--- description: Review of HelpWire Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpWire | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/4019/remote-desktop/software) > [HelpWire](/software/449895/HelpWire) # HelpWire Canonical: https://www.softwareadvice.co.uk/software/449895/HelpWire Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/449895/HelpWire?page=2) > HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 80 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Chat/Messaging - Diagnostic Tools - File Sharing - File Transfer - Multiple Monitor Access - Multiple User Accounts - Real-Time Chat - Remote Access/Control - SSL Security - Screen Sharing - Secure Login - Session Transfer - Single Sign On - Troubleshooting - Two-Factor Authentication - Unattended Access - User Management ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Remote Desktop Software](https://www.softwareadvice.co.uk/directory/4019/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.softwareadvice.co.uk/directory/4019/remote-desktop/software) - [Remote Support Software](https://www.softwareadvice.co.uk/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.uk/software/99131/teamviewer) — 4.6/5 (11629 reviews) 2. [Zoho Assist](https://www.softwareadvice.co.uk/software/392373/zoho-assist) — 4.7/5 (1446 reviews) 3. [AnyDesk](https://www.softwareadvice.co.uk/software/100985/anydesk) — 4.6/5 (1787 reviews) 4. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24146 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.co.uk/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "Simple but efficient to use and this make my work easier" — 5.0/5 > **Kalidaspandian** | *24 July 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Unless like in Anydesk or TeamViewer Just by clicking the link we share is enough to control the system. And it is very simple to use but it saves my time a lot. > > **Cons**: Not like that. But it lagged at some points and that also happened very rarely. > > Overall experience is good. And if they make the connection little more stable it will be great to use. ----- ### "Nice little remote assist app" — 5.0/5 > **Ben** | *31 March 2025* | Building Materials | Recommendation rating: 8.0/10 > > **Pros**: Like that it is easy to set up and works well. > > **Cons**: The connection method involving finding and clicking session links can be clunky for some users. > > It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions. Unfortunately even finding the link to open the session can be a challenge for some. ----- ### ""SUCH A GREAT PLATFORM FOR ALL IT SUPPORT TEAMS"" — 5.0/5 > **Ravikant** | *28 June 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: 1.Ticket management that is more efficient 2. Features for real-time cooperation 3. Support process automation 4. Smooth interaction with additional software 5. Sturdy reporting and analytics tools > > **Cons**: 1.Possible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous accessPossible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous access > > All things considered, HelpWire's streamlined ticket administration, real-time collaboration, and powerful analytics provide an all-encompassing IT support solution. But occasionally, the learning curve, reliance on dependable internet, and early setup requirements present difficulties for me. HelpWire continues to be an effective solution for streamlining support procedures and boosting team productivity in spite of these shortcomings. Strongly advised\! ----- ### "HelpWire: A Game-Changer for Remote Support" — 5.0/5 > **Kumkum** | *16 July 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The things I liked most about HelpWire are: 1. High-Level security 2. Easy accessibility 3. Compatible with different platforms > > **Cons**: The things I least liked about HelpWire are: 1. The interface of HelpWire is user friendly but I wish there were more customization options. 2. I can access HelpWire on many operating systems but it is not compatible with my smartphone, it would have been awesome if it was also compatible with smartphones. > > My overall experience with HelpWire was overwhelmingly positive as this app has significantly helped me with growth of my business ----- ### "Got Top-Notch Remote Support" — 5.0/5 > **Rohit** | *16 July 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: I loved its user-friendly interface that a newbie can understand well without much hassle. The setup is too easy, allowing me to simply log in to get access to controls. Also, according to the client's perception, this software is a go-to-platform for getting high-quality support. > > **Cons**: I didn't find major drawbacks in Helpwire interfering with my work chores. However, every software has some loopholes, but this platform does my work well and I am fully satisfied with it. > > Overall, Helpwire is a great platform for me and I totally recommend it to all who are looking for seamless remote support. The quick sign-up process and user-friendly dashboard make it convenient to contact the clients. Additionally, I am extremely filled with joy with the fantastic screen sharing, chatting, and file transfer features that make Helpwire a true companion for me. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/449895/HelpWire?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/449895/HelpWire) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data