About Paychex Flex
Paychex Flex pricing
Paychex Flex does not have a free version.
Alternatives to Paychex Flex
Paychex Flex Reviews for UK Users
Feature rating
- Industry: Entertainment
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Top-Notch Service
Pros
I like the ability to log in and do what I need to do when it pertains to employee payroll activities. I also love the features that are offered to the employees by allowing them to check and edit information when they need to.
Cons
It is a little pricey compared to some. I don't have many negative comments about the service, but it can be difficult to reach customer service after hours.
- Industry: Restaurants
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Paychex flex has worked well for group of restaurants
Paychex flex has helped to make our payroll process smoother & more complete overall.
Pros
We enjoy the ease of use in the app, for both administrators and staff.
Cons
Customer service is sometimes slow to address changes.
- Industry: Nonprofit Organization Management
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Doesn’t really do well.
Pros
They are great when it comes to the enrollment process for benefits.
Cons
Also horrible with paying people on time and providing property tax information. People in our team were constantly having issues with pay and pay increases. They also tax out benefits in a way that isn’t how it is supposed to be done.
- Industry: Entertainment
- Company size: 51-200 Employees
- Used Weekly for 1+ year
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Review Source
Streamlined and Simplified Payroll Processing and Ancillary HR Services
Thus far, the experience has been positive and meets all needs of the company. Tax compliance, W-2s, time keeping, and benefits admin all went smoothly through a full annual cycle. The customer service response times are within a reasonable range, and the mobile app surprisingly is very useful due to the simplicity of the overall platform. Employees can also self-serve make a certain number of changes to things like addresses or banking info without the need for an HR team member to service such requests.
Pros
The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.
Cons
The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.
Alternatives Considered
ADP Workforce NowReasons for Choosing Paychex Flex
Cheaper and more streamlined solution for a smaller company that may not require dedicated payroll teams and a very high level of white-glove service.Switched From
Dayforce HCMReasons for Switching to Paychex Flex
Presented the clearest and best use case for a small to mid-size company which a mix of hourly and salaried staff. Also not having a dedicated payroll expert on the team necessitated a platform that is easy to use and does not have a steep learning curve (ADP, for instance).- Industry: Medical Practice
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Paychex Flex for Office Use
I would recommend Paychex to other businesses.
Pros
I like that the employees are more involved in their enrollments, set up, banking and tax selections. Prior to Paychex this was a manual process performed by Admin and HR.
Cons
It was a very complicated start. Paychex should have taken more time to understand our setup prior to implementation. Once we got through that phase it has been much easier.
