---
description: Review of Smartz Commz Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Smartz Commz | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Smartz Commz](/software/477043/Smartz-Chat)

# Smartz Commz

Canonical: https://www.softwareadvice.co.uk/software/477043/Smartz-Chat

> Smartz Commz is a customer experience management platform. It helps businesses create, cultivate, and manage customer experiences. The platform serves a range of industries, from retail and eCommerce to telecommunications and financial services.

Smartz Commz offers real-time analysis and an AI-driven sentiment engine. It allows businesses to track customer interactions across email, phone, and chat. The platform includes built-in survey and rating capabilities. Businesses can use these to gather real-time customer feedback and address any issues. Additionally, Smartz Commz provides agents with information to offer customer interactions and manage wait times.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Smartz Solutions
- **Founded**: 2016

## Commercial Context

- **Starting Price**: ZAR 100.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: First Supervisor license included.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: South Africa, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- Batch Communications
- CRM
- Call Recording
- Chat/Messaging
- Compliance Management
- Content Management
- Customer Database
- Customer History
- Customisable Branding
- Email Management
- IVR
- Inbox Management
- Interaction Tracking
- Interactive Content
- Multi-Channel Communication

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16296 reviews)
2. [Viber](https://www.softwareadvice.co.uk/software/146449/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.softwareadvice.co.uk/software/146545/telegram) — 4.7/5 (6406 reviews)
5. [Sociocs](https://www.softwareadvice.co.uk/software/377457/sociocs) — 4.6/5 (118 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/477043/Smartz-Chat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/477043-Smartz-Chat/> |
| en-AU | <https://www.softwareadvice.com.au/software/477043/Smartz-Chat> |
| en-GB | <https://www.softwareadvice.co.uk/software/477043/Smartz-Chat> |
| en-IE | <https://www.softwareadvice.ie/software/477043/Smartz-Chat> |
| en-NZ | <https://www.softwareadvice.co.nz/software/477043/Smartz-Chat> |

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