---
description: Review of CivicPlus NextRequest Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CivicPlus NextRequest | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Government Software](/directory/4240/government/software) > [CivicPlus NextRequest](/software/479781/NextRequest)

# CivicPlus NextRequest

Canonical: https://www.softwareadvice.co.uk/software/479781/NextRequest

> NextRequest is a cloud-based government solution designed to help agencies manage public records requests digitally. The software allows users to receive automated email reminders, set custom notifications, and maintain a clear audit trail to ensure no request is missed. NextRequest also includes advanced redaction capabilities to identify and remove sensitive information such as social security numbers, emails and phone numbers.

Agencies can customize reports and leverage visual dashboards to gain insights and identify trends. The platform further simplifies the process by enabling online payments, invoice tracking and automatic calculation of staff billable hours. Additionally, it provides automated workflows to help agencies  coordinate across departments, set user roles and configure request routes.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: CivicPlus
- **Location**: Manhattan, US
- **Founded**: 2007

## Commercial Context

- **Pricing model**: Usage Based
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Audit Trail
- Billing & Invoicing
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Deadline Management
- Document Capture
- Document Classification

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Government Software](https://www.softwareadvice.co.uk/directory/4240/government/software)

## Related Categories

- [Government Software](https://www.softwareadvice.co.uk/directory/4240/government/software)
- [Municipal Software](https://www.softwareadvice.co.uk/directory/4681/municipal/software)
- [Legal Document Management Software](https://www.softwareadvice.co.uk/directory/1392/document-management/software)
- [Document Management Software](https://www.softwareadvice.co.uk/directory/722/document-management/software)

## Alternatives

1. [Jotform](https://www.softwareadvice.co.uk/software/433821/jotform) — 4.7/5 (2795 reviews)
2. [i3 Public Sector](https://www.softwareadvice.co.uk/software/442224/i3-public-sector) (0 reviews)
3. [Ideals Virtual Data Room](https://www.softwareadvice.co.uk/software/398683/ideals) — 4.8/5 (318 reviews)
4. [LEAP](https://www.softwareadvice.co.uk/software/20175/leap) — 4.2/5 (530 reviews)
5. [Clio](https://www.softwareadvice.co.uk/software/449970/Clio) — 4.7/5 (1691 reviews)

## Reviews

### "Easy to use & incredibly useful\!" — 5.0/5

> **Allison** | *30 May 2019* | Public Safety | Recommendation rating: 10.0/10
> 
> **Pros**: We love how easy Next Request makes it for us to process our requests. With multiple people in the office processing hundreds of requests per month we needed a better way to communicate what was going on with each and keep track of them. This system provided that and so much more. We are so much more efficient and our customers love the ease of use and the ability to pay online.
> 
> **Cons**: We haven't found something we haven't liked.
> 
> Getting set up was virtually painless. Next Request employees were incredibly helpful and continue to be by updating the system with useful features. Having a large volume of requests was difficult to manage before and we used up lots of memory keeping copies of what had been released. This system allows us to keep track of each request and know what is going on with each with notes on each request. Storing files in the cloud helps free up space on our servers for other important things as well.

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### "NextRequest streamlined the public disclosure process" — 5.0/5

> **Erika** | *8 August 2018* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: NextRequest streamlined our public disclosure process, automated responses and has robust reporting for JLARC compliance.
> 
> **Cons**: I have not experienced any issues with NextRequest.
> 
> We automated the public disclosure process, and the tracking feature ensures we remain in compliance with the Public Records Act.

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### "Easy to Use" — 5.0/5

> **Kacy** | *8 August 2018* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: It is easy to use, and really has helped us to streamline our process and keep track of our many PRA requests.
> 
> **Cons**: I haven't found any cons specific to the software
> 
> We use NextRequest to receive, coordinate and respond to public record act requests. With many departments involved in the day-to-day operations, this software has really helped us to respond in a timely manner and to keep track of the process.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/479781/NextRequest)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/479781-NextRequest/> |
| en-AU | <https://www.softwareadvice.com.au/software/479781/NextRequest> |
| en-GB | <https://www.softwareadvice.co.uk/software/479781/NextRequest> |
| en-IE | <https://www.softwareadvice.ie/software/479781/NextRequest> |
| en-NZ | <https://www.softwareadvice.co.nz/software/479781/NextRequest> |

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