--- description: Review of ICS Flow Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ICS Flow | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [ICS Flow](/software/464484/PICS) # ICS Flow Canonical: https://www.softwareadvice.co.uk/software/464484/PICS > ICS Flow is a configurable business management platform that helps organizations streamline field operations, warehouse processes, customer engagement, and internal workflows from a single system. Designed for growing businesses, ICS Flow combines Field Service Management, Warehouse Management, CRM, Case Management, Lead Management, Call Center Operations, and Workflow Automation into one centralized platform. Organizations use ICS Flow to improve visibility, increase team accountability, reduce manual administration, and scale operations more efficiently. Whether you're dispatching field technicians, managing warehouse activities, tracking customer interactions, processing service requests, collecting payments, or automating business processes, ICS Flow adapts to your unique workflows while providing real-time reporting and operational control. Key Features Field Service Managemen: Schedule jobs, dispatch technicians, track service requests, capture mobile updates, manage field teams, and monitor performance in real time. Warehouse Management: Manage inventory workflows, stock movements, warehouse tasks, receiving and dispatch processes, and operational reporting. Lead \& Customer Management: Track leads from acquisition to conversion while managing ongoing customer relationships and communications. Case \& Service Management: Assign, escalate, and resolve customer or operational cases with complete visibility and accountability. Call Center Operations: VOIP dialing, call recordings, outcome tracking, agent scorecards, and performance leaderboards. Communication Hub: Centralize SMS, WhatsApp, email, and automated communications with full interaction history. Workflow Automation: Automate approvals, task assignments, business processes, and operational workflows across departments. Performance Reporting \& Dashboards: Real-time analytics, KPI tracking, productivity monitoring, and custom reporting. Commission \& Incentive Management: Automate commission calculations, earnings tracking, and reporting. Payments \& Collections: Manage payment processing, collections, invoices, and recurring billing integrations. Scheduling \& Appointments: Simplify bookings, calendar management, and appointment tracking. Integrations: Connect with CRMs, payment gateways, lead generation platforms, and other business applications. Industries Served ICS Flow is trusted by organizations across multiple industries, including: \* Financial Services \* Debt Collection \& Recoveries \* Insurance \* Education \& Training \* Field Service Operations \* Warehousing \& Distribution \* Call Centers \& Customer Support \* Sales \& Lead Generation \* Property \& Facilities Management Why ICS Flow? Many businesses struggle with disconnected systems, spreadsheets, manual processes, and limited operational visibility. ICS Flow brings your people, processes, communications, and data together in a single platform, helping your teams work smarter, respond faster, and maintain accountability at every stage of the customer journey. Whether you're managing technicians in the field, agents in a contact center, collections teams, warehouse staff, or sales representatives, ICS Flow provides the flexibility to support your unique processes while delivering the control, automation, and insight needed to scale with confidence. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Inspired Change Solutions - **Location**: Pretoria, South Africa - **Founded**: 2002 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Our user licences start from as little as R375 per user. We charge an upfront set up cost which is based on the complexity of your process, API integrations required and the time it takes us to configure your custom platform. We add support hour charges based on the amount of support required. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Netherlands, South Africa ## Features - AI Summarization - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Auto-Dialer - Automatic Call Distribution - Barcoding/RFID - Batch Processing - Billing & Invoicing - Blended Call Centre - Business Process Automation - CRM - Calendar Management - Call Centre Management - Call Logging ## Integrations (8 total) - Absa Banking - Microsoft Excel - Microsoft Outlook - Netcash Shop - Payment Collection - Scanner - TransUnion Collections Management - WhatsApp ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Workflow Management Software](https://www.softwareadvice.co.uk/directory/4272/workflow/software) - [Business Management Software](https://www.softwareadvice.co.uk/directory/4371/business-management/software) - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) - [Warehouse Management System](https://www.softwareadvice.co.uk/directory/251/warehouse-management-system/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (997 reviews) 2. [Odoo](https://www.softwareadvice.co.uk/software/77019/odoo-pos) — 4.2/5 (1314 reviews) 3. [Dynamics 365](https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm) — 4.4/5 (5834 reviews) 4. [Acumatica Cloud ERP](https://www.softwareadvice.co.uk/software/24043/acumatica-manufacturing) — 4.4/5 (243 reviews) 5. [Salesforce Service Cloud](https://www.softwareadvice.co.uk/software/363691/service-cloud) — 4.5/5 (825 reviews) ## Reviews ### "PICS IS AMAZING" — 5.0/5 > **Robert** | *6 April 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: WE ARE VERY PLEASE WITH PICS. SOFTWARE IS AMAZING. EVERYDAY WE ARE LEARNING HOW IMPROVE OUR SKILLS DUE TO THIS SOFTWARE. > > **Cons**: ITS A BIT INTIMIDATED AT FIRST BUT THE MORE YOU USE IT THE BETTER YOU UNDERSTAND IT. > > JUST VERY HAPPY WITH IT ----- ### "Review of PICS Software" — 5.0/5 > **Grant** | *28 June 2016* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I am able to have full visibility of where in the process each business opportunity is. It is a web based software that I can access anywhere. It is extremely user friendly. I make my calls straight from the application. > > **Cons**: Would like to review a automatic daily report > > It has been a great experience. It is user friendly and easy to use. The software has helped me to grow my business and made me more productive. I can manage my productivity. See where I the process I am having a problem and follow up. ----- ### "I reaaky liked the simple and organised user interface. Everything was easy to spot" — 5.0/5 > **Norris** | *18 October 2017* | Airlines/Aviation | Recommendation rating: 7.0/10 > > **Pros**: Customized customer configuration and support. The initial induction into the use of the software is made easier by the support of the pics team. > > **Cons**: It's can be slow at times. Where are a few bugs here and the but they have since been sorted. The reports generated are not as detailed as I would like. > > I can manage my staff more efficiently and keep account of every staff member. ----- ### "the tool is really beneficial to monitor and track performance" — 4.0/5 > **Deena** | *2 February 2018* > > **Pros**: Pics helps track performance. the drill down functionality has helped to identify critical processes and eliminate unnecessary processes > > **Cons**: The export function is great but would like the functionality to customise the export. sometime i don't required certain field and would like to customise the reports ----- ### "Great Productivity Management Software\!" — 4.0/5 > **Oliver** | *13 September 2017* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: It is very flexible and configurable. I like the fact that it has a lot of features and can perform a wide variety of functions and new features are added regularly. > > **Cons**: The look and feel / UX could be better. It also took me a while to understand and get used to the interface. > > More efficiency. It improved my productivity, workflow and task management. Better control of clients and suppliers. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/464484/PICS) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data