--- description: Review of Customer.guru Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Customer.guru | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Survey Software](/directory/4503/survey/software) > [Customer.guru](/software/470371/Customer-guru) # Customer.guru Canonical: https://www.softwareadvice.co.uk/software/470371/Customer-guru Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/470371/Customer-guru?page=2) > Customer.guru is a tool that helps businesses track customer satisfaction using the Net Promoter Score (NPS) methodology. It is designed for e-commerce stores, SaaS companies, and other businesses looking to better understand their customer sentiment. The tool typically sees 40-60% of customers responding to the surveys. This is a significant improvement over conventional satisfaction surveys, which often only receive a 35% response rate. Customer.guru achieves this through smart follow-ups and a simple survey layout that does not burden customers. The tool provides detailed reports that allow businesses to analyze satisfaction levels across different customer segments, such as by product, purchase date, and location. This granular visibility helps uncover trends and identify areas for improvement. Customer.guru also integrates with many apps and allows users to leverage their own SMTP servers, providing flexibility to fit into existing workflows. > > Verdict: Rated **4.2/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 6 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Customer.guru - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: Czechia ## Features - Customisable Templates - Data Analysis Tools - Email Marketing - Feedback Management - Reporting/Analytics - Sentiment Analysis - Survey Builder - URL Customisation ## Support Options - 24/7 (Live rep) - Chat ## Category - [Survey Software](https://www.softwareadvice.co.uk/directory/4503/survey/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.co.uk/software/449992/Enquetes-Maken) — 4.6/5 (1553 reviews) 2. [Google Forms](https://www.softwareadvice.co.uk/software/179230/google-forms) — 4.7/5 (11363 reviews) 3. [SurveyMonkey](https://www.softwareadvice.co.uk/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 4. [Jotform](https://www.softwareadvice.co.uk/software/433821/jotform) — 4.7/5 (2794 reviews) 5. [SurveyHero](https://www.softwareadvice.co.uk/software/450556/SurveyHero) — 4.7/5 (207 reviews) ## Reviews ### "Used to check customer satisfaction on a membership site." — 4.0/5 > **Verified Reviewer** | *29 March 2018* | Recommendation rating: 7.0/10 > > **Pros**: I like how Customer.guru allows us to aggregate feedback from clients in one place. It is especially good in giving business owners a snapshot view of customer satisfaction in a recent time period. > > **Cons**: The reporting and analytics side of Customer.guru isn't very flexible and doesn't allow me to play with the data very easily. ----- ### "Super Awesome Customer Feedback Platform" — 5.0/5 > **Paphunkkorn** | *15 March 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy to setting up, work precisely and stable.... You can easily manage the task and just wait for them to process its task when the time come\! > > **Cons**: one small bug on the overall processing set up, even install the code properly the system not detect as 100% complete set but the system works as usual already. Just little annoying seeing that "not finish setting at the dashboard" > > Awesome and glad to have their service\!\! ----- ### "ALL but 2 of my reviews deleted, and crappy customer support to go with it." — 1.0/5 > **Sawyer** | *15 May 2019* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Fairly easy to use. Good looking web app. > > **Cons**: As a developing business customer reviews are crucial to the growth of my business. This summer I sent an NPS survey to my customers. I got great reviews, (thank god I wrote some of them down). My business is a seasonal business, so after that I took a break. Now my business is starting up again for the season, and I checked into Customer.guru's dashboard to see my reviews again to use for marketing. When I checked in, only 2 recent surveys remained, and the rest where all deleted. I contacted customer support, and they asked several basic questions, and I answered repeatedly that I did not delete all but 2 of me reviews accidentally (I don't even know how one would do that accidentally). After about a WEEK of no response, he rose from the dead and told me that nothing like this has ever happened, and that there is nothing they could do about. I responded with anger about how it took a whole week to reply, and he responded by saying "once you delete the ratings, they are gone for good" as if it was my fault. After such an incident, I would expect better customer service. A week long responce AND Very little guide on what I should do next AND No reimbursement, even if small. > > I understand that data loss may happen, but the customer support's response was slow, and a total waste of my time. I write this review not in an attempt to damage their business, but I hope they can correct this for myself, and other customers. ----- ### "easy to use, and save alot of time" — 5.0/5 > **Ale** | *16 February 2018* | Newspapers | Recommendation rating: 9.0/10 > > **Pros**: At first, i think why i need this? I try it..and is really good if you want to dig in your customer Most of the systems are pain to setup and people ignore, customer guru is really good when you try to see how people is engage with your brand. - Save alot of time - Easy to implement NPS - Really set and forget - Good for get the insight how your brand is performing - Even the bad reviews get a nice feedback - If you dont know nothing about NPS, you can start right away. - Stats and report - Love the ui and design We implement in our magazine, for readers to get a feedback ,how much people like it our content? how much recomend to another pregnant woman? > > **Cons**: Not really. Is pretty simple to use and send NPS surveys Maybe a - list of duplicate emails or a better way to not send to the same people (who open, who ignore, etc) - I wish they offert more features, like rewards for people or other type of system > > Good insight about how people engage with our brand, and how likely they recommend our magazine ----- ### "Great for Surveys" — 5.0/5 > **Cammy** | *19 July 2017* > > **Pros**: Customer.guru makes life easier for us. Survey clients with automatic followups. I love the overall design of their dashboard and their app. Analytics for the right decisions They have Zapier integration aswell\! > > **Cons**: They have countless times said that they made Customer.guru for its simplicity, meaning, 1 account = 1 client or 1 campaign. I do hope they change it and allow multiple campaigns to be run. Emails are being sent from their email, no whitelabled option at the moment. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/470371/Customer-guru?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/470371/Customer-guru) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data