---
description: Review of NITRO Help Desk for HR Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NITRO Help Desk for HR | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Human Resources Software](/directory/4198/hr/software) > [NITRO Help Desk for HR](/software/462543/Human-Resource-Management-For-Office-365-and-SharePoint)

# NITRO Help Desk for HR

Canonical: https://www.softwareadvice.co.uk/software/462543/Human-Resource-Management-For-Office-365-and-SharePoint

> NITRO Help Desk for HR is a software solution designed to manage HR requests within Microsoft 365, Teams and SharePoint. It supports HR departments across industries such as education, healthcare, government, manufacturing, and non-profit organizations by centralizing request management.

Running natively within your existing Microsoft 365 environment, the platform offers single sign-on and a familiar interface. 
An employee self-service portal centralizes HR requests and reduces the need for status follow-ups. 
HR teams can configure the system to fit their processes without requiring IT support. 
Mobile-friendly access through Teams and SharePoint, along with reporting tools to measure service levels, response times, and request costs, round out the offering. 

Knowledge base articles and calendars are accessible directly within the system.

The platform includes an optional AI-powered NITRO Copilot that provides employees with instant answers to questions about policies, benefits, and leave requests. Requests can be submitted through SharePoint, email, web, Outlook, or Teams, with the system automatically routing inquiries to the appropriate HR staff for assignment and resolution. 

Task management features include approval workflows, notifications, and the ability to break requests into multiple tasks.

All data stays within your Microsoft 365 tenant, ensuring full control over data residency and compliance.
Deployment options include SharePoint On-Premises including connected and air-gapped environments as well as SharePoint Online including commercial and customer-hosted Azure GCC and GCC High. 

Flat-rate licensing supports unlimited staff and end users.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Crow Canyon Software
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: NITRO Help Desk is available in two plans: Standard, a feature-rich plan that delivers everything organizations need for excellent support, and Advanced, which adds AI-powered capabilities like NITRO Copilot KB, first responders, ticket summarization, and auto-triage.
Both plans run natively on Microsoft 365, Teams, and SharePoint, with flat-rate pricing that supports unlimited staff and end users, no per-ticket or per-workflow charges, and no separate licensing for core features. 

Organizations can request a custom quote based on their user count and chosen edition. 

A free trial is also available.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Automated Responses
- Automated Routing
- Benefits Management
- Change Management
- Chat/Messaging
- Chatbot
- Compliance Management
- Contract/License Management
- Customer Support
- Customisable Branding

## Integrations (17 total)

- ADP Workforce Now
- Box
- Docusign
- Dropbox Business
- ERP
- Google Drive
- Lansweeper
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Oracle Service
- QuickBooks Enterprise

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Human Resources Software](https://www.softwareadvice.co.uk/directory/4198/hr/software)

## Related Categories

- [Human Resources Software](https://www.softwareadvice.co.uk/directory/4198/hr/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)

## Alternatives

1. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews)
2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1786 reviews)
3. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (753 reviews)
4. [Desk Manager](https://www.softwareadvice.co.uk/software/310334/desk-manager) — 4.8/5 (106 reviews)
5. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4083 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/462543/Human-Resource-Management-For-Office-365-and-SharePoint)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/462543-Human-Resource-Management-For-Office-365-and-SharePoint/> |
| en-AU | <https://www.softwareadvice.com.au/software/462543/Human-Resource-Management-For-Office-365-and-SharePoint> |
| en-GB | <https://www.softwareadvice.co.uk/software/462543/Human-Resource-Management-For-Office-365-and-SharePoint> |
| en-IE | <https://www.softwareadvice.ie/software/462543/Human-Resource-Management-For-Office-365-and-SharePoint> |
| en-NZ | <https://www.softwareadvice.co.nz/software/462543/Human-Resource-Management-For-Office-365-and-SharePoint> |

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