About Stripe

Stripe is a cloud-based solution that offers a varied set of unified APIs and tools that enable businesses to manage and accept payments online. Stripe handles key payment functions, such as subscriptions, storing cards and direct payouts to user bank accounts. It also offers solutions for mobile and web payments that are specially built for developers. Stripe enables businesses to accept international debit cards, credit cards and currencies. Other key features include full-stack payments, PCI compliance, invoice paying, instant payment acceptance, shared customers and the collection of transaction fees. Stripe does not require any card storage fees, validation fees, setup fees, monthly fees or refund fees. Stripe provides support options such as online support, a customer knowledge base and forums. Additionally, Stripe can be integrated with applications such as Shopify, FreshBooks, Zoho Invoice, Zoho Subscriptions, TalentLMS, Squarespace, Sellsy, Intercom, Slack, Zapier and Abacus.
Stripe Software - Stripe payment
Stripe Software - Stripe payout funds
Stripe video
Stripe Software - Stripe payment - thumbnail
Stripe Software - Stripe payout funds - thumbnail

Stripe pricing

Stripe does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Browse Stripe Reviews

3,194 of 3,194 reviews
Sort by:
Jennifer
Jennifer
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
2

3
Reviewed on 23/01/2025

This system Needs Improvement

I have been using them for years but the fees can be quite high, the support is lacking

Pros

easy to create payment links and accept payment

Cons

When there is an issue, no one is willing to take ownership and fix it.

Eric
  • Industry: Oil & Energy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 17/02/2025

Stripe earns stripes.

Stripe is an absolutely comprehensive package for all your payment and sales needs

Pros

Stripe effiecently, and effectively allowed me to process all manner of payments and subscriptions.

Cons

It can take a long time to completely learn all the features, and how to use them.

Kostas
Kostas
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
1

2
Reviewed on 13/02/2025

They just don't care if you loose money.

Very bad, I lost money in several cases because of stripe. Also there are so many failed orders.

Pros

Its not very hard to use, but needs improvement.

Cons

The way they treat the disputes of our clients. They don't care much for the documents they just follow the process and decide always in favour of the buyer.

Megan
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/02/2025

Stripe is Fantastic!

We have used Stripe with 2 different CRMS and both connected very easily with no issues

Pros

I love how easy it is to take payments and that Stripe connects easily with the programs we use.

Cons

The stripe fee and the delay in receiving payment

Alternatives Considered

QuickBooks Online

Reasons for Choosing Stripe

Better integrations and better pricing per transaction

Switched From

Square Payments

Reasons for Switching to Stripe

Better integrations and pricing with Stripe vs QBO Payments
Josey
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/02/2025

Great product with lots of payment options

Stripe has really helped our business by offering multiple payment methods and by making refunds super easy for us to process. The ability to create unique payment links is also a game-changer!

Pros

how easy it is for clients to use/interact with, the variety of payment options available, and how straightforward it is on the back end

Cons

The transaction fee (that the business pays) is a bit high

Taryn
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/02/2025

Favorite Processing System

We implemented Stripe because of the lower processing fees. The implementation was seamless and the back-office side of the program is much more straightforward and easy to use.

Pros

Lower transaction fees and Stripe works better with our reservation system.

Cons

I haven't experienced any cons with this software.

Mark
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 12/03/2025

Stripe works for creators and small business

Excellent payment processor, another global top name.

Pros

Easy to set up and administer. Works with almost all of the cart and store systems for creators.

Cons

Cost to use because you don't have much of a choice.

Alternatives Considered

PayPal

Reasons for Switching to Stripe

I didn't, like others, I offer both because they're both good processors.
Posh
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 20/02/2025

Great Tool - requiring little customization for full functionality

I have been pleased with the out-of-the box reporting and real-time alerts.

Pros

Ease of configuration and deployment - the great aftercare and ease of administration after Go-Live

Cons

Pricing for users requiring read-only access should be less

Alternatives Considered

PayPal

Reasons for Switching to Stripe

Features offered for the slightly lower expenditure
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 27/01/2025

Stripe: A good payment processing solution

My overall experience of this was excellent.

Pros

It provides developer friendly platform where it gives us excellent documentation and APIs.

Cons

Fees can be higher for certain payment methods and it has limited customer support.

Abe
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/02/2025

Easy and Convenient

Overall the experience is good. Easy setup, easy for the user and no need to switch at the moment.

Pros

The technology works smoothly and is convenient.

Cons

The processing fees and batch times being held can be frustrating.

Alternatives Considered

PayPal

Reasons for Switching to Stripe

The convenience factor was the biggest. I didn't have to apply for a merchant account, I could just create an account and go.
Stephanie
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 26/10/2024

Stripe - your go to for money transactions!

I have used Stripe for various businesses over the last 7 or 8 years, and I have been able to trust them with my money transactions.

Pros

Stripe is super convenient because it runs everything in the background, but I still have the control to go into Stripe and refund transactions, see canceled transactions, and see when they happened. I very much appreciate Stripe!

