have to chase anyone down for their monthly fees.
Cons
I wish that it was easier for folx to pay with debit, or paypal with stripe, so that all integrations could be in one place.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Easy to Use Payment Processing
I am very pleased with Stripe and the reports function is very good
Pros
Its very easy to use
No setup fees, monthly fees, or hidden fees.
Cons
I do not have any negative views on Stripe
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Appalling Service
Appalling. I have spent a month trying to get someone, anyone to help. All I received were dismissive emails sending me off to solve the problems on your site.
Pros
The logo is nice. The name is also nice.
Cons
Customer support is non existent. The arrogance of big business treats to customer as a problem rather than an asset.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Extremely Frustrating Experience with Stripe
We've been using #Stripe since October 2021, and initially, everything worked fine. However, things took a frustrating turn when Stripe suddenly labeled our business as "high risk" without providing any evidence and placed an indefinite hold on our payouts. Despite submitting all the requested documentation and proving our compliance, their support team has failed to give any clear reason or transparency behind this decision.
This lack of communication has severely impacted our business operations, and it's unacceptable for a company that relies on consistent cash flow. To make matters worse, Stripe doesn’t provide a local contact support number, making it even harder to resolve these issues. Stripe's handling of this situation has been deeply disappointing, and we strongly caution other businesses considering their service.
Pros
Initially, doing business with stripe was fine.
Cons
Stripe can place holds on your funds or freeze your accounts without warning, especially if it deems a business as "high risk," often without clear communication.
Stripe lacks direct phone support in many regions, making it challenging to resolve urgent issues quickly.
Alternatives Considered
PayPal Commerce PlatformReasons for Choosing Stripe
to have better users experience and support.Reasons for Switching to Stripe
Negative reviews including payout delays.- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
A Reliable Payment Solution for Global Businesses
Pros
Stripe offers great value for the money, and the dashboard is easy to use. It fulfills all of our needs.
Cons
If the form doesn't connect via Stripe immediately, it could be a little complicated to set up.
- Industry: Sports
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
For the love of god avoid Stripe
I have had enough. DO NOT USE. It has taken me 2 months to refund my customers after we had an event cancellation. And even then they didn't help. It was so painful.
This is the worst customer experience I have ever had.
This is the third time contacting Stripe about this issue and every time they go off on some tangent about something that isn't even the problem.
I was not able to refund my customers with my account as it capped me at withdrawing 1.5k.
I tried to transfer money to my Stripe account so I could complete the refunds.
The money I sent automatically got sent back to my bank.
I just want to add to my balance so I can refund my customers!!!
I contacted customer support, as usual they go off on some weird tangent talking about something irrelevant but in a polite voice so it kind of looks like they are trying to help? Infuriating.
I will take every single effort possible in my power to change my business away from Stripe because they have the WORST customer support and the worst experience.
Do you know what would be better than the support that I am getting? None. Because at least it wouldn't waste my time talking to a brick wall.
The support agents are either stupid, can't understand English or have been told to play dumb on these issues.
Pros
It seemed safe. And I THOUGHT that it was a good product. I was wrong.
Cons
They take your money, won't let you refund anybody, and honestly have the worst customer support known to mankind. A robot would actually be better.

- Industry: Writing & Editing
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Stripe: Empowering Businesses with Secure, Seamless Payment Processing
My overall experience with Stripe has been overwhelmingly positive. The platform offers an intuitive user interface, comprehensive features, and reliable payment processing capabilities. The integration process was smooth, and Stripe's documentation and support resources were helpful in resolving any issues that arose. Overall, Stripe has provided a seamless and efficient payment solution for my needs. But as i said the i didn't like its fee structure so yeah that's all.
Pros
What I like most about Stripe is its user-friendly interface and making payment processing seamless and efficient for businesses of all sizes with all the required features and Data security.
Cons
One downside of using Stripe which i think is its fee structure, which might be considered slightly higher compared to some other payment processing platforms, especially for smaller businesses (not with the multi billion dollar company )with lower transaction volumes.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Stripe is easy to use with several software platforms.
I am able to link up Stripe to several different software platforms such as Simplybook.me and Mariana Tek. I also used Wix with Stripe.
Pros
It is easy for clients to make payments.
Cons
It can be overly complicated for the admin.