Winpharm

Pros

Support is second to none. Fast response time. Easy to learn system. Multiple report tools.

Cons

I have to think for a long time about coming up with a Con. None yet

Cons

Not much I could think of too dislike. Anything that pops up, Datascan is easy to get a hold of offers speedy resolution.

Alternatives Considered

Reasons for Choosing Winpharm

Switched From

Reasons for Switching to Winpharm

Pros

The easy functionality and accessability

Cons

nothing that i dont like, its been great and so easy to use

Pros

The trainers were nice but the software is archaic

Cons

Pop ups, words don’t match actions, reports not customizable . Server with power needed. Not cloud based. Have to use mouse. Errors remain in profile if you adjudicate before correcting, not really windows functions. The list goes on

Pros

This software program is so easy to learn; there are so many redundancies built in that one can quickly learn how to process prescriptions ( and all the other functions we do in pharmacy ) with ease... I am amazed how proficient our crew became in such a short period. My favorite part - the technician data entry error rate has plummeted! In Winpharm, prescription data is entered piece by piece; this causes the technician to stay focused on one piece of data at a time. We've seen a HUGE decrease in the number of prescriptions sent back for data correction. Impressive system. Their customer service is absolutely outstanding.

Cons

There are two areas where we all seem to struggle some: Processing COBs and data entry of complex SIGs. The system is a little tricky with each of these steps. For COBs, once learned, it's a manageable process...it's getting there that is difficult. For SIG code entry, simple directions are a breeze to enter, but complex directions can be challenging.

Alternatives Considered

Reasons for Choosing Winpharm

Switched From

Reasons for Switching to Winpharm

Pros

They respond! Simple and easy to work with. It is actually a pleasure to call and know they not only take care of us immediately (no wait!!) but you can tell they care and want us to succeed.

Cons

I wish I could say something I least like, if for anything their benefit, but I cannot say anything.

Alternatives Considered

Reasons for Switching to Winpharm

Pros

It works, it is straightforward and their help/support team is readily available. This is an excellent software. We use it for processing and as an advanced POS. I highly recommend it.

Cons

I can't think of anything. This software simply works and it doesn't break down on you.

Pros

It's very easy to use and we're always able to reach someone if we have questions or need help with something.

Cons

I can't think of anything that we don't like. We've been using the software for many years

Pros

Winpharm was very easy to learn, the training staff was helpful and knowledgeable. The simple process of filling a prescription is quick and efficient.
Help desk staff has immediate response rates and if a question needed more research they connected back in less than 24 hours,

Cons

Took a little extra time to connect with all the nuances of the program,

Pros

It is user friendly, EXCELLENT customer service

Cons

There is not a thing we don't like!! We like everything!

Pros

The pricing, features, and immediate customer support when you need an answer/fix right away is excellent.

Cons

Sometimes trying to find where to turn off/on different features can be difficult, but again if you need to know quickly just call their support team and it will be addressed immediately.

Pros

The Winpharm system is easy to use and simple to understand. It allows us to fill a high volume of prescriptions in an accurate and safe manor, while still monitoring our cost and protecting our bottom line.

Cons

There are no major problems that come to mind.

Pros

The dashboard is extremely useful. All staff members can easily monitor the dashboards to see which queues need to be worked on. With early preparation, our transition was pretty smooth. Another feature we like is our ability to message the doctors for new or refill prescriptions.

Cons

I am not a fan of windows based software. It is more efficient to use software that does not require windows or using a mouse.

Pros

The best part of running this software is the people and philosophy they carry. From sales, onboarding, engineering, billing to support departments, all of the teams are very helpful. They genuinely want to figure out ways to assist and make the application adapt to business needs. We have engaged with Winpharm on several occasions looking for assistance or ideas for change. Once we are set in workflow, the software cruises on auto-pilot. No issues or need for constant engagement.

Cons

The experience has been great. No concerns or complaints. They are busy helping so many clients that sometimes things can take time but they are also very good about prioritizing key items to avoid delays.

