--- description: Review of Front Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Front | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Front](/software/44733/front) # Front Canonical: https://www.softwareadvice.co.uk/software/44733/front Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.uk/software/44733/front?page=2) > Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person and unlock visibility and insights across all of their customer operations. Additionally, it drives operational efficiency that prevents churn, improves retention and propels customer growth. > > Verdict: Rated **4.5/5** by 286 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 286 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Front - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starter: $25/per user/per month for minimum 2 users and maximum 10 users (billed annually) Professional: $65/per user/per month with a maximum 50 users (billed annually) Enterprise: $105/per user/per month for minimum 10 users (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, Finland, France, Germany, Greece, India, Ireland, Italy, Japan, Luxembourg, Mexico, Monaco, Netherlands and 11 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Appointment Scheduling - Archiving & Retention - Assignment Management - Audit Trail - Automated Routing - Autoresponders - Batch Communications - Brainstorming - Business Process Automation ## Integrations (94 total) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... and 79 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) - [CRM for Startups](https://www.softwareadvice.co.uk/directory/3235/startup/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.uk/directory/340/gaming-casino-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.co.uk/directory/345/mortgage-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1754 reviews) 5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3409 reviews) ## Reviews ### "Never bcc internally again" — 5.0/5 > **Arjun** | *26 December 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too. > > **Cons**: Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now. > > Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time. ----- ### "Great product with a few annoying things" — 5.0/5 > **David** | *9 August 2022* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use - actually integrates well and completely replaces all other email managers. Unlike Zendesk or similar products; emails you send from Front are actually sent from your email address, not a weird routing domain like yourcompany.zendesk.com > > **Cons**: When multiple emails come in on the same day with the same title (e.g., two customers respond to the same automated email they got), Front will nest them together as if they are one thread. This causes problems with the customer support team because sometimes they forget / don't know they need to scroll up to respond individually to each nested email. Pretty annoying and error prone > > Overall great product, really happy with the exception of the email nesting ----- ### "Best way to collaborate on emails\!" — 5.0/5 > **Mike** | *2 May 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I like the clean UI and the way we can work with multiple people and teams on emails. > > **Cons**: The integrated chat could be done much better. > > We're really happy with the switch from Gmail to Front. Love the customer support\! ----- ### "Front is the best Shared Inbox for collaborative customer support" — 5.0/5 > **Verified Reviewer** | *18 December 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool. > > **Cons**: The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team. > > Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication. ----- ### "Best email software ever" — 5.0/5 > **Marjolaine** | *12 March 2020* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations > > **Cons**: When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares. > > We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.uk/software/44733/front?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/44733/front) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data