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Service Autopilot
4.1
Overall rating
Reviews
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About Service Autopilot
Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. For businesses of all sizes, Service Autopilot features client and lead management, scheduling and dispatching, routing and mapping, mobile field access and more.
Organizations can schedule and dispatch teams with a single technician or the entire crew. They can create services, assign them to teams and build service routes. The automatic invoicing feature can send invoices to multiple recipients. The solution also provides cloud storage for remote access of the data. Additionally, Service Autopilot offers features like custom training sessions, time tracking and time cards, dashboards, asset tracking and more.
Service Autopilot includes support via email, phone and through an online knowledge base.
Service Autopilot pricing
Service Autopilot does not have a free version and does not offer a free trial. Service Autopilot paid version starts at US$49.00/month.
Starting Price:
US$49.00/month
Free Version:
No
Free trial:
No
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Service Autopilot Reviews for UK Users
Feature rating
5 reviews of 138
View all reviews
Lindsey
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 24/10/2019
Exceptional Software for any Business
It's saved us time in setting up our routes, estimates, jobs, remembering recurring jobs, basically any issues you are having with your business you will likely find a remedy with Service Autopilot.
Pros
This software has an entire arsenal of capabilities of the software compared to the cost. Its a small investment for a product that saves time and money in a ton of ways. We started with a program exclusively for lawncare which we were using to do all kinds of service work and it wasn't cutting it for us.
Cons
it takes an investment of your time in the beginning to figure out exactly what is going to work for you in terms of the features. If you don't use the support that SA offers it can be overwhelming. But take the time to invest in learning the software and it will work out in the end.
Kim
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 03/12/2020
SA Autopilot client for years
It was great the first 1 1/2 years, then the customer service issues hit and made us less excited about the software. The pricing change was the last straw for me. We still use the software for a small portion of our business but honestly just waiting for a better option to come our way.
Pros
The features of the system and integration with other software
Cons
The customer service made me feel like our account wasn't a priority. They also removed with tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.
Christina
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 10/12/2024
Service AutoPilot -Invoice in bulk feature works great.
Service AutoPilot was beneficial for automation of invoicing however it was not specifically tied to our industry and there were several glitches that occurred after being set up.
Pros
The automated invoicing-able to invoice everything with one click.
Cons
Syncing difficulties, having to duplicate invoice to reconcile on accounting software
Response from Xplor Technologies
Hi Christina,
Thank you kindly for taking the time to share your experience using Service Autopilot. Please feel free to reach out to our Support team should you need assistance with anything at all.
For better quality, we will be sharing your feedback with the proper departments to ensure we are delivering the best product possible.
Have a happy New Year!
Replied 30/12/2024
Megan
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
2
Reviewed on 08/01/2025
Very Disappointing
Awful experience with them not realizing time zones, continued sales calls when I couldn't even use their software if I wanted to and just completely uneducated and unorganized staff that would call (even for my demo)
Pros
It was recommended by friends in the industry
Cons
That they are not available for Canadian users with QBO
Response from Xplor Technologies
Hi Megan,
We are sorry for any inconvenience you have experienced with our team and product. Thanks for taking the time to share your feedback with us.
We will share your review with the proper departments to ensure we are always providing the best assistance and quality.
Replied 10/01/2025
Elijah
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 09/11/2024
Pretty good…
Good for maintenance Companies not design build
Pros
The routing/dispatch board that it has to route
Cons
The loading speeds, the bugs and the management of large projects was bad
Response from Xplor Technologies
Hi Elijah!
Thank you for the feedback. We are constantly working on bugs and speed issues to deliver the best quality possible. We will share your experience with the proper departments!
Replied 13/11/2024
