Salesforce Sales Cloud
4.4
(18750 Reviews)
Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management,...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Our commitment
Independent research methodology
Software Advice’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How Software Advice verifies reviews
Software Advice carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How Software Advice ensures transparency
Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Software Advice is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Front
About Front
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes.
With Front, teams can centralize messages across channels, route them to the right person and unlock visibility and insights across all of their customer operations. Additionally, it drives operational efficiency that prevents churn, improves retention and propels customer growth.
Front pricing
Front does not have a free version but does offer a free trial. Front paid version starts at US$25.00/month.
Starting Price:
US$25.00/month
Free Version:
No
Free trial:
Yes
Alternatives to Front
LiveChat
4.6
(1705 Reviews)
LiveChat is an AI-first customer service platform designed to help businesses of all sizes connect with their customers...
Zendesk Suite
4.4
(4065 Reviews)
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,...
LiveAgent
4.7
(1747 Reviews)
LiveAgent is a cloud-based help Ddsk solution for eCommerce businesses at the small and midsize levels. The platform...
Freshdesk
4.5
(3395 Reviews)
Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every...
Tidio
4.7
(590 Reviews)
Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a...
HelpDesk
4.6
(170 Reviews)
HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services....
Superchat
4.8
(282 Reviews)
Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging...
Dynamics 365
4.4
(5800 Reviews)
Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
All Front Reviews Apply filters
Filter by:
Sort by:
285 reviews
Browse Front Reviews
285 of 285 reviews
All Front Reviews Apply filters
Filter by:
285 reviews
Sort by:
Translation Disclaimer
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
Arjun
Show more details
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Show more details
5.0
Reviewed on 26/12/2023
Never bcc internally again
Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time.
Pros
The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too.
Cons
Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now.
Response from Front
Thanks so much for taking time to provide feedback!
Replied 06/02/2024
Matt
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Show more details
4.0
Reviewed on 19/03/2025
Great to use, not so fun if you leave
Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do!
Pros
Front felt complete and allowed for me to access all channels in one inbox saving so much time
Cons
What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform
Mike
Show more details
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Show more details
5.0
Reviewed on 02/05/2019
Best way to collaborate on emails!
We're really happy with the switch from Gmail to Front. Love the customer support!
Pros
I like the clean UI and the way we can work with multiple people and teams on emails.
Cons
The integrated chat could be done much better.
Robert
Show more details
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Show more details
1.0
Reviewed on 06/08/2025
Horrible new UI that they've just changed to - oh and they've upped the price as a thank you.
It was good, after getting used to how they try to put everything behind a paywall. Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change.
Pros
They've changed the whole user interface and just increased the user interface.
people who don't use the app, making design decisions on what they think customers want.
It's unworkable at the moment
Cons
The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way.
Nuria
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Show more details
4.0
Reviewed on 23/11/2025
AI that giving help
Pros
The AI is very helpful for composing emails, allowing me to sound more professional, confident, or friendly. Assistance in this area is always welcome for me, they make my process so simple.
Cons
My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I wish we could snooze a calendar reminder.
Response from Front
Hi Nuria,
Thank you for the great review! We're happy the AI feature is helping you compose your emails with the tone you prefer.
I hear you on the need for easier zooming and calendar snooze.
Zooming: You can zoom the whole Front app interface using Cmd + (Mac) or Ctrl + (Windows). We also have an open request for better zoom controls in our Product Ideas Portal. Please visit https://community.front.com/ideas and vote on PRD-I-4195 (just search this code) to help prioritize the update!
Calendar Snooze: Please submit this request directly in the Product Ideas Portal by clicking "+Add a new idea."
Voting on these is the best way to get them developed. We appreciate your feedback! Let me know if you have any questions!
Replied 27/11/2025