About EHR 24/7

EHR 24/7 by Office Ally is a trusted electronic health record system used by more than 20,000 users. Its comprehensive patient charting and document management, real-time patient information, and customizable forms provide healthcare providers with an intuitive interface to manage patient care. By using EHR 24/7, providers can improve communication and collaboration between providers, leading to more accurate diagnoses and fewer errors. Its seamless integration with other Office Ally solutions also provides additional functionality such as patient intake, electronic prescription and more. With no needed implementation, healthcare providers can use EHR 24/7 to treat and document patients today. 1. Comprehensive patient charting and document management 2. Intuitive interface and customizable dashboard 3. Real-time patient information stored in a secure and HIPAA compliant software 4. Customizable forms and progress notes 5. Trusted by more than 20,000 users ALL-IN-ONE EHR SOLUTION Manage patient records and appointment scheduling in one powerful and intuitive platform. AFFORDABLE PRICING Get an EHR system that fits your budget, whether large or small. PHYSICIAN-APPROVED EHR 24/7 is used and trusted by more than 20,000 users to maintain their electronic health records. BENEFITS • Secure electronic medical record sharing • Accessibility of real time information • More accurate diagnoses, fewer errors • Better documentation leading to more accurate coding and billing • Improve ordering efficiencies, patient safety, and provider productivity - electronically order labs and prescribe medications • Remain compliant • Deliver a better patient experience • Affordable, no contract • Ease of implementation • See, treat, and document patients immediately with no implementation needed KEY FEATURES • Capture pay-for-performance monies • Order and receive lab results online • Eligibility verification (Additional fees may apply) • Real time results reporting • Customizable SOAP note guidelines • Patient follow up alerts • Secure message center • Configurable SOAP notes and document templates • Inclusion of Practice Mate, Office Ally’s practice management solution • Seamless integration with other Office Ally Solutions that help with patient intake and e-prescribing
EHR 24/7 Software - Desktop
EHR 24/7 Software - Patient chart
EHR 24/7 Software - Patient information
EHR 24/7 Software - SOAP note
EHR 24/7 Software - Lab results
EHR 24/7 Software - Appointment book
EHR 24/7 video
EHR 24/7 Software - Desktop - thumbnail
EHR 24/7 Software - Patient chart - thumbnail
EHR 24/7 Software - Patient information - thumbnail
EHR 24/7 Software - SOAP note - thumbnail
EHR 24/7 Software - Lab results - thumbnail

EHR 24/7 pricing

EHR 24/7 does not have a free version and does not offer a free trial. EHR 24/7 paid version starts at US$39.95/month.

Starting Price:
US$39.95/month
Free Version:
No
Free trial:
No

Alternatives to EHR 24/7

EHR 24/7 Reviews for UK Users

Feature rating

Value for Money
4.4
Functionality
3.9
Ease of Use
4.1
Customer Support
4.0
5 reviews of 164 View all reviews
Dr. Taher
Dr. Taher
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 11/12/2023

Trustworthy platform

I like it. Will continue to use it and even do notes on it. But need an app.

Pros

It’s simple to use. But I wish there was an app.

Cons

Chrome makes you zoom in and out to find the next clickable box. An app would solve it.

Response from Office Ally

Dr. Taher, Thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Verified Reviewer
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 11/11/2020

Great system with some drawbacks

This is a great system if you don't need advanced notifications of appointments, or want outside vendors to interact with the system for reviews. And, if your clinic doesn't care that the clinician can't look at the financials or schedule, it works well. To us, this was a huge drawback. But, we loved the ease of use for the actual charting.

Pros

Charting is quick as long as you use Text Blaze Snippets on chrome with it. Otherwise, it can be long. It is customizable by the provider and for specialties which is nice. Each specialty can have their own template. Adding patients is easy. Re-prescribing doesn't require an actual note, so the MA's or RN's can do this and send to provider for authorization. Uses "superbills" for charting, meaning you can bundle specific CPT codes with allowed ICD10's. Interacts with their billing clearinghouse for rapid notification of coverage.

