--- description: Review of ICS Flow Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ICS Flow | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [ICS Flow](/software/464484/PICS) # ICS Flow Canonical: https://www.softwareadvice.co.uk/software/464484/PICS > Inspired Change Solutions provides hosted and mobile business platforms that bring clarity, efficiency, and adaptability to companies of all sizes. Our mission is to simplify and streamline operations so organizations can scale with confidence and precision. At the heart of our offering is ICS Flow, formerly known as PICS — a powerful business process automation platform designed to turn daily operational chaos into clear, manageable workflows. ICS Flow is a fully integrated, web-based software that enables organizations to automate processes, track performance, and communicate effectively, all from a centralized system. Whether you're running a sales team, managing support cases, coordinating field services, or driving a call center, ICS Flow offers the flexibility to adapt to your structure while improving results at every level. Core Capabilities: Workflow Automation: Build, manage, and automate any business process. From sales cycles to service ticketing to internal approvals, ICS Flow reduces manual input and speeds up execution. Case Management: Assign, escalate, and resolve tasks with full visibility and accountability, ensuring nothing slips through the cracks. Lead Management: From acquisition to conversion, ICS Flow helps manage the entire lead lifecycle — with real-time updates, team assignments, and automated follow-ups. Surveys \& Customer Feedback: Run internal or client-facing surveys to gather insights and drive smarter decisions. Communication Suite: Integrated SMS and email tools, including templates and automation triggers. Log all communication in one place for full context. Call Center Tools: Power dialing over VOIP, call recordings, call outcome tracking, and performance leaderboards. Performance Tracking \& Productivity: Real-time dashboards, user stats, and reporting let teams stay accountable and managers stay informed. Commission Management: Automate complex commission structures, track earnings, and generate reports for payroll. Payment Integration: Connect with payment gateways to manage collections, invoices, and recurring payments within the same system. Meeting Scheduler: Bookings, calendar integrations, and appointment tracking to reduce admin time and increase show rates. Third-Party Integrations: Seamless connection with lead generation platforms, CRM tools, payment gateways, and more. ICS Flow is used across multiple industries — including financial services, debt collection, education, insurance, field service management, and warehouse operations — because of its flexibility to mold around unique workflows. Clients can configure the platform with minimal technical knowledge or request custom implementations and dedicated support. Why ICS Flow? Because growth is chaotic, but your systems don’t have to be. We help teams replace cluttered spreadsheets, missed messages, and siloed software with one streamlined solution that offers visibility, control, and peace of mind. We partner with growing businesses that are serious about scaling, improving team accountability, and simplifying the complex. Whether you need to manage incoming leads more efficiently, resolve customer issues faster, or simply bring your data into one view, ICS Flow can help you get there — faster and smarter. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Inspired Change Solutions - **Location**: Pretoria, South Africa - **Founded**: 2002 ## Commercial Context - **Pricing Details**: Our user licences start from as little as R375 per user. We charge an upfront set up cost which is based on the complexity of your process, API integrations required and the time it takes us to configure your custom platform. We add support hour charges based on the amount of support required. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: South Africa ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Barcoding/RFID - Batch Processing - Billing & Invoicing - Blended Call Centre - Business Process Automation - CRM - Calendar Management - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting ## Integrations (5 total) - Absa Banking - Microsoft Excel - Netcash Shop - TransUnion Collections Management - WhatsApp ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Workflow Management Software](https://www.softwareadvice.co.uk/directory/4272/workflow/software) - [Business Management Software](https://www.softwareadvice.co.uk/directory/4371/business-management/software) - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) - [Warehouse Management System](https://www.softwareadvice.co.uk/directory/251/warehouse-management-system/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [NetSuite](https://www.softwareadvice.co.uk/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2003 reviews) 3. [Odoo](https://www.softwareadvice.co.uk/software/77019/odoo-pos) — 4.2/5 (1294 reviews) 4. [SAP Business ByDesign](https://www.softwareadvice.co.uk/software/266587/sap-business-bydesign) — 4.4/5 (96 reviews) 5. [SAP Business One](https://www.softwareadvice.co.uk/software/262817/sap-business-one-psa) — 4.3/5 (341 reviews) ## Reviews ### "PICS IS AMAZING" — 5.0/5 > **Robert** | *6 April 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: WE ARE VERY PLEASE WITH PICS. SOFTWARE IS AMAZING. EVERYDAY WE ARE LEARNING HOW IMPROVE OUR SKILLS DUE TO THIS SOFTWARE. > > **Cons**: ITS A BIT INTIMIDATED AT FIRST BUT THE MORE YOU USE IT THE BETTER YOU UNDERSTAND IT. > > JUST VERY HAPPY WITH IT ----- ### "Review of PICS Software" — 5.0/5 > **Grant** | *28 June 2016* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I am able to have full visibility of where in the process each business opportunity is. It is a web based software that I can access anywhere. It is extremely user friendly. I make my calls straight from the application. > > **Cons**: Would like to review a automatic daily report > > It has been a great experience. It is user friendly and easy to use. The software has helped me to grow my business and made me more productive. I can manage my productivity. See where I the process I am having a problem and follow up. ----- ### "I reaaky liked the simple and organised user interface. Everything was easy to spot" — 5.0/5 > **Norris** | *18 October 2017* | Airlines/Aviation | Recommendation rating: 7.0/10 > > **Pros**: Customized customer configuration and support. The initial induction into the use of the software is made easier by the support of the pics team. > > **Cons**: It's can be slow at times. Where are a few bugs here and the but they have since been sorted. The reports generated are not as detailed as I would like. > > I can manage my staff more efficiently and keep account of every staff member. ----- ### "the tool is really beneficial to monitor and track performance" — 4.0/5 > **Deena** | *2 February 2018* > > **Pros**: Pics helps track performance. the drill down functionality has helped to identify critical processes and eliminate unnecessary processes > > **Cons**: The export function is great but would like the functionality to customise the export. sometime i don't required certain field and would like to customise the reports ----- ### "Great Productivity Management Software\!" — 4.0/5 > **Oliver** | *13 September 2017* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: It is very flexible and configurable. I like the fact that it has a lot of features and can perform a wide variety of functions and new features are added regularly. > > **Cons**: The look and feel / UX could be better. It also took me a while to understand and get used to the interface. > > More efficiency. It improved my productivity, workflow and task management. Better control of clients and suppliers. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/464484/PICS) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data