---
description: Review of IMsupporting Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: IMsupporting | Reviews, Pricing & Demos - SoftwareAdvice GB
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# IMsupporting

Canonical: https://www.softwareadvice.co.uk/software/457101/IMsupporting

> IMsupporting is a cloud-based live chat platform that helps organisations engage website visitors, support customers in real time, and capture more enquiries. Designed for businesses, support teams, and public sector organisations, the platform combines human live chat with AI-assisted workflows to help teams respond faster and deliver a better online experience.

The software is built for organisations that want more than a basic chat widget. IMsupporting helps teams manage inbound conversations efficiently, route chats to the right department, collect useful pre-chat information, handle out-of-hours enquiries, and maintain a consistent service across websites and digital channels. This can help improve response times, increase conversion opportunities, reduce missed contacts, and make it easier for teams to manage demand.

Key features include website live chat, hybrid AI and human chat handling, custom chat flows, pre-chat forms, department routing, operator management, offline messaging, reporting and analytics, branding options, and workflow flexibility for different service environments. Teams can use the platform to support customer service, sales, helpdesk enquiries, and digital contact strategies.

What sets IMsupporting apart is its hybrid approach. Organisations can use AI to guide, triage, or support conversations while still keeping human agents involved where empathy, judgement, or specialist knowledge is needed. This makes it suitable for organisations that want to improve efficiency without losing the human touch.

IMsupporting also offers onboarding and ongoing support to help teams get set up quickly and make the most of the platform. Whether the goal is better customer support, stronger lead capture, or a more modern digital contact experience, IMsupporting provides a flexible live chat solution that helps organisations communicate more effectively online.
> 
> Verdict: Rated **3.0/5** by 1 users. Top-rated for **Customer Support**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 1 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: IMsupporting
- **Founded**: 2015

## Commercial Context

- **Starting Price**: £49.99
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Prices based on AI usage and Seats

All packages come with a set amount of APU's per month (AI Processing Units) 1 unit is roughly 1 AI chat.

APUs are used during AI related workloads.

Every package comes with a set number of seats/operator accounts.
Additional accounts can be added.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Ireland, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Client Portal
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Communication
- Customer Experience Management
- Customer History

## Integrations (7 total)

- BigCommerce
- Drupal
- Joomla
- PayPal Checkout
- Shopify
- Weebly
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software)

## Reviews

### "Learning through use" — 3.0/5

> **Bruce** | *7 November 2017*
> 
> **Pros**: Excellent customer support \& provided clear information that was reasonably easy to apply and initially set up
> 
> **Cons**: There were elements of the product CHATBOT that were not easy to use and the quality of functionality can be improved

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/457101/IMsupporting)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/457101-IMsupporting/> |
| en-AU | <https://www.softwareadvice.com.au/software/457101/IMsupporting> |
| en-GB | <https://www.softwareadvice.co.uk/software/457101/IMsupporting> |
| en-IE | <https://www.softwareadvice.ie/software/457101/IMsupporting> |
| en-NZ | <https://www.softwareadvice.co.nz/software/457101/IMsupporting> |

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