Homecare Homebase

2.7
Overall rating
Reviews

2.7
Overall rating
Reviews

About Homecare Homebase

Homecare Homebase is a cloud-based automation solution for home-based care agencies. The solution provides real-time data exchange and communication between field staff, office and physicians. It offers interoperability with the healthcare community, driven by compliance requirements for each offered service line (Home Health, Hospice, Personal Care and Private Duty). HCHB provides prompts, reminders and notices to field clinicians to input required documentation and shares information with agency management and others. The solution offers a customizable reports and HCHB Analytics for monitoring key performance indicators (KPIs). Homecare Homebase's billing features use integrated checks and is updated each year to remain compliant with new regulatory changes. It provides management reporting tools for cap management, referral development and resource allocation. The HCHB solution is suitable for home care and industry players of all sizes.
Homecare Homebase Software - Dashboard
Homecare Homebase Software - Clinical outcomes
Homecare Homebase Software - Field Worker Productivity
Homecare Homebase Software - Home Health model
Homecare Homebase video
Homecare Homebase Software - Dashboard - thumbnail
Homecare Homebase Software - Clinical outcomes - thumbnail
Homecare Homebase Software - Field Worker Productivity - thumbnail
Homecare Homebase Software - Home Health model - thumbnail

Homecare Homebase pricing

Homecare Homebase does not have a free version and does not offer a free trial. Homecare Homebase paid version starts at US$1.00/one-time.

Starting Price:
US$1.00/one-time
Free Version:
No
Free trial:
No

Alternatives to Homecare Homebase

Homecare Homebase Reviews for UK Users

Feature rating

Value for Money
2.8
Functionality
2.8
Ease of Use
2.5
Customer Support
2.8
5 reviews of 48 View all reviews
AMY
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 02/12/2020

Excellent

I love this software...I've used brightree/Matrixcare also in another position and HC/HB is sooo much better! Easy to navigate. All your info is readily available from main screen. Adaptable by admin. Cant praise it enough!

Pros

Ease if use/user friendly. Information readily available and easy to find. Well organized

Cons

Some issues with glitches, like not syncing sometimes. Supply list can be confusing. Confusing to update/change plan of care. Difficulty updating aide care plan (I can change it but it doesnt "stick") but i probably just need to read up on how to do that correctly. So much good about everything else, these are minor.

Sarah
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
3
Customer Support
2

4
Reviewed on 17/05/2022

Home care Home base

I actually do like working it hchb it is a bit of a learning curb but once you get the hang of it you can really get going with a lot of things moving at the same time. I will also say it would be better if the person working in it uses two screens

Pros

I do like the reports and the scheduling from the calendar. I also like the quickness of putting in refereeing the prompts.

Cons

I wish the workflow would only filter to certain people so there isn’t people with more things and some of it sitting in numerous peoples que

Response from Homecare Homebase

Thank you for leaving us a review. I passed your feedback onto our team. If you would like to share your organization name with me, our Client Success team will be happy to take a look at ways the workflow might be improved for your company. There are a lot of customization options with HCHB, so we'll have to look at your organization's specific settings to see what options will work best for your team.

Replied 19/05/2022
Sandra
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
2

3
Reviewed on 23/09/2022

Performed poorly.

I would describe my overall experience as a flop.
I would advise organizations to think carefully before making a decision and at the least do not get locked into a contract with Homecare Homebase before having the oppurtunity to extensively test it.
I was tasked with selecting and deploying a new home health care solution and I personally chose Homecare Homebase.
Right away the poor layout caused time management to suffer.
Malfunctions started to disrupt our entire workflow. I waited days to hear back from support, something I don't like to experience. I don't believe the agents have the ability to provide any assistance.
Later on I found reviews of Homecare Homebase and almost every reviewer voiced the same complaints.

The importance of research and reviews is something I won't forget -- ever again.

Pros

- Manage multiple components of home health care.
- Billing features.
- Freedom to choose add-ons.
- Parent company established prior to 2000.
- Company is located in Kentucky, United States.

Cons

- Poor performance in all.
- Disruptive malfunctions.
- Missing features and poor feature quality.
- Time management suffers, efficiency and case load suffers.
- Workflow feature is locked into place.
- Impractical layout that's changed again and again. Senseless restrictions.
- Complaints were heard but were never addressed.
- Poor support.

Alternatives Considered

Alora Home Health and WellSky Personal Care

Reasons for Choosing Homecare Homebase

Because my superiors asked me to find something new.

Switched From

ShiftCare

Reasons for Switching to Homecare Homebase

Because HCHB was located only an hour or two away and I felt that I could trust them.
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 19/09/2018

Top billing software but has some downfalls....

Pros

They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.

Cons

It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.

Nancy
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/12/2019

Field RN user

Poor so far

Pros

Can sync quickly. That's it.
Being able to use small device is kinda of nice .

Cons

From field staff point of view hchb is very poor program. Pathways do not reflect care provided. Waiting around for office staff to change codes, add visits, process work que is extremely slow. Buddy codes are a mess for large organization. We end up with visits on one nurse and buddy codes on another. Makes no sense that buddy codes can be moved separate from a visit.There are repetitive questions in some areas of assessment that are not needed nor appropriate. I spend more time "looking" at my phone during a visit than I do the patient. No ability to self schedule my case load.Writing exceptions all the time as to why i wasn't in home 30 minutes, when I actually was is annoying now. The system we have on scanning documents that MD have written by hand is not legible half the time so make figuring orders a concern. I'd rather go back to epic.

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