--- description: Review of ServiceNow Problem Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceNow Problem Management | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [ServiceNow Problem Management](/software/471220/ServiceNow-Problem-Management) # ServiceNow Problem Management Canonical: https://www.softwareadvice.co.uk/software/471220/ServiceNow-Problem-Management Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/471220/ServiceNow-Problem-Management?page=2) > ServiceNow Problem Management is an IT service management tool designed to help organizations efficiently identify, classify, and resolve IT problems. ServiceNow Problem Management promotes proactive problem management by analyzing service performance and configuration to minimize service disruptions. The solution enhances IT's capability to quickly gain visibility into known errors and associated workarounds, enabling faster service restoration and root cause resolution. > > Verdict: Rated **4.4/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 42 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Configuration Management - Dashboard - IT Reporting - Incident Management - Knowledge Management - Real-Time Monitoring - Task Management - Ticket Management ## Category - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) ## Alternatives 1. 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[Action1](https://www.softwareadvice.co.uk/software/261079/action1) — 4.9/5 (237 reviews) ## Reviews ### "servicenow honest review" — 5.0/5 > **Michael** | *16 January 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: i like how easy it is to submit and follow up on requests. > > **Cons**: if im nitpicking, which i am, id say make it more user friendly. the truth is the interface is user friendly and the platform is very efficient\! ----- ### "Positive Review for ServiceNow Problem Management" — 5.0/5 > **Galateya** | *3 October 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: The most I like about ServiceNow Problem Management is that it is easy to use interface. > > **Cons**: There in nothing I like the least about ServiceNow Problem Management, only pros, no cons. > > My over all experience with ServiceNow Problem Management is positive, I like it ----- ### "SNOW tickets are often the bottleneck for inaccurate problem classification" — 3.0/5 > **Verified Reviewer** | *4 March 2019* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: Has a lot of options to describe problem categories (too many\!) Web based interface is intuitive and clutter free. Interaction possible with service provider including sending issue snapshots, or other file types > > **Cons**: The categories of issues are not hierarchically designed and hence a lot of them are very confusing. Tickets get rejected due to incorrect classification and there are no easy wizards to guide you through. The online help is atrocious and pretty much useless > > Generally Works for tenacious users, most of the time. Has a steep learning curve. Keep your patience and soon you may get the hang of it ----- ### "Workflow friendly interface" — 5.0/5 > **Jim** | *9 January 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: How easy it is to customize the workflow and generate scheduled reports. I like the responsiveness of the customer and technical support, which I did not have to contact much. The updates and patches were very easy to implement. The risk and impact were minimal if any because we loaded the new version in our dev/test environment. If we did need to rollback the changes were transparent to the end-users. Our account executive was very responsive and could direct us to the extensive online knowledgebase that included comments and blogs from existing customers. At one company we migrated data from SalesForce into SN without any loss of data. After we completed import of the data from SalesForce, we found a 3rd party link to synch any new changes from SalesForce into SN without missing any data. > > **Cons**: If I had to list one area of improvement is the cost. You do pay for what you get. At one company I worked at, we had an aggressive timeline to implement SN into our existing IT environment. The professional services group that came in and planned the implementation and testing phases to the exact phase gates. We were able to successfully implement SN in our production environment in a six-month time frame with the end-users, HR, facilities and alert notifications working as intended. I was impressed. The piece that needed improvement was having IT management decide on which components of SN to bring on board. > > The easy of use, customizable UI, the ability to create and schedule a vast amount of scheduled reports for management on incident, problem, and change management. How easy it is to access the data from a mobile device and make updates. ----- ### "I think best tool available in the market for managing daily operations" — 5.0/5 > **Gaurav** | *24 September 2020* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: 1. Available on cloud 2. Has new features ( AI/ML ) 3. It's easier to track recurring incidents via a Problem incident 4. User interface is flawless > > **Cons**: To be frank, I liked everything . User interface is just great. I've used other tools available in the market and they are way behind. > > Excellent. Managing the recurring operational issues as a problem and creating knowledge articles before closing the Prob incident really helps service desk and reduces the future incidents for L2. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/471220/ServiceNow-Problem-Management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/471220/ServiceNow-Problem-Management) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data