---
description: Review of Sprinklr Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Sprinklr Service | Reviews, Pricing & Demos - SoftwareAdvice GB
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Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/1855/workforce-management-optimization/software) > [Sprinklr Service](/software/451492/Sprinklr-Service)

# Sprinklr Service

Canonical: https://www.softwareadvice.co.uk/software/451492/Sprinklr-Service

> Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sprinklr
- **Founded**: 2007

## Commercial Context

- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Japanese, Korean, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria, Burkina Faso, Burundi and 137 more

## Features

- AI Copilot
- API
- Agent Interface
- Auto-Dialer
- Automated Responses
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Chatbot
- Customer Database
- Customer Support
- Employee Scheduling
- For Call Centres
- For Sales/Marketing
- IVR
- Integrations
- Live Chat

## Integrations (1 total)

- 123FormBuilder

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software)

## Related Categories

- [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Speech Analytics Software](https://www.softwareadvice.co.uk/directory/4646/speech-analytics/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software)

## Reviews

### "Tough to start, good once you get going" — 5.0/5

> **Holly** | *23 May 2023* | Think Tanks | Recommendation rating: 7.0/10
> 
> **Pros**: Sprinklr is a top tier tool in the industry.
> 
> **Cons**: It takes time to set-up/deploy and there are too many ways to do the same thing.
> 
> Customer service has been hit or miss over the years, but it seems to be improving.

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### "One stop shop" — 5.0/5

> **Priya** | *23 May 2023* | Entertainment | Recommendation rating: 9.0/10
> 
> **Pros**: I like that one can find all kinds of services with them and specially the research products is what I am fan of
> 
> **Cons**: Too many things to pick and choose from. 😊

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/451492/Sprinklr-Service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/451492-Sprinklr-Service/> |
| en-AU | <https://www.softwareadvice.com.au/software/451492/Sprinklr-Service> |
| en-GB | <https://www.softwareadvice.co.uk/software/451492/Sprinklr-Service> |
| en-IE | <https://www.softwareadvice.ie/software/451492/Sprinklr-Service> |
| en-NZ | <https://www.softwareadvice.co.nz/software/451492/Sprinklr-Service> |

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