Cons

The fees are a bit high, the delay in money is a bit daunting, and there is the hassle of getting a new bank account verified.

Alternatives Considered

Square Point of Sale, Tithe.ly and Breeze ChMS

Reasons for Switching to Stripe

It was a bigger software and had more ability for us to ultilize more functionality out of it.
Niccolò
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 09/07/2024

Endless possibilities, quick to implement, and great with integrations, but at a cost

Stripe works very well, it's not free, and the fees stack up quite quickly, especially if you're selling internationally. However, I think it's such a complete platform and setting up everything is free, that it's worth the cost of transactions.
We mainly use it with low-code solutions such as Bubble.io. The documentation and support is excellent. Also, should you expand to full code, the documentation is so complete that's always a safe bet.
It does the job, it's a "set-it-and-forget-it" product great for starting with very low budget, and scales tremendously well as you grow.

Pros

We work a lot with no code, especially with Bubble.io apps. I've had the chance to integrate Stripe on various project and the speed of implementations, support and seamlessness is really what makes this solution stand out.
The user portal in which you can create your products, set up discount codes and coupons, personalize subscriptions etc. is really useful and it allows to set up your shop in a few hours.
We mainly use it for SAAS subscriptions and we've never had any problem with payments, processing speed or process clarity.

Cons

Although setting up and starting out is free, the credit card commissions, exchange commissions and service for processing are quite high. Stripe eats a noticeable amount in fees, but still, it saves you so much time during the implementation and payment setup. As a startup it is really important to act quickly and have "set it and forget it" solutions for your infrastructure

Alternatives Considered

Shopify

Reasons for Switching to Stripe

Easy to integrate with Bubble.io apps, that are our main focus.
Whitney
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
2

5
Reviewed on 02/05/2024

Stripe is the Payment Processor To Fit Any Business Needs

Pros

The various feature embedded in Stripe for multiple different payment option capabilities is phenomenal. They have detailed outline of payment intents to look back at immediately should there be a problem with a debit or credit card that was ran for payment and they have security detection on transactions that don't feel genuine especially if running it manually. I love it. You also have the ability to send out invoices and payment links to customers saving the hassle of leaving their own home for a phone in order to deliver gifts to family/friends from miles away!

Cons

The only cons is the whole Ruby Gem and developer code setup if you don't know how to implement this on your own website you're building or even in your own cloud server or network server. It takes alot of research and how-to articles to read to start learning it as you go and if you're a beginner thats unfamiliar with command line basics and a terminal to launch from then you're in trouble! Ha!Ha!

Alternatives Considered

PayPal and Wave

Reasons for Choosing Stripe

Square has a tendency to just freeze accounts and not even allow legitimate appeal of the decision and they do so without warning. If you have money in the account when they do decide to just cut you off they hold onto it for at least 180 days if I remember correctly and there is nothing you can do about it. That's unacceptable.

Switched From

Square Payments

Reasons for Switching to Stripe

For the same reason I chose Stripe over Square.... they have the same bad habit of freezing accounts just on a whim with no notice and keep business owners from revenue just because they can and are in no hurry to allow you access to your funds even if proven legitimate long before they'll release their hold on them.
Dee Dee
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/12/2024

Office manager

Overall a positive experience. Low rates, easy to use.

Pros

Ease of use for us and our customers. Swipe, tap or insert.

Cons

Wish it would write back into our practice software.

Khalid
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
1

1
Reviewed on 08/11/2024

Frustrating Experience with Stripe Support & Unfair Account Closures

My experience with Stripe has been incredibly frustrating. My account was suddenly closed due to claims of "unauthorized payments," which were factually incorrect. There were only three transactions involved, all of which were authorized by the customers. Despite providing clear explanations and offering to verify with customer communications, my support tickets were automatically closed, and I received no meaningful follow-ups.

Even worse, my customers’ refunds are now at risk due to this account closure, and there has been no assistance or clarity from Stripe's support team. The responses I did receive felt automated and dismissive, offering no real solutions.

This has severely impacted my business and my customers' trust. I urge Stripe to take complaints and customer support issues more seriously. This level of service is simply unacceptable.

Pros

Good technical infrastructure and superior integrations and APIs

Cons

Customer support is horrible. "Investigations" are vague automated responses.

Alternatives Considered

Square Payments

Reasons for Switching to Stripe

Thought it was easier to use, but the legal issues and unfair treatment from stripe is pushing me away.
Will
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 28/10/2024

Stripe is decent for small businesses & individuals

Pros

It’s easy to accept card payments manually using the mobile app.

Cons

Fees are high and not all features are available for all users.

Alternatives Considered

Square Payments

Reasons for Switching to Stripe

Square could not handle our business growth as chargebacks became a bit more common on our account.
Verified Reviewer
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 23/02/2024

I really like Stripe

Stripe has been very useful in my business to receive payment from customers all over the world. I also like that they have implemented faster payouts

Pros

I like that you can use Stripe to take debit and credit card payments and the charges are not as high as some other payment platforms. It is also easy to set up.

