--- description: Review of HiRUM Software Solutions Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HiRUM Software Solutions | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Hotel Front Desk Software](/directory/671/front-desk/software) > [HiRUM Software Solutions](/software/4699/hisuite) # HiRUM Software Solutions Canonical: https://www.softwareadvice.co.uk/software/4699/hisuite Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/4699/hisuite?page=2) > HiRUM PMS is a hybrid property management solution that caters to hospitality businesses of all sizes to manage reservations, guest information, distribution channels and online bookings. The solution can either be deployed on-premise or hosted in the cloud. HiRUM's front desk helps users to keep track of guest information, front and back office tools, maintenance management and marketing functions. It also helps users to generate custom reports on guests or different property parameters. For distribution, the HiSITE Channel Manager connects a hotel’s rates and inventory to multiple online booking sites, such as Booking.com and Expedia. Additionally, HiRUM PMS offers users HiSITE Direct, which is an online booking engine that integrates with both the channel manager and the property management system to maintain real-time information. The solution can be accessed via multiple devices such as mobile phones, tablet computers or PCs. Support is offered via phone, email and through an online service desk. > > Verdict: Rated **4.7/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 18 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HiRUM Software Solutions, A Guesty Company - **Founded**: 1981 ## Commercial Context - **Starting Price**: A$200.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Fiji, Indonesia, Malaysia, New Zealand, Philippines, United Kingdom, United States, Vanuatu ## Features - API - Access Controls/Permissions - Accounting - Accrual Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Accounting - Availability Management - Billing & Invoicing - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Campaign Management - Channel Analytics - Channel Management - Compliance Management - Contact Management ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Hotel Front Desk Software](https://www.softwareadvice.co.uk/directory/671/front-desk/software) ## Related Categories - [Hotel Front Desk Software](https://www.softwareadvice.co.uk/directory/671/front-desk/software) - [Online Booking Systems](https://www.softwareadvice.co.uk/directory/432/reservation/software) - [Resort Management Software](https://www.softwareadvice.co.uk/directory/582/resort/software) - [Bed and Breakfast Software](https://www.softwareadvice.co.uk/directory/3741/bed-breakfast/software) - [Hotel Channel Management Software](https://www.softwareadvice.co.uk/directory/4345/hotel-channel-management/software) ## Alternatives 1. [Lodgify](https://www.softwareadvice.co.uk/software/140962/lodgify) — 4.5/5 (1282 reviews) 2. [Hostaway](https://www.softwareadvice.co.uk/software/165334/hostaway) — 4.8/5 (1524 reviews) 3. [Semper](https://www.softwareadvice.co.uk/software/428396/semper-property-management-systems) — 4.3/5 (138 reviews) 4. [eviivo](https://www.softwareadvice.co.uk/software/321855/eviivo-suite) — 4.0/5 (393 reviews) 5. [RMS](https://www.softwareadvice.co.uk/software/2840/rms-campground) — 4.4/5 (412 reviews) ## Reviews ### "Assistance regarding cyber virus" — 5.0/5 > **Geoff** | *12 August 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: very much adaptable to Resort Accommodation,and assistance given after a cyber attack. > > **Cons**: no problems whatsoever, has all the bells and whistles we require to operate a 60 apartment building > > Daily input of bookings and end of month reports are exceptionally helpful to management. The connection of hisite OTA has driven our occupancy from 70% to 90%+ over the past 2 years ----- ### "Switching from RMS to Hirum" — 5.0/5 > **Colette** | *12 August 2021* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Very glad so far that we made the switch to Hirum Hisite from RMS. The Support has been 10/10. The Support Team understand english, are local and not off-shore. The system is far more simplified and user friendly and they do not charge you extra to assist with something like adding a new property which RMS did. In fact, RMS charged extra for any little thing they did. > > **Cons**: The Booking Ledger is too busy and needs to be clear and easier to read. > > So far, excellent. ----- ### "Big headache." — 2.0/5 > **Verified Reviewer** | *20 February 2019* | Hospitality | Recommendation rating: 1.0/10 > > **Pros**: It has been made with a focus on management right properties. Integrates with third parties. > > **Cons**: - Insanely glitchy - Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s. - Customer service only during work hours. - Only works on Windows. - Not cloud-based. > > My parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache. ----- ### "Software at its Best" — 5.0/5 > **Karen** | *6 September 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Easy of use, functionality, add-on capabilities with the front desk and maintenance Aps, the variety of reports capable of being generated that assist decision making and operational requirements, and ability to meet Office of Fair TradingTrust Account audit processes. > > **Cons**: Not a negative but it would be advantageous to have an interface to the program that allows you to add in externally managed properties but controlled within the same program to allow more accurate reporting from an operational perspective. In other words, two rent rolls (one internal / one external) with Trust Account reporting capabilities but able to be shown as two entities rather than running 2 separate independent Hirum programs to manage these properties. > > Hirum software has enabled our business to work smarter rather than harder with the tools and mobile applications that cater for changes in our working environment, and in particular the challenges that COVID-19 thrust upon us. We have portability and flexibility that allows us to remotely service our guests and unit owners needs along with the tools to constantly measure, assess and benchmark our performance and adapt accordingly. Hirum are constantly looking at new and innovative ways in which we can better engage with our guests and owners alike, and in doing so allow our business to develop lasting relationships and build upon our success as an accommodation provider. ----- ### "Very Functional System" — 5.0/5 > **Bill** | *12 July 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Great reporting system and the more I use the additional reports the better I like it. > > **Cons**: I originally thought that HiRUM was very clunky and didn't enjoy using the system, that was because I didn't understand it very well. It took me a while to get to know it, but now I am enjoy using HiRUM. > > I have used many Trust Accounting Systems in the past, Consol, REST, Easy Res, REIMaster to say a few. We have now been using HiRUM for 5 years now and I have always said if you follow the daily reconcile banking steps you won't have to many issues, if any at all. I also check the Cross Referencer \& Managers Summary regularly as well this makes for a very simple EOM and EOM Roll. The most important thing is the support team. I am blown away by there professionalism and complete knowledge of HiRUM. If I do require some assistance they are more than happy help and I learn different things or ways to do what I need. Overall they are brilliant to talk to and discuss aspects of HiRUM plus nothing is to much trouble. Great team. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/4699/hisuite?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/4699/hisuite) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data