Cons

It is segmented. You can't look at the patient financial's without going into a completely different system (the practice manager). Same goes for scheduling. In other words, if you want to schedule, you have to be logged into 2 systems they have that communicate. But, requiring you to have multiple types of browsers (not just tabs) up and running. The system only allows notifications of appointments outside of a 24 hour period, such that if you wanted to setup notification of appointment on the same day, ie. 3 hours before appointment, it doesn't let you. And, there is no system outside that interacts with officeally. So, if you want to do patient reviews, emails, etc., you have to manually upload your file to the outside vendor.

Alternatives Considered

WRS Health and AdvancedMD EHR

Reasons for Choosing EHR 24/7

We had used OfficeAlly's clearinghouse for years and were happy with them. And, Charm does not do billing well, plus the charting took too long.

Switched From

CharmHealth

Reasons for Switching to EHR 24/7

Cost for Advanced EHR and the ease of charting. For us, quick charting is the best. AdvancedEHR was expensive and took too long to chart. We switched to WRS health after a year with officeally. Clinicians didn't like the switch as OA is easy for charting, but the staff likes WRS for the front-desk. In the end, we are still looking for a viable option.
James
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
1

1
Reviewed on 14/02/2018

Poor quality and incompetent support help

I have been, sadly, an Office Ally client for about the past six years. The only reason I'm still with them is because they make it too difficult to leave: they'll pack your client demographic information not the progress notes should you wish to migrate to another EHR/PM service. Customer Service / Tech Support is a joke; they're mostly just gatekeepers who will do everything they can to convince you that a technical issue is something on your end and not theirs.

Here are some examples of what I;'m talking about....

1. Patient Ally, their feature that allegedly allows clients and their patients to swap documents in a HIPAA-secured environment, more often than not fails to properly function. I've tried to send documents to my clients, and vice-versa, and they cannot be retrieved. When I complained about this, the "tech support" person tried to slough it off as a problem with either my computer or my client's His argument was that "if large numbers of our customers aren't complaining about this, then it's not a problem." I now use Adobe Cloud instead.

2. When using the accounting and claims management features in their practice management platform, Practice Mate, in order to post payments to a deactivated client account, I have to re-activate it, post the payments, then de-activate it again, which is a time-waster and unnecessary. When I addressed this with tech support, his unbelievable answer was: "Well the LOGIC is that if you're no longer seeing a client, then you won't be taking any more payments on their account." I had to explain to him that managed care can take weeks or months to pay claims, and also that some discharged clients owe past-due balances. His response was dead air.

3. The EHR platform has a penchant for bumping you off AS YOU'RE WORKING IN A CHART, which means you lose all the data and have to log back in and recreate it. This usually happens between 5-7 pm EST. The two times I reported this to "tech support," they told me it was probably my computer or my ISP and it wasn't their problem, again, because tens of thousands of other Office Ally users hadn't complained about it.

Yeah, the cost is low, but if you're a sole practitioner like me, without so much as a receptionist, these inefficiencies can cost you in time and money.

Pros

Relatively easy to use.Fairly good integration between EHR and Practice Mate.

Cons

1. Many of the features don't work properly. 2. Some functions are not the most efficient and actually waste end users' time. 3. "Tech Support are mostly gatekeepers. When you call to report a problem, their typical response is that if thousands of other users haven't already called to report the same issue, then it must be your fault and not theirs. They also refuse to let you speak to a supervisor or manager, their typical excuse being "They're all in a meeting." They claim to write "job tickets" and promise a callback, but of course they never call back and the issue is rarely resolved.

JORGE
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 12/12/2023

PRACTICAL & USEFUL

Overall very pleased. It gets the job done.

Pros

Ease of use with most practical, day to day functions.

Cons

Cumbersome in certain areas. Lacks intuitive use. It has so many uses, areas, that it can become overwhelming.

Syed
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
5
Customer Support
5

5
Reviewed on 06/09/2023

Unable to get results from labs or radiology direcarly inti EHR

Good

Pros

Inexpensive for small part time practice and practicemate billing support

Cons

Unable to get lab and radiology results directly in EHR

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 07/09/2023

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