About Nutshell

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price. Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field. Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored as a "Leader" in G2's Grid® Report for CRM every quarter since Fall 2020. In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.
Nutshell Software - UI that anyone can use
Nutshell Software - Sales automation
Nutshell Software - Catch your buyers’ attention at every stage of the funnel with beautifully designed marketing emails.
Nutshell Software - Access & collaboration across devices
Nutshell Software - Marketing integrations to stay in touch
Nutshell Software - Reporting that helps drive growth
Nutshell video
Nutshell Software - UI that anyone can use - thumbnail
Nutshell Software - Sales automation - thumbnail
Nutshell Software - Catch your buyers’ attention at every stage of the funnel with beautifully designed marketing emails. - thumbnail
Nutshell Software - Access & collaboration across devices - thumbnail
Nutshell Software - Marketing integrations to stay in touch - thumbnail

Nutshell pricing

Nutshell does not have a free version but does offer a free trial. Nutshell paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Free Version:
No
Free trial:
Yes

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Nutshell Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.0
Ease of Use
4.3
Customer Support
4.3
5 reviews of 447 View all reviews
François
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 03/07/2023

Perfect CRM for service companies for B2B

Easy to implement, with loads of tailor-made features for Small or medium-sized businesses. The connection to Outlook is good!

Pros

The list of functionality is impressive and very easy to learn, customize and implement. Customize list, merge contacts or companies, and the reporting features were all great ones for software at this price

Cons

Some of the reporting is limited, but it is still better than most we have tried, Also, the interface is not the sexiest around, but it does the job.

Alternatives Considered

Dynamics 365, Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Nutshell

The price versus quality was much better with Nushell. And the B2B sales features that allowed us to serve individual customers were also solid.
Kristina
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/11/2023

One of the best CRM platforms! User friendly and very engaging for our agency!

Overall I am extremely please with Nutshell! I like how the platform is laid out. The tools used to help are incredible and the agents that work for Nutshell are easily available to chat with 24/7. They have prompt response time and can almost always solve the issue!

Pros

I like how the platform is laid out. The tools used to help are incredible and the agents that work for Nutshell are easily available to chat with 24/7. They have prompt response time and can almost always solve the issue!

Cons

The base platform doesn't have as many perks as Nutshell Pro, but it has to work for your company. Being in home care industry the Nutshell pro made sense for us!

Rachel
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
5

3
Reviewed on 05/09/2023

Simple to Use for those who have not used CRM's before

This is used to track our quotes and hase been helpful on stopping quotes from slipping through the cracks.

Pros

This was an easy to implement software for those who have never used a CRM in the past. User friendly for basic functionality.

Cons

I would like to see more ability to keep lead information separated. There are many leads that have the same companies and people but are not relevant to one another, and unfortunately it all gets lumped together.

Alternatives Considered

Dynamics 365, Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Nutshell

It was the most user friendly. We did not need all the feautres that we would be paying for on the other systems.
Christine
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 05/09/2023

Long Time User

Excellent. They are reachable, option to suggestion, and over the 4 years I have used it they have added many of the features I have asked for; as I'm sure I wasn't the only one requesting them. This demonstrates a company that listens to it's users.

Pros

I was tasked with finding a CRM and did extensive research. I chose Nutshell and have never looked back. This CRM is super user friendly and easy to train sales people who are usually up and running within 30 minutes. This is NOT Salesforce - no degree required to use it! lolI love Nutshell so much, that I recommend it to my other customers who retain me to manage their marketing. I have over 6 customers using Nutshell and they are all happy with the product!

Cons

There are a few features I would like to see added... when "starring" the main contact within the company filed- that information should bleed through to the lead, or at least have the same option available within the lead. That same "starred" contact should move to the 1st place in the contact list.

Michael
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/10/2023

For any non-profits out there looking to optimize their processes and fortify their outreach

Pros

User-Friendly Interface: Even for our team members who aren't tech-savvy, navigating through Nutshell is intuitive and easy.Customization Options: Allows us to tailor the system to our specific needs, ensuring we aren't stuck with a one-size-fits-all solution.Streamlined Outreach: Efficiently tracks donor relations, making it easier for us to engage with our community.Enhanced Communication: With Nutshell's tools, we've fostered deeper, more meaningful connections with our supporters.Growth-Oriented: The system is adaptable, allowing us to evolve our strategies without needing to switch platforms.

Cons

Would be nice if it integrated natively with more systems so we could skip using Zapier

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