--- description: Review of Hotello Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hotello | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Hotel Front Desk Software](/directory/671/front-desk/software) > [Hotello](/software/4543/mingus-hotello) # Hotello Canonical: https://www.softwareadvice.co.uk/software/4543/mingus-hotello Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/4543/mingus-hotello?page=2) > Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests. Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends. Our service-oriented PMS creates an adequate technology hub so that different types of properties can offer an exceptional experience > > Verdict: Rated **4.5/5** by 89 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 89 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hotello - **Location**: Montreal, Canada - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Canada, France, French Polynesia, United States ## Features - API - Billing & Invoicing - Built-in Accounting - CRM - Catering Management - Channel Management - Employee Management - Extended Stay - For Vacation Rentals - Front Desk Management - GDS/OTA Integration - Guest Experience Management - Housekeeping Management - Inventory Management - Loyalty Program - Maintenance Management - Marketing Automation - Multi-Currency - Multi-Property - Online Booking ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hotel Front Desk Software](https://www.softwareadvice.co.uk/directory/671/front-desk/software) ## Related Categories - [Hotel Front Desk Software](https://www.softwareadvice.co.uk/directory/671/front-desk/software) - [Resort Management Software](https://www.softwareadvice.co.uk/directory/582/resort/software) - [Hotel Management Software](https://www.softwareadvice.co.uk/directory/4504/hotel-management/software) ## Alternatives 1. 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The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing. > > **Cons**: The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc. > > As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily. ----- ### "Satisfaction" — 4.0/5 > **Chantal** | *14 July 2022* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Friendly user for the individual client and group manager. > > **Cons**: I don't know what I have to comment beacause we are very satisfy. > > Excellent service from the sales and support departments ----- ### "Exceptionally user friendly, but could be better in allowing much more folio edits." — 3.0/5 > **Jamil** | *11 July 2015* > > Pros: Nice interface design Folio management is practical and easy to get to.. Night Audit is very efficient and precise Report system is easy access Cons:System can be much faster There are some on going technical glitches with the system Does not allow user to edit or add notes to automatically booked reservations System should include different ways to get to access points Interfact is effiecent yet could look much sharper to the eye ----- ### "The customer service alone makes this a wonderful product\!" — 5.0/5 > **Emilie** | *21 February 2017* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The customer service\! Prompt, efficient, and friendly, it is by far one of the best\! > > **Cons**: The learning curve can be difficult. It's different reports can be customized but there is no easy way to do so by ourselves. > > Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced. ----- ### "Good product for small to medium hotel" — 4.0/5 > **Frédérick** | *4 February 2021* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: This software is very userfriendly and takes to time for new employee to get familiar with. The team behind it is amazing and there for you if you need help or if you have ideas on how to improve the product. > > **Cons**: The banquet platform is not optimized for hotels that have multiple (more than 5) meeting rooms. Small things could be improved that would make your life easier. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/4543/mingus-hotello?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/4543/mingus-hotello) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data