---
description: Review of Mproof Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Mproof | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [Mproof](/software/49161/clientele)

# Mproof

Canonical: https://www.softwareadvice.co.uk/software/49161/clientele

> Clientele ITSM is a hybrid IT service management (ITSM) suite that provides managed service providers and external service organizations with support for different types of incidents, service requests, request for comments (RFCs), service level agreements and more. The solution can be deployed either on-premises or hosted on the cloud.


Clientele ITSM offers users customer relationship management (CRM) functionalities such as invoice management, customer data management and more. The solution offers a central dashboard that displays open tickets and other performance metrics. It also offers integration with applications like Microsoft Exchange, Microsoft Office, AFSAS and Exact Online.


Additionally, Clientele ITSM offers features like opportunity management, trend analysis, audit logs, escrow agreement, a self-service portal and more.


Cloud-based services are offered on a monthly subscription basis while the on-premise solution can be purchased with a one-time licence fee. Support is offered via phone and email.
> 
> Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 3 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mproof
- **Founded**: 1997

## Commercial Context

- **Starting Price**: €69.00
- **Pricing model**: Per Feature
- **Pricing Details**: Contact Mproof for detailed pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Dutch, English
- **Available Countries**: Netherlands, United States

## Features

- Activity Dashboard
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Project Management
- Release Management
- Self Service Portal
- Third-Party Integrations

## Integrations (1 total)

- Microsoft 365

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.softwareadvice.co.uk/software/117339/manageengine-endpoint-central) — 4.6/5 (1485 reviews)
2. [ServiceNow](https://www.softwareadvice.co.uk/software/27432/service-now) — 4.5/5 (344 reviews)
3. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (685 reviews)
4. [TeamDynamix](https://www.softwareadvice.co.uk/software/65333/teamdynamix) — 4.4/5 (150 reviews)
5. [SysAid](https://www.softwareadvice.co.uk/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews)

## Reviews

### "Great software to help us out with our business" — 4.0/5

> **Arjan** | *7 March 2017* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: Dashboard functionality
> 
> **Cons**: We are using SaaS. After upgrade we have new client software to install. This should not be done after next release. That will help us very much for deployment.
> 
> We are using Clientele ITSM for managing our projects, storing customer data and for quote management. We are happy with the dashboard functionality and the possibility to export data to Excel or whatever other system. We run quick analyses for benchmarking and we have complete overview of all important projects.

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### "Very complete and consistent ITSM software suite for Managed Service Providers" — 5.0/5

> **Mike** | *27 February 2018* | Recommendation rating: 9.0/10
> 
> **Pros**: It's very complete with support for all sorts of tickets
It has the ability to separate accounts, which is very suitable for MSP's
Extensive reporting options
Integration with Microsoft Exchange and Microsoft Active Directory
Available as an On-Premise or as a SaaS-solution
> 
> **Cons**: Clientele ITSM needs Windows 7 or Windows 10 to operate (it's not browser based yet)
The interface might be familiar to some, but out-dated looking to others.

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### "Good for starters...not much else" — 3.0/5

> **William** | *6 May 2021* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: It forces a workflow on the helpdesk. If you come from a situation where you don't have any ticketing solution in place, this tools helps to give the employees structure in their work.
> 
> **Cons**: - The lack of integration options
- The 'web portal'. It's in development for at least 2 years, and not nearly useable
- Very limited customization options. 
- Not truly a cloud product
- Click heavy
- Cluttered interface
- Outdated technology (Crystal reports, static Windows helpfile)
> 
> The company is nice, friendly, fast with support and responses. The product is dated.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/49161/clientele)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/itsm/clientele-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/49161/clientele> |
| en-GB | <https://www.softwareadvice.co.uk/software/49161/clientele> |
| en-IE | <https://www.softwareadvice.ie/software/49161/clientele> |
| en-NZ | <https://www.softwareadvice.co.nz/software/49161/clientele> |

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