Cons

Some of the functionality seems clunky, especially for recurring payments. You have to manually set the end date.

Billie
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 22/07/2024

Stripe for Online Business Owners

I really have enjoyed using stripe! I am so grateful for a secure place to take clients payments.

Pros

I really love that Stripe integrates with so many different platforms. I love that you can set up autopayments so that I can set up memberships with ease, and don't have to chase anyone down for their monthly fees.

Cons

I wish that it was easier for folx to pay with debit, or paypal with stripe, so that all integrations could be in one place.

Peter
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/05/2024

Easy to Use Payment Processing

I am very pleased with Stripe and the reports function is very good

Pros

Its very easy to use

No setup fees, monthly fees, or hidden fees.

Cons

I do not have any negative views on Stripe

Greg
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 26/06/2024

Appalling Service

Appalling. I have spent a month trying to get someone, anyone to help. All I received were dismissive emails sending me off to solve the problems on your site.

Pros

The logo is nice. The name is also nice.

Cons

Customer support is non existent. The arrogance of big business treats to customer as a problem rather than an asset.

Rodel
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
2
Customer Support
1

1
Reviewed on 16/09/2024

Extremely Frustrating Experience with Stripe

We've been using #Stripe since October 2021, and initially, everything worked fine. However, things took a frustrating turn when Stripe suddenly labeled our business as "high risk" without providing any evidence and placed an indefinite hold on our payouts. Despite submitting all the requested documentation and proving our compliance, their support team has failed to give any clear reason or transparency behind this decision.

This lack of communication has severely impacted our business operations, and it's unacceptable for a company that relies on consistent cash flow. To make matters worse, Stripe doesn’t provide a local contact support number, making it even harder to resolve these issues. Stripe's handling of this situation has been deeply disappointing, and we strongly caution other businesses considering their service.

Pros

Initially, doing business with stripe was fine.

Cons

Stripe can place holds on your funds or freeze your accounts without warning, especially if it deems a business as "high risk," often without clear communication.

Stripe lacks direct phone support in many regions, making it challenging to resolve urgent issues quickly.

Alternatives Considered

PayPal Commerce Platform

Reasons for Choosing Stripe

to have better users experience and support.

Reasons for Switching to Stripe

Negative reviews including payout delays.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/01/2025

A Reliable Payment Solution for Global Businesses

Pros

Stripe offers great value for the money, and the dashboard is easy to use. It fulfills all of our needs.

Cons

If the form doesn't connect via Stripe immediately, it could be a little complicated to set up.

Jessica
  • Industry: Sports
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 03/08/2024

For the love of god avoid Stripe

I have had enough. DO NOT USE. It has taken me 2 months to refund my customers after we had an event cancellation. And even then they didn't help. It was so painful.

This is the worst customer experience I have ever had.

This is the third time contacting Stripe about this issue and every time they go off on some tangent about something that isn't even the problem.

I was not able to refund my customers with my account as it capped me at withdrawing 1.5k.
I tried to transfer money to my Stripe account so I could complete the refunds.
The money I sent automatically got sent back to my bank.
I just want to add to my balance so I can refund my customers!!!

I contacted customer support, as usual they go off on some weird tangent talking about something irrelevant but in a polite voice so it kind of looks like they are trying to help? Infuriating.

I will take every single effort possible in my power to change my business away from Stripe because they have the WORST customer support and the worst experience.

Do you know what would be better than the support that I am getting? None. Because at least it wouldn't waste my time talking to a brick wall.

The support agents are either stupid, can't understand English or have been told to play dumb on these issues.

Pros

It seemed safe. And I THOUGHT that it was a good product. I was wrong.

Cons

They take your money, won't let you refund anybody, and honestly have the worst customer support known to mankind. A robot would actually be better.

Mayank
Mayank
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 07/05/2024

Stripe: Empowering Businesses with Secure, Seamless Payment Processing

My overall experience with Stripe has been overwhelmingly positive. The platform offers an intuitive user interface, comprehensive features, and reliable payment processing capabilities. The integration process was smooth, and Stripe's documentation and support resources were helpful in resolving any issues that arose. Overall, Stripe has provided a seamless and efficient payment solution for my needs. But as i said the i didn't like its fee structure so yeah that's all.

Pros

What I like most about Stripe is its user-friendly interface and making payment processing seamless and efficient for businesses of all sizes with all the required features and Data security.

Cons

One downside of using Stripe which i think is its fee structure, which might be considered slightly higher compared to some other payment processing platforms, especially for smaller businesses (not with the multi billion dollar company )with lower transaction volumes.

Amy
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 31/10/2024

Stripe is easy to use with several software platforms.

I am able to link up Stripe to several different software platforms such as Simplybook.me and Mariana Tek. I also used Wix with Stripe.

Pros

It is easy for clients to make payments.

Cons

It can be overly complicated for the admin.

3,194 reviews

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