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About Nutshell
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.
Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.
Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.
Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored as a "Leader" in G2's Grid® Report for CRM every quarter since Fall 2020.
In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.
Nutshell pricing
Nutshell does not have a free version but does offer a free trial. Nutshell paid version starts at US$19.00/month.
Starting Price:
US$19.00/month
Free Version:
No
Free trial:
Yes
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Nutshell Reviews for UK Users
Feature rating
5 reviews of 478
View all reviews
Al
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 15/05/2024
Nutshell has transformed our lead management
Pros
Our primary goal was to have a high-functioning CRM that supported lead nurturing and helped us close sales. Nutshell does that exceptionally well, but that is just the starting point. Automating tasks and communication through multiple sales pipelines is easy and intuitive. We are already seeing results from the automation. Tracking our current clients for upsells and renewals is also intuitive and easy.
Our next step is to use the marketing potential of the platform to increase our lead generation as well.
The implementation went very smoothly, support from Nutshell staff was great, and I was up and running with Nutshell in days, and now I can track leads, make calls, and send emails and never have to leave the platform. It has greatly increase my efficiency.
Cons
Not sure how to answer the cons. There are a few areas where I would like to customize fields, or change their location, but it is a small complaint
Response from Nutshell
Thank you so much for sharing your kind words about Nutshell, Al! We're excited to hear how Nutshell is supporting your sales process, and can't wait to see how you implement Nutshell next! We love hearing how our customers use Nutshell to grow their businesses, and sincerely appreciate your review!
Happy Nutshelling!
Jewell from Nutshell
Replied 20/05/2024
Walter
- Industry: Political Organization
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 09/09/2024
CRM made easy
Pros
Easy to use, it doesn’t take a data wizard to configure and manage.
Cons
Limited automations, limitations to what can be customized.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Nutshell
End of life for Highrise. Glad it died now, Nutshell is so much betterSwitched From
HighriseReasons for Switching to Nutshell
Way easier implementation. Cheaper. Don’t need dedicated people to manage itResponse from Nutshell
Thank you for sharing your positive experience using Nutshell, Walter! We're glad to hear that Nutshell has been easy for your team to implement and use!
I also appreciate your feedback about automation and customization features in Nutshell. You'll be happy to hear that we have some big updates coming soon that will solve those needs for you, so stay tuned!
All the best,
Jewell from Nutshell
Replied 23/09/2024
Prescott
- Industry: Mining & Metals
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
4
2
Reviewed on 08/05/2017
leads don't allow you to easily sell services, only products. After sale service is hindered.
We get a cost effective CRM that frees up cash flow for use elsewhere in our business.
Pros
Nutshell offers a unique ability to tag people in activities and run reports on calling activities for my sales reps.
Cons
Every lead typically has a company or contact. But if you don't save the activity in the lead, and instead under the company or individual contact, you can't see it when your client calls in regarding the sale they want service for, so your customer service is hindered and your sales people look like they don't know the history of the account. It's embarrassing to use this software because Nutshell says they are only helping to land the sale, not support it, but this mindset about how they build their software results in a horrible disconnect with regards to how we are forced to serve our customers, and thus we are using a CRM that doesn't support the full life cycle of a sale. We keep hoping Nutshell will fix this and improve because their customer service is great, and their people mean well, but after several years of patiently waiting, we are concerned that we may never see this problem fixed. The mobile app also has so many glitches with the UX that it can't even compare the experience to how you can use leads in a web browser. Further, when we have a customer call in to ask about their account, the recent leads puts the oldest first in the list, which means we have to scroll through several hundred orders just to open the last order we did for that client. If you are trying to sell to a major corporate account with multiple facilities / departments, forget it with Nutshell; linking subcompanies / vendors / partners / other locations is a nightmare in Nutshell.
Randy
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 09/09/2024
My thoughts on Nutshell - I LOVE it!
Extremely good. I have tried almost every CRM on the market, including Salesforce and their $50K annual Pardot (marketing add-on) tool. Nutshell gives me the exact tools I need (and the ability to modify) for my business model. Others were simply too rigid.
Pros
One of the first things that I want to see in a great CRM platform is excellent, and timely customer service. The nutshell team delivers that in spades.
Cons
Some of the "lookup" tools do not get me where I need to go. It might be user error or not knowing how to use the available tools, but I sometimes have to give up on getting the data segment I need.
Alternatives Considered
Zoho DeskReasons for Choosing Nutshell
Nutshell was the most/best built out for my particular business modelSwitched From
Zoho DeskReasons for Switching to Nutshell
Nutshell was the most/best built out for my particular business modelResponse from Nutshell
Thank you for sharing your positive review of Nutshell, Randy! We're glad to hear that Nutshell's customer service, tools, and price point meet your needs! And we're excited that Nutshell gives you tools and flexibility you need that platforms like Salesforce don't!
And being able to get the data you need from Nutshell is certainly important! Here's a link to our support article about using Nutshell reports: https://support.nutshell.com/en/articles/8428976-nutshell-reports-overview. And if you need further assistance for using the reports, our support team would happy to assist you!
All the best,
Jewell from Nutshell
Replied 23/09/2024
Allison
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 20/08/2024
Definitely recommend Nutshell - it has everything you need in one place!
I love that Nutshell has everything in one place. I can see all of my contacts, all of the interaction with them, engagement with emails, and at the same time I can create emails and marketing broadcasts. It is so nice to not go back and forth between two different platforms. And even better - when have started to use the "leads" tool which will help us track revenue. All in one place!
Pros
My favorite thing about Nutshell is the ease of reporting analytics. After an email broadcast I can report the open rates and engagement to my team super fast. It's nice to have it at all at one click!
Cons
The hardest part of Nutshell to understand and use is the Dashboard. I still don't have it figured out and I've been using it since February.
Reasons for Choosing Nutshell
We were using Active Campaign for emails which is not efficient. And the reporting is terrible. All the contacts that mattered were in Google docs and sheets, which was a disaster.Switched From
Google DocsReasons for Switching to Nutshell
Nutshell is so much more intuitive. I have used Hubspot in the past and it takes so long to get anything done.Response from Nutshell
Thank you for sharing your positive review of Nutshell, Allison! We're so glad to hear Nutshell is helping your team track email engagement, manage relationships, and track revenue. We look forward to seeing how your company continues using Nutshell to grow!
When it comes to your Nutshell dashboard, it's your one-stop shop for viewing the metrics that matter most to you, seeing what activities and tasks are coming up, and collaborating with your team! Here are a few resources from our support center to help you get started: https://support.nutshell.com/en/articles/8429097-how-to-use-the-dashboard, https://support.nutshell.com/en/articles/8428912-how-do-i-customize-my-dashboard-cards, and https://support.nutshell.com/en/articles/8428911-how-to-use-the-nutshell-timeline. And if you need more tips, our support team is available to help!
All the best,
Jewell from Nutshell
Replied 26/08/2024
