--- description: Review of Swap Commerce Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Swap Commerce | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [eCommerce Software](/directory/4340/ecommerce/software) > [Swap Commerce](/software/441005/swap-commerce) # Swap Commerce Canonical: https://www.softwareadvice.co.uk/software/441005/swap-commerce Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/441005/swap-commerce?page=2) > Swap provides a comprehensive platform to streamline and simplify the operations Shopify ecommerce brands looking to scale. Swap offers an array of services spanning shipping, tracking, insurance, returns processing, and eco-conscious recycling solutions. By combining these services into a singular platform, Swap eliminates the need for multiple logins and redundant systems. This not only economizes time and effort but also enhances operational efficacy, empowering businesses to concentrate on growth. Swap is your global partner for all things cross-border. From unlocking new markets through DDP shipping, automated tax remittance, and express customs clearance, Swap can address pain points across the operational journey and provide actionable insights to improve business performance. > > Verdict: Rated **5.0/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 14 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Swap Commerce ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Ireland, United Kingdom, United States ## Features - 3PL Management - API - Accounting - Activity Dashboard - Activity Tracking - Air Shipping - Alerts/Notifications - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Claims Management - Container Shipping - Customer Portal - Customisable Templates - Delivery Tracking - Discount Management - Email Templates - For eCommerce - Freight Shipping - Ground Shipping ## Integrations (10 total) - Brightpearl - Census - Descartes Peoplevox - Gorgias - Klaviyo - ShipHero - Shopify - Shopify Plus - Stripe - Stripe Billing ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [eCommerce Software](https://www.softwareadvice.co.uk/directory/4340/ecommerce/software) ## Related Categories - [eCommerce Software](https://www.softwareadvice.co.uk/directory/4340/ecommerce/software) - [Returns Management Software (RMS)](https://www.softwareadvice.co.uk/directory/4609/returns-management/software) - [Logistics Software](https://www.softwareadvice.co.uk/directory/406/logistics/software) - [Shipment Tracking Software](https://www.softwareadvice.co.uk/directory/4700/shipment-tracking/software) - [Shipping Software](https://www.softwareadvice.co.uk/directory/531/shipping/software) ## Alternatives 1. [AfterShip](https://www.softwareadvice.co.uk/software/270878/aftership) — 4.9/5 (466 reviews) 2. [ReturnGO](https://www.softwareadvice.co.uk/software/443351/returngo) — 5.0/5 (29 reviews) 3. [Troquecommerce](https://www.softwareadvice.co.uk/software/441782/troquecommerce) — 4.7/5 (11 reviews) 4. [Narvar](https://www.softwareadvice.co.uk/software/314434/narvar) — 4.7/5 (58 reviews) 5. [ShippyPro](https://www.softwareadvice.co.uk/software/168511/shippypro) — 4.7/5 (152 reviews) ## Reviews ### "Excellent customer service and technical support" — 5.0/5 > **Verified Reviewer** | *7 March 2024* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Every single time I needed help the team went above and beyond to provide the best service. Happy to jump on calls to clarify anything and the team is always thinking from our customer perspective to make their experience easier with returns. > > **Cons**: I have not experienced something I did not like about swap ----- ### "Five stars for Swap" — 5.0/5 > **Sophie** | *25 April 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Swap has simplified our global sales offering and returns so much. Their services are easy to set up, easy to use (for both staff and customers) and their customer service is fantastic. > > **Cons**: We've had some trouble getting Track to work alongside one of our carriers, but I don't think this is due to an issue with Swap's systems. > > We've had a great experience with Swap so far. Everything has been easy to integrate and set up and we've gained valuable insights into our customers' shopping and returns behaviour through their analytics and reporting capabilities. ----- ### "A versatile online platform for processing returns" — 5.0/5 > **Mat** | *28 April 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: A very versatile and configurable online platform for processing returns. > > **Cons**: As usual when configuring a new platform we had issues but the technical team came to the rescue. Pulling information from the API works really well and feeds into our downstream processes and reporting using Azure ADF - the website documentation was useful in setting this up. I needed to build a process to capture the date the return status changed (i.e. pre-transit, in-transit) on a daily basis for our reporting and it was worth knowing to generally use the order number in the product section of the JSON for reporting purposes but these were minor things. > > Overall very good, regular catch ups, I did have to ask for a lot of help to get us started but we got there and the technical support person was very knowledgeable. ----- ### "Always 10/10" — 5.0/5 > **Nicole** | *17 April 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The options are endless, as a platform there are so many ways to use SWAP for your business. We use SWAP for returns,exchanges and also our ReWear platform which is where our customers send in 2nd hand items for us to resell and they are awarded points on site. > > **Cons**: There isn't anything that we can complain about with SWAP. > > Since partnering with them in May 2023, our experience has been nothing short of excellent. Their team has consistently gone above and beyond to support us, making every stage of our returns process more efficient and hassle-free. They are always readily available to offer guidance whenever we need assistance with the portal, and their responsiveness and expertise are truly appreciated. Overall, the platform and service they provide are outstanding — a seamless, reliable solution that has become an integral part of our operations. ----- ### "Great platform, better team" — 5.0/5 > **Trojan** | *29 April 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The team\! Everyone I've talked to at Swap has been incredibly helpful and insightful. They're always happy to hop on a call to resolve issues, always keeping you up to date with updates and changes. Being a UK based company you almost always get a reply same day with solutions to any issues. > > **Cons**: Some of the return settings are not as in-depth as competitors. However they're happy to help with providing workarounds where necessary. This is a very tiny issue and I don't think I can think of any examples that haven't been resolved. > > It was easy, onboarding and set-up was super smooth. They assisted with UAT, help with integrations and got us live really quickly. Since then it's required very little maintenance, only adding things as it updates. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/441005/swap-commerce?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/441005/swap-commerce) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data