---
description: Review of MyProvider Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MyProvider | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [MyProvider](/software/465132/Conntac)

# MyProvider

Canonical: https://www.softwareadvice.co.uk/software/465132/Conntac

> MyProvider is a customer self-service platform designed to assist internet service providers with supporting customers during internet setup and troubleshooting. It is intended for providers managing large customer bases who need help with tasks such as router configuration, network optimization, and resolving technical issues.

The platform includes a smartphone app for customers and the Conntac Dashboard for service staff and managers. Features include a guided setup assistant for router and network device installation, a tool for diagnosing and resolving technical problems, and WLAN optimization to enhance home network performance. Additional functionalities include a camera scan for device identification, an integrated speed test, and a ticketing system for cases requiring further support. The platform is compatible with hardware from manufacturers such as AVM, TP-Link, Genexis, Arris, Sagecom, ZTE, and Zyxel, and can accommodate provider-specific branded equipment.

The platform is available on Android and iOS devices and can function without an active internet connection by using mobile data. It uses TLS encryption for secure data transmission and stores information on servers in Germany in compliance with GDPR regulations. The modular design allows providers to customize features to meet specific needs, and the Conntac Dashboard helps service representatives manage escalated customer issues efficiently.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Conntac
- **Location**: Bayern, Germany

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Contact Conntac for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- AI Copilot
- Alerts/Escalation
- CRM
- Call Centre Management
- Customer Portal
- Dashboard
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management

## Support Options

- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/465132/Conntac)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/465132-Conntac/> |
| en-AU | <https://www.softwareadvice.com.au/software/465132/Conntac> |
| en-GB | <https://www.softwareadvice.co.uk/software/465132/Conntac> |
| en-IE | <https://www.softwareadvice.ie/software/465132/Conntac> |
| en-NZ | <https://www.softwareadvice.co.nz/software/465132/Conntac> |

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