Pros

The simplicity of the software allows for much faster processing time of prescriptions. Very user friendly system that can be customized to the needs of the pharmacy. The support team is great as well and really work with the pharmacy to resolve any issues or make improvements to the software.

Cons

Overall the software works really well and don't have any complaints

Pros

We were running an old DOS based system that had been bought and sold 3 times in the previous 10 years. When looking for a new system we vetted and Demo'ed at least 10 systems, narrowed it down to 3. Datascan offered the best combination of functionality, pricing, ease of use, aesthetics, and service. Very easy system to use, same service technicians on the phone when issues arise, and if you email the owner of the company he will answer you personally.

Cons

We haven't encountered any longstanding issues, sometimes an update will make an unintended change, but those seem to be few and far between, and fixed right away.

Pros

It is easy to navigate and encompasses pharmacy, pos and workflow in one.

Cons

Overall the software covers all the needs our pharmacy has.

Pros

Ease of use, frequent updates, very affordable compared to the competition. On site training and installation included in cost. Problems usually fixed within minutes of calling. Windows based, so keeps hardware costs down. Highly recommended!

Cons

Somewhat buggy, but most issues solved quickly. Doesn't play well with Windows 10. Some service technicians are better than others - often quality of service depends on who answers the phone

Pros

It's simple to use and straightforward. It is geared towards pharmacist unlike other products that also have nursing department options incorporated which make them bulky. Getting in touch with the helpdesk is super easy. Much appreciated.

Cons

Not enough windows. Would like to be able to work on more than one patient at a time. Would also like additional report options.

Pros

ease of use.

Cons

Sig coding , takes a long time to remember them, other softwares just start typing and give you options to finish the doctor's instructions . Lack of financial reporting, I would like the ability to make reporting most profitable medications, medications that are not moving, monthly, quarterly and yearly profit reports.

Pros

The ease of use with this system is great. All the bells and whistles one would need.

Cons

There isn’t really anything I dislike about the system. It does everything I need it to do.

Pros

EASE OF USE, CLEAR AND CONCISE, FAST, TECH ASSISTANCE

Cons

NOT MUCH.

Pros

EASE OF USE AND SIMPLICITY- ABLE TO PULL PATIENT'S INSURANCE INFORMATION FROM ONLINE. GREAT TECHNICAL SUPPORT AT ANYTIME. EASY TO TRAIN NEW EMPLOYEES WITHOUT HASSLE

Cons

WINPHARM ICON DISAPPEARING FROM THE DESK TOP OR NOT WORKING AT TIMES. OVERALL I AM SATISFIED WITH THE SERVICE I'M GETTING AT THE MOMENT.

Pros

VERY EASY TO LEARN AND IF I HAVE ANY QUESTIONS LOGAN AND THE CREW ARE THERE WITH THE ANSWER. MY UP FRONT COST AND MONTHLY FEES WERE MUCH LOWER THAN THE BIG NAME SOFTWARE VENDORS AND WINPHARM HAS BASICALLY THE SAME FEATURES FOR 1/2 THE COST OR LESS. USING DATASCAN WAS A NO BRAINER FOR US. THEY GOT US UP AND RUNNING AS A NEW PHARMACY AND WE PLAN TO STAY WITH THEM AS WE EXPAND.

Cons

THERE IS NOTHING THAT I ABSOLUTELY DO NOT LIKE ABOUT THE SOFTWARE. HOWEVER THERE ARE ALWAYS THINGS THAT WOULD SUIT SOME OF US A LITTLE BETTER. WE ARE A SPECIALTY PHARMACY AND DISPENSE A HIGH VOLUME OF NARCOTICS. IT WOULD BE A TIME SAVER IF WINPHARM WAS ABLE TO SEAMLESSLY CHECK OUR STATES PDMP WHILE FILLING NARCOTICS.

Pros

The support staff is very responsive to requests. The entire team is friendly and professional. Thanks!