About Paychex Flex
Paychex Flex pricing
Paychex Flex does not have a free version.
Alternatives to Paychex Flex
Paychex Flex Reviews for UK Users
Feature rating
- Industry: Accounting
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Calm in a sea of changing regulations
We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.
Pros
The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.
Cons
At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.
Alternatives Considered
Payroll ReliefReasons for Choosing Paychex Flex
ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.Switched From
RUN Powered by ADPReasons for Switching to Paychex Flex
We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.- Industry: Health, Wellness & Fitness
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Simple payroll & employee management system, ideal for small businesses.
If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll processing solution.
Pros
The ease of use is the key selling point for Paychex Flex. As a small business owner with little to no HR/Accounting experience, Paychex made payroll and employee management simple and easy.
Cons
Their employee app and time/attendance functionality is terrible. Time clocks were never accurate, difficult to correct, and is the reason we switched providers.
Reasons for Switching to Paychex Flex
Price and ease of implementation. That being said, we have switched to ADP Workforce now after 2 years with Paychex- Industry: Real Estate
- Company size: 2-10 Employees
- Used Monthly for 1+ year
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Review Source
Not very happy with Paychex Flex
I was exited to work with them. The system seemed simple for my small operation and pricing seemed to be right. Sales Rep was very helpful and confident.
They quoted a flat monthly fee of $40.00 plus $4 per employee regardless of the number of deposits per month. Then from month 1 they began billing me per payroll period. I complained several times, and they credited a few bucks back, but each month was the same. After 1 year they'd forgotten of their original quote and denied the whole thing. Then pricing started to go higher.
I went from a $44 per month promise to a $51.00 per payroll period (bonuses processed separately)
In the end my annual budget tripled for 1 year. At times I would pay up tp $153.00 per month for 1 employee.
They also warned payroll should be turned in 48 hrs ahead, but I would always get a reminder from my payroll specialist. However, in one occasion there was a holiday in between. It was one of those holidays where most people work. Paychex did not send a reminder so I figured they'd work just like me. Next day, we get a $150.00 fine for not submitting hours on time (72 hrs in advance). Apparently, they were among the fortunate ones to get the day off. Only they forgot to give us the heads up. It soon became my job to be asking them at every upcoming holiday.
Finally one day I submitted my hrs but they forgot to deposit my employee's paycheck.
At that point it was time to go.
Pros
I run 2 companies with 1 employee each. I really liked the simplicity of submit the payroll. It didn't take much of my time. But then they started sending formatted charts to fill and more information to submit. Still, it was simple enough. Not much to complain about.
Cons
Customer Service is terrible.
I'm not the kind of person that requests to talk to the boss of your boss, but a payroll specialist can only do so much; So when you have a billing concern or service complaint because you employee did not get his pay, expect that no one will be in charge.
- Industry: Printing
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Good product, easy to use
Pros
We've used several different payroll processors and this was the easiest one when it came to entering our employees hour each week. I'm surprised how difficult and convulted other companies make it, but Paychecx stood out for the ease. And that matters when you have 20+ employees to enter each week. You want it to go quick, and Paychex did.
Cons
We weren't crazy about getting paper checks. We had been used to Next Day Air delivery from a past company and Paychex paper checks were a courier and came at inconsistent times. May not seem like a big deal, but employees want their checks early to deposit at lunch and if they arrive late employees get antsy. We had people tell us they would stop working until their check was in hand. Luckily it wasn't a huge issue, as most people chose direct deposit.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Takes the fuss out of payroll
It has been a wonderful resource over the past 10+ years for our small home health care business.
Pros
Ease of use. Able to add more than one admin and give that person full control too. Able to use the app on the go.
Cons
You can't manually set up certain benefits which would be helpful if you know what you want. WE have a PTO benefit that we are still trying to work out the kinks for.
