---
description: Review of C-Zentrix Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: C-Zentrix | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [C-Zentrix](/software/454424/C-Zentrix)

# C-Zentrix

Canonical: https://www.softwareadvice.co.uk/software/454424/C-Zentrix

> C-Zentrix offers an intelligent customer engagement platform tailored for businesses aiming to modernize their contact center operations. Designed to serve a wide range of industries, it combines cloud contact center solutions, CRM, omnichannel capabilities, and automation tools.

Key modules include a cloud-based or on-premise contact center system, omnichannel agent interface, AI bots for chat and voice, predictive and progressive dialers, lead management CRM, and video chat for personalized support. Whether for remote agents or in-office teams, C-Zentrix ensures operational efficiency and enhanced customer experience.

The platform is easy to scale and integrates smoothly with existing business tools. It supports real-time analytics, compliance tracking, SLA management, and multilingual interaction handling making it a fit for high-growth businesses and established enterprises.

C-Zentrix’s holistic approach ensures that every customer interaction whether inbound or outbound is timely, personalized, and effective.
> 
> Verdict: Rated **3.5/5** by 2 users. Top-rated for **Features**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: C-ZENTRIX
- **Founded**: 2002

## Commercial Context

- **Starting Price**: ₹300.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording

## Integrations (2 total)

- CRM
- CTI

## Support Options

- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software)
- [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Predictive Dialer Software](https://www.softwareadvice.co.uk/directory/1758/predictive-dialer/software)

## Alternatives

1. [Amazon Connect](https://www.softwareadvice.co.uk/software/352892/amazon-connect) — 4.5/5 (93 reviews)
2. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (869 reviews)
3. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (990 reviews)
4. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (321 reviews)
5. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (387 reviews)

## Reviews

### "All in one. I must say" — 3.0/5

> **Gupta** | *23 January 2016*
> 
> This Solution make business easy with high productivity.

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### "Very less latency" — 4.0/5

> **Shivakant** | *8 March 2017* | Human Resources | Recommendation rating: 5.0/10
> 
> **Pros**: All thing Voice, Latency, UI
> 
> **Cons**: Little bit improvisation on UI
> 
> I used various software of its type but I like this application very much as compared to other, because of its less latency

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/454424/C-Zentrix)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/454424-C-Zentrix/> |
| en-AU | <https://www.softwareadvice.com.au/software/454424/C-Zentrix> |
| en-GB | <https://www.softwareadvice.co.uk/software/454424/C-Zentrix> |
| en-IE | <https://www.softwareadvice.ie/software/454424/C-Zentrix> |
| en-NZ | <https://www.softwareadvice.co.nz/software/454424/C-Zentrix> |

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