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description: Review of SanCCS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: SanCCS | Reviews, Pricing & Demos - SoftwareAdvice GB
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# SanCCS

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> SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of experience, we have created a call center solution named SanCCS that enables businesses to add agents to different departments and efficiently route their calls for faster growth. SAN Software is known as the best Call Center Software Solution provider in the market today, if you are looking for an advanced and widely-accepted call center solution for your business, consider.

SanCCS provides Blended Dialer, Quality Module, Co-Browsing and Omni-Channel platforms like WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, video calling and Ticket Management Software.

Main Features : Multiple Dialing Modes, Dynamic Agent Pacing, Automated Call Distribution, API Integration, and Missed Call Auto Call Backs and may more.
> 
> Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 6 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SAN Softwares Pvt Ltd

## Commercial Context

- **Starting Price**: US$18.00
- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: India, Kenya, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, United Arab Emirates, United Kingdom

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring

## Integrations (6 total)

- Freshdesk
- HubSpot CRM
- Kapture CX
- LeadSquared
- Salesforce Platform
- Vtiger CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [RMM Software](https://www.softwareadvice.co.uk/directory/4344/remote-monitoring-and-management/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)
- [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (314 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Readymode](https://www.softwareadvice.co.uk/software/171343/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Amazing tool" — 5.0/5

> **Mrinal** | *18 April 2024* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: 1. Call management feature is very interesting which helped us to monitor and assess quality.
2. Integration is easy with our in house CRM, WhatsApp , Email and SMS.
> 
> **Cons**: Everything is good but still some feature in admin panel need to improve.
> 
> 1\. Good Support from the company during and after onboarding.
2. UX is good and it is user friendly.
3. Simple to implement.
4. MIS reporting is very useful for management.

-----

### "Value for Money Solution" — 5.0/5

> **Pankaj** | *17 April 2024* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: Features are good and support is excellent...and the Management listens to their clients n act on their requirements to the satisfactory level. The personal level support makes the user feel more confident
> 
> **Cons**: Missing out on some AI features which they can implement in their solution to get the lead in the market
> 
> Perfect solution at a nominal cost, it gives every flexibility to the user to mold the CCS according to their requirement. Not to forget in a nominal cost.

-----

### "Reliable, User-Friendly & Value for Money Solution" — 5.0/5

> **Piyance** | *12 November 2025* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: We’ve been using SanCCS for over a year, and the experience has been excellent. The software is simple to implement, user-friendly, and highly efficient for managing customer communication and internal operations.
> 
> **Cons**: A few improvements in the design and admin panel, along with adding some AI features, could make the experience even better.
> 
> San Softwares provides a value-for-money, reliable, and scalable solution backed by exceptional customer support. Highly recommended for businesses looking to streamline operations and deliver superior customer experiences.

-----

### "SanCCS Review: Excellent Functionality with UI Enhancement Opportunities" — 5.0/5

> **Priyanshu** | *7 October 2024* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10
> 
> **Pros**: At Happy Holidays, we appreciate SanCCS for its user-friendliness, seamless omnichannel integration, and effortless connection with our immigration CRM. This has improved our lead follow-up process and enabled smoother client interactions across various platforms, enhancing our service delivery. SanCCS has effectively streamlined our operations, becoming an essential tool for our team.
> 
> **Cons**: At Happy Holidays, we appreciate SanCCS's functionality but find its interface and color theme outdated. Improving the UI could enhance user experience and make navigation more intuitive for our team.

-----

### "SanCCS in Customer Experience" — 5.0/5

> **Sudhanshu** | *1 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: This software offers an exceptional solution for those seeking top-tier customer experiences and prompt attention to their business-related service or support needs. With its capabilities to facilitate both outgoing and incoming calls seamlessly, it ensures efficient communication. The tech team of SAN software is highly experienced and always ready to experiment new things. Recently they have integrated SANCCS with one of our ML and AI Partner to provide AI enabled customer experience with high accuracy.  I highly recommend this software to anyone seeking effective call management solutions for their day-to-day business operations.
> 
> **Cons**: Minor Enhancement in UI required but acceptable.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/443166/sanccs)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/sanccs-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/443166/sanccs> |
| en-GB | <https://www.softwareadvice.co.uk/software/443166/sanccs> |
| en-IE | <https://www.softwareadvice.ie/software/443166/sanccs> |
| en-NZ | <https://www.softwareadvice.co.nz/software/443166/sanccs> |

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