--- description: Review of Finn AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Finn AI | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Finn AI](/software/490191/Finn-AI) # Finn AI Canonical: https://www.softwareadvice.co.uk/software/490191/Finn-AI > Finn AI builds AI-Powered virtual assistants for banks and credit unions to improve their digital customer experience. Finn AI offers a better way to manage data across different channels and departments while refining customer service. Finn AI's goal is to improve the digital customer experience by using Artificial Intelligence (AI) to automate the routine tasks customers face when working with their financial institutions. The Finn Hub guides customers through their banking journey from the very first question they ask until their banking needs are fulfilled. > > Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Finn Ai - **Founded**: 2014 ## Commercial Context - **Starting Price**: CA$1,000.00 - **Pricing model**: Per User - **Pricing Details**: Please contact us directly to discuss pricing\! - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI/Machine Learning - API - Autoresponders - Chatbot - Code-free Development - Customer Experience Management - Customisable Branding - Intent Recognition - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Performance Metrics - Pre-Configured Bot - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Speech Recognition - Third-Party Integrations ## Support Options - FAQs/Forum ## Category - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) ## Related Categories - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. 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Their people are knowledgeable about the technology, and I truly believe they are excellent at prioritizing their product backlog. > > **Cons**: We would like to be able to integrate our recommendation agent with the Finn offering, as well as "alerts" for when the bot or agent has responded to the user to grab their attention. > > We aim to solve 2 main business goals with the Finn AI chat bot: 1. Reducing volume of calls to our care center by providing an easy, self serve way for our customers to get information about our products and processes. 2. Providing our customers with service in their channel of choice, specifically digital first. Although the Finn AI chatbot is relatively new at ATB in its current state, we are starting to see positive financial benefits, as well as positive customer feedback about the bot, and we look forward to leveraging it in new ways over the coming years. ----- ### "Finn AI is working hard to meet our needs" — 5.0/5 > **Jennifer** | *6 October 2020* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Alexa Voice, content writing structure, user analytics and KPI tools, AI logic and intuition. > > **Cons**: We are not yet live with the AI enabled chatbot and are in the "crawl" phase. We are looking forward to a successful implementation and launch of the bot in about 45 days. > > Our relationship with Finn thus far has been a positive one; the collaboration and communication is good. Our project partners are very accessible, actively listen, respond quickly, and return a well- thought out solution when asked for one. They pay close attention to the small needs and details, such as our restriction with Google docs for the project plan, and have been able to quickly pivot with a different solution that meets our needs. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/490191/Finn-AI) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data