--- description: Review of BotPenguin Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BotPenguin | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [BotPenguin](/software/463719/BotPenguin) # BotPenguin Canonical: https://www.softwareadvice.co.uk/software/463719/BotPenguin Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/463719/BotPenguin?page=2) > BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots, with live-agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin supports scalable, AI-driven communication for businesses of all sizes and also offers whitelabel opportunities for agencies and partners worldwide. Socially responsible, every subscription supports global animal welfare. > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BotPenguin - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Freemium Pricing - **Target Audience**: 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Croatian, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Campaign Analytics - Campaign Management - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot ## Integrations (69 total) - Acuity Scheduling - Agile CRM - Apptivo - Bitrix24 - Brevo - CalendarHero - Capsule - Capsule - Chakra Sales - ChatGPT - Copper - Drip - EngageBay CRM - ExtraaEdge - Firmao CRM ... and 54 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) ## Related Categories - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) - [Marketing Software](https://www.softwareadvice.co.uk/directory/4630/marketing/software) - [Lead Generation Software](https://www.softwareadvice.co.uk/directory/1674/lead-generation/software) - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. [Chatbase](https://www.softwareadvice.co.uk/software/426065/chatbase) — 4.3/5 (73 reviews) 2. [ChatGPT](https://www.softwareadvice.co.uk/software/412748/chatgpt) — 4.4/5 (336 reviews) 3. [Botsonic](https://www.softwareadvice.co.uk/software/436579/botsonic) — 4.8/5 (79 reviews) 4. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Wati](https://www.softwareadvice.co.uk/software/430256/wati) — 4.6/5 (202 reviews) ## Reviews ### "BotPenguin highly recommended. Great product. Used across our apps serving millions of requested." — 5.0/5 > **Twana** | *1 November 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: B2B customer service and product feature available. Price for money. Very rich with bots offerings. > > **Cons**: I like everything and can't fault anything really. Just the UI can be improved I think. > > We are using BotPenguin for our facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product. Also, we have provided much feedback and they changed so many things to better our product and services. We have also used other services but this best we found to hand. ----- ### "BotPenguin is the Best\!\!\!" — 5.0/5 > **Elijah** | *19 June 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Based on our positive experience and the tangible benefits we have realized, Sumer Technologies Inc. highly recommends BotPenguin to other businesses. It is a powerful, user-friendly, and cost-effective chatbot solution that can transform customer engagement and drive business growth. > > **Cons**: Nothing it’s the most effective software top tier\!\!\! ----- ### "Responsive support" — 4.0/5 > **Pete** | *15 March 2025* | Retail | Recommendation rating: 5.0/10 > > **Pros**: The support team are very responsive — always quick to respond and very helpful. > > **Cons**: None to mention at the moment > > I originally struggled with a few missing functions for my ecommerce setup, but with the help of the support team they helped me get to a resolution in the end ----- ### "Excellent BotPenguin's Service" — 5.0/5 > **Angela** | *11 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Their services helped us increase our engagement with customers and generate more leads. > > **Cons**: The chatbot occasionally had trouble understanding messages, and the overall title for our content could have been better. > > We had a positive experience working with BotPenguin and would recommend their services. While there were a few areas that could have been improved, overall they were a great partner for our business. ----- ### "BEST Chatbot ever" — 5.0/5 > **Jatin** | *8 February 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need > > **Cons**: There is nothing i didn't like about BotPenguin > > As a customer, my experience with BotPenguin has been great so far. The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available. Additionally, the chatbot is easy to navigate and the user interface is straightforward, allowing me to find the information I need quickly and efficiently. Overall, I would definitely recommend BotPenguin to other customers looking for a convenient and efficient way to get their questions answered. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/463719/BotPenguin?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/463719/BotPenguin) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data