--- description: Review of Infinity Call Tracking Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Infinity Call Tracking | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [Infinity Call Tracking](/software/470524/Call-Tracking) # Infinity Call Tracking Canonical: https://www.softwareadvice.co.uk/software/470524/Call-Tracking Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/470524/Call-Tracking?page=2) > Infinity offers a cloud-based call tracking solution that helps small to large businesses manage customer engagement, marketing communication and call recording with sentiment analysis. The platform enables users to track numbers across multiple channels including websites, landing pages, emails, brochures and more. Infinity offers visitor level call tracking to let users track the digital journey of prospects and capture their website interactions history with sources, channels and keywords data. Additionally, it facilitates tracking for multiple campaigns as well as sessions. The platform also allows users to analyze marketing initiatives via offline tracking from sources such as broadcast adverts, business cards and flyers. Infinity integrates with various third-party applications such as Omniture, Webtrends, Quantcast, Salesforce, Google Adwords, DCM and Google Analytics. The product is available on a monthly subscription pricing and support is extended via phone, email, documentation and an online helpdesk. > > Verdict: Rated **4.7/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 17 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Infinity - **Location**: Surrey, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$65.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Please contact Infinity directly for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) - **Supported Languages**: English, French, Serbian, Spanish - **Available Countries**: United Kingdom ## Features - API - Activity Dashboard - Activity Tracking - Archiving & Retention - CRM - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Tracking Metrics - Call Transcription - Caller ID - Campaign Analytics - Campaign Management - Contact Management - Conversion Tracking - Event Triggered Actions - File Transfer - IVR ## Integrations (5 total) - Cloud Messaging Stack - Google Analytics 360 - Quantcast - Salesforce Sales Cloud - Webtrends ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Tracking Software](https://www.softwareadvice.co.uk/directory/3509/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.softwareadvice.co.uk/directory/3509/call-tracking/software) - [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software) - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) ## Alternatives 1. [Fathom](https://www.softwareadvice.co.uk/software/423207/fathom) — 5.0/5 (807 reviews) 2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Clari Copilot](https://www.softwareadvice.co.uk/software/88654/wingman) — 4.7/5 (313 reviews) 4. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 5. [RingEX](https://www.softwareadvice.co.uk/software/173497/officeuk) — 4.2/5 (1200 reviews) ## Reviews ### "Fantastic management and support" — 5.0/5 > **Joe** | *10 July 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The insights are great and presented in an understandable way and the support and account management we received from \[SENSITIVE CONTENT HIDDEN\] respectively was excellent - thank you\! > > **Cons**: Not much, generally it was excellent so no complaints here > > It was a pleasure and I'm sorry that we can't continue but it's due to covid and current costs ----- ### "A tool that does the job well." — 5.0/5 > **Dan** | *27 March 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier. > > **Cons**: The admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though. ----- ### "Product fine, customer service poor" — 4.0/5 > **Al** | *9 November 2022* | Marketing & Advertising | Recommendation rating: 2.0/10 > > **Pros**: As far as call tracking platforms go (and we didn't need to deploy any of the advanced features) this is on-par with alternatives. > > **Cons**: We chose this platform because they offered a Google Data Studio connector; in September 2022 this stopped working and we were promised a fix within a week (after chasing multiple times on the issue). Eight weeks later and we're no further forwards.Comms with Infinity have been awful - they don't actively contact us, even when they promise to update us. The last time I was able to get a response was because I chased their \[SENSITIVE CONTENT\] on LinkedIn, who then ignored me afterwards.Little to no chance of us using them again. > > I would rate it as a poor experience; at no point in the process did I feel that they valued us as a customer, and it was bitterly disappointing that someone in a senior position didn't take on our issues and see it as an opportunity to turn a negative situation around. ----- ### "Great customer service" — 5.0/5 > **Océane** | *4 June 2020* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Easy to implement and to use, the new customer hub is particularly modern and user friendly compared to the old portal (which was easy to use anyway). We've recently starting using conversation analytics and I'm really liking this feature as it solves a problem we were having with people not rating their calls. > > **Cons**: Not being able to bulk download recorded calls. > > My favorite part of working with Infinity has been the personalised service I had always got from them even though we are not even a "premium customer". \[SENSITIVE CONTENT HIDDEN\] and of course, my favorite \[SENSITIVE CONTENT HIDDEN\] have been not only extremely friendly but also very knowledgeable and always working super hard to solve any issue or support me with the day to day management of the program. I don't know much about competitor offers but I can definitely recommend Infinity for their great service. ----- ### "Infinity is imperative to the success of our new business strategy" — 4.0/5 > **Laura** | *27 March 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The call tracking gives us a better understanding of the marketing activity that is driving the enquiries and converting to new business. The integration with Doubleclick has improved the efficiency of our PPC campaign, we have a better cost per lead now. The agents can rate calls directly in to the portal which gives us clearer reporting which also links with GA so we can view qualified calls and appointments booked. All activity whether online or offline can be measured using Infinity's fixed numbers. The IVR allows users to select which department they want to speak with to help us divert calls quickly to the right people. > > **Cons**: Infinity is really useful for our business. We previously used a competitor and Infinity is by far superior in its customer service, functionality and reporting. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/470524/Call-Tracking?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/470524/Call-Tracking) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data