--- description: Review of Oracle B2C Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Oracle B2C Service | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Oracle B2C Service](/software/459956/Oracle-Right-Now) # Oracle B2C Service Canonical: https://www.softwareadvice.co.uk/software/459956/Oracle-Right-Now Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/459956/Oracle-Right-Now?page=2) > Oracle B2C Service is a customer service platform that helps businesses deliver personalized service experiences across multiple channels. It integrates a suite of applications, data and capabilities to enable self-service, agent-assisted service and field service workflows tailored to the unique needs of each industry and use case. One key feature of Oracle B2C Service is its AI-enabled knowledge and decision automation capabilities. The platform optimizes service efficiency and accelerates service response, allowing businesses to provide faster and more accurate resolutions to customer inquiries. It also has routing capabilities that automatically transfer escalated requests from self-service channels to live agents, preserving the context and conversation history. > > Verdict: Rated **4.5/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 32 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Oracle - **Location**: Chicago, US - **Founded**: 1977 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact Oracle for a price quote based on your needs. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Call Centre Management - Call List Management - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Customer Database - Customer History - Data Import/Export - Email Management - Interaction Tracking - Knowledge Base Management - Live Chat - Multi-Channel Communication - Real-Time Chat - Self Service Portal - Social Media Integration ## Support Options - Email/Help Desk - 24/7 (Live rep) ## Category - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3425 reviews) 3. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.co.uk/software/127126/bomgar) — 4.6/5 (2010 reviews) ## Reviews ### "Simply amazing; All what you need\!\!\!\!" — 4.0/5 > **Yashasvi** | *31 March 2019* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: It is very easy to use and flxible. The training documents are available so any new user can get used to it by using the softwre for sometime. The chat feature really helps to increase team work. It can be costomized to meet all business needs. > > **Cons**: Interface needs inporvement as it seems a bit outdated for me. Oracle needs to think of improving its features. > > Overall, this software I beleive needs improvement. ----- ### "Simple Program" — 5.0/5 > **Gabrielle** | *6 December 2019* | Internet | Recommendation rating: 8.0/10 > > **Pros**: I use this as part of my role as a CSR. When first starting out, you will appreciate how simple this product is to use. Everything is self explanatory and almost impossible to break. I use it daily to create notes and incidents for my job. It has a great spelling function and lots of tools to ensure ease of use. > > **Cons**: There are some glitches in the program that won’t allow me to login without following a certain sequence, if I don’t log in this order I have to reboot my system. I’m not sure if this is a company issue or software issue but it worth mentioning. Also, I feel that the programs run slower if mass people are logged on. It’s. It as easily integrated as some other programs. > > I really like how easy this program is to use. It makes my job a lot faster and more efficient. ----- ### "Complex and glitchy" — 2.0/5 > **Jennifer** | *17 July 2019* | Professional Training & Coaching | Recommendation rating: 2.0/10 > > **Pros**: Did the job and has many functions and capabilities. > > **Cons**: Not user friendly or intuitive by design; uses a lot of system resources; many glitches. > > Overall would not recommend. ----- ### "Oracle Right Now" — 4.0/5 > **Chandra** | *13 April 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: This cloud product is great for our customer support. We have used the live chat feature for several years. It is very easy to learn and use. When our customers have a question, ti is a great way for them to communicate with us through chat - right now. We get hundreds of chats a day. > > **Cons**: I myself have not had any issues with this software and we use it 6 days a week. > > I use it daily. Right Now is a great product. I highly recommend it\! ----- ### "Easy to Use Software But It Often Throws Errors and Forces Closed" — 4.0/5 > **Alicia** | *10 October 2020* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It is easy to use and easy to open new windows and view different information. Typically the load time is pretty quick. > > **Cons**: It freezes up often and then I lose all my progress. There is a lack of easily customizable features, like adding a secondary contact for a ticket. > > It is easy to filter results, but it freezes up and has to be force closed way too often. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/459956/Oracle-Right-Now?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/459956/Oracle-Right-Now) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data