--- description: Review of FieldEx Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FieldEx | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/4540/field-service/software) > [FieldEx](/software/465349/FieldEx) # FieldEx Canonical: https://www.softwareadvice.co.uk/software/465349/FieldEx Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/465349/FieldEx?page=2) > FieldEx is a field service management (FSM) and computerized maintenance management (CMMS) platform for teams that install, repair, and maintain physical equipment across multiple sites and customers. FieldEx doesn't force you into one rigid structure. You can organize work around customers, sites, projects, and equipment, in whatever combination fits how your business runs. Modules, fields, and dropdowns can also be renamed to match the words your team already uses. That means FieldEx adapts to your business, not the other way around, no coding required. Core capabilities: 1. Work orders and compliance. Work orders carry mandatory task sequences and checklists that must be completed before a job can close. A negative checklist answer can automatically create a follow-up work order and assign it, so issues found in the field are never just logged and forgotten. 2. Preventive maintenance. Maintenance plans run on time, usage, or a hybrid of both. A single asset can carry multiple maintenance tiers on different schedules, and if a planned job runs overdue, FieldEx reschedules it automatically. Recurring jobs and site sweep plans cover work that isn't tied to one specific asset. 3. Asset management. Assets support parent-child hierarchies for tracking components, keep a full chronological service history, and carry live analytics including mean time between failures and mean time to repair, so teams can see whether a maintenance schedule is actually working. 4. Inventory and spare parts. A three-tier structure (location, zone, bin) tracks stock, alongside individual technician bins. Parts consumed on a job create a full, auditable trail from warehouse to technician to work order. 5. Scheduling and dispatch. Work can be assigned manually or distributed round robin across a group, automatically skipping anyone on leave, so work stays evenly distributed without a dedicated dispatcher. 6. Mobile execution. Technicians run the entire job from the Android or iOS app: viewing job details, completing tasks and checklists, logging parts used, capturing photos, notes, and a digital signature, and generating a branded PDF document on the spot. 7. Contracts and sales orders. Contracts tie a customer's equipment to a maintenance agreement over a set period, including rental-style tracking of equipment on loan. Sales orders manage products, pricing, and billing details tied to a customer. 8. Customer portal. A branded, external self-service application where customers view job status, equipment history, and preventive maintenance schedules, and submit new service requests without a phone call. 9. Reporting and integrations. Built-in reporting covers work orders, parts usage, technician activity, and maintenance completion. A Power BI connector, a REST API, and OAuth support let FieldEx connect into an existing technology stack. Whether you run a maintenance team, a field service operation, or both under one roof, FieldEx gives you a system built around your process rather than a fixed one you have to work around. > > Verdict: Rated **4.5/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 27 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: FieldEx - **Location**: Petaling Jaya, Malaysia - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact FieldEx directly for pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, German, Malay, Romanian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin and 202 more ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Trail - Automated Scheduling - Barcode/Ticket Scanning - Barcoding/RFID - Calendar Management - Chatbot - Compliance Management - Contact Database - Contact Management - Contract/License Management - Customer History - Customisable Branding ## Integrations (4 total) - Calendly - Dynamics 365 Business Central - Google Calendar - Salesforce Sales Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Field Service Management Software](https://www.softwareadvice.co.uk/directory/4540/field-service/software) ## Related Categories - [Field Service Management Software](https://www.softwareadvice.co.uk/directory/4540/field-service/software) - [Preventive Maintenance Software](https://www.softwareadvice.co.uk/directory/395/preventive-maintenance-software/software) - [CMMS Software](https://www.softwareadvice.co.uk/directory/441/web-based/software) - [Maintenance Management Software](https://www.softwareadvice.co.uk/directory/4390/cmms/software) ## Alternatives 1. [FieldPulse](https://www.softwareadvice.co.uk/software/109782/fieldpulse) — 4.6/5 (490 reviews) 2. [Jobber](https://www.softwareadvice.co.uk/software/3660/jobber-lawncare) — 4.6/5 (1475 reviews) 3. [Connecteam](https://www.softwareadvice.co.uk/software/109560/connecteam) — 4.6/5 (5308 reviews) 4. [Skimmer](https://www.softwareadvice.co.uk/software/89281/skimmer) — 4.9/5 (231 reviews) 5. [Fieldd](https://www.softwareadvice.co.uk/software/101498/fieldd) — 5.0/5 (145 reviews) ## Reviews ### "Excellent Customer Support Experience" — 5.0/5 > **Nor Amelia Suriati** | *15 August 2025* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: The customer support team at FieldEx has been outstanding. They were always responsive, patient, and very helpful in assisting us to identify and resolve issues quickly. Their follow-up and willingness to ensure we were satisfied was much appreciated. > > **Cons**: The out-of-the-box solution has certain limitations that reduce the flexibility for customization to meet our exact operational needs. > > Overall, our experience with FieldEx has been good, with the outstanding customer support being the highlight of our journey and always providing excellent assistance whenever we faced challenges. ----- ### "A Solid Field Service Tool with Room to Improve on Flexibility" — 4.0/5 > **Verified Reviewer** | *30 January 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: FieldEx provides a structured way to manage field operations, especially for ticket tracking and job assignments. The system helps ensure visibility between the operations team and field technicians, which improves accountability and follow-ups. The core workflow is stable and works well for standard field service use cases. > > **Cons**: Customization is limited and changes to workflows or rules often require system-level intervention rather than simple configuration. Reporting capabilities are fairly basic and require manual effort to extract meaningful insights. The user interface also feels dated and could be more intuitive for both agents and field technicians. > > Overall, FieldEx is a reliable platform for managing field service operations, particularly if your processes are well defined and don’t change frequently. It does the fundamentals well but may feel restrictive for teams that require agility, advanced reporting, or deeper integration with other systems. With UI improvements and stronger analytics, it could become a much more competitive solution. ----- ### "Positive experience" — 5.0/5 > **Maria** | *14 August 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I like that the data can be stored in a logic way as client with equipment and from each equipment can be opened a job order and also how easy it is to open a new task. I like that the clients can see the status of the jobs for their equipment. > > **Cons**: It would be nice to have some kind of cookies implemented so we can click on a job and, when coming back, to have the same info/filters applied. Also, it would be nice to have a more visual way of representing the jo for the report scope. like graphs or trello/planner visual for the technicians to better visualize the tasks they have. > > Very good customer experience, the replies are very fast, the consultation meeting is a very nice \& useful add, and everybody I've interacted with had very good skills and a positive energy (Iman, Josephine and Mithran) ----- ### "Need serious improvements" — 1.0/5 > **Chiu Yan** | *6 August 2026* | Food Production | Recommendation rating: 3.0/10 > > **Pros**: Google Maps API works well with filling out the Task Location field Customer supports are rather quick and responsive > > **Cons**: Unintuitive user experience riddled with minor bugs Search bar does not support keyword-based search Unfriendly UI design, overview page is cluttered with tiny rows of data The ability to customize Action Taken / Resolution Code fields is still locked behind paywall Lack of offline functionality > > Slow and time-consuming for both technicians and task planners to work with FieldEx. Bogged with endless menus to click and forms to fill. ----- ### "Great tool, intuitive, customizable, easy to use" — 5.0/5 > **Esteban** | *20 August 2026* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: Great customer support and good value for the money. The tool is easy to use, intuitive and customizable > > **Cons**: A little steep learning process at the beginning, but it worth it. Once the tool is custom configured for your use, is much more easy and intuitive ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/465349/FieldEx?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/465349/FieldEx) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data