---
description: Review of iPlum Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: iPlum | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [VoIP Phone Systems](/directory/1714/business-phone-service/software) > [iPlum](/software/439842/iplum)

# iPlum

Canonical: https://www.softwareadvice.co.uk/software/439842/iplum

> iPlum is a business communication software that provides a separate phone line with secure messaging, calling, voicemail, phone tree and call routing features. iPlum is a mobile VoIP application that helps businesses receive and manage calls using the internet or phone’s voice network. It enables organizations to respond to customer queries via text or voice calls during business hours and redirect them to voicemail during non-business hours.

iPlum includes a centralized dashboard, which allows administrators to add, remove and manage new users/profiles and handle permissions to provide role-based access to resources. It offers a host of features such as HIPAA and HITECH compliance, number porting, fax management, call transfer, automated text messages and more. Additionally, teams can record and store incoming and outgoing calls for future reference.

iPlum supports integrations with various third-party applications via REST APIs. It is available on monthly and annual subscriptions and support provided via email, FAQs, and other online measures.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: iPlum
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$8.99
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: iPlum offers the following plans - 
U.S.
Unlimited Call, Text - $7.99 /user (paid annually) or $11.99 /user (paid monthly)
Measured Plan - $4.17 /user (2,000 credits, paid annually) or $4.99 /user (200 credits, paid monthly)

Canada
Unlimited Call, Text - $11.99 /user (paid annually) or $14.99 /user (paid monthly)
Measured Plan - $4.99 /user (2,000 credits, paid annually) or $5.99 /user (200 credits, paid monthly)

Toll-free
Unlimited Call, Text - $14.99 /user (paid annually) or $19.99 /user (paid monthly)
Measured Plan - $9.99 /user (400 credits, paid monthly) or $4.99 /user (number only, paid monthly)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Centre
- CRM
- Call Center Integration
- Call Centre Management
- Call Conferencing
- Call Disposition

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)

## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Call Tracking Software](https://www.softwareadvice.co.uk/directory/3509/call-tracking/software)
- [Predictive Dialer Software](https://www.softwareadvice.co.uk/directory/1758/predictive-dialer/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)

## Alternatives

1. [VoIP.ms](https://www.softwareadvice.co.uk/software/185743/voipms) — 4.8/5 (697 reviews)
2. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)
3. [Microsoft Teams](https://www.softwareadvice.co.uk/software/397766/microsoft-teams) — 4.5/5 (10940 reviews)
4. [Wildix](https://www.softwareadvice.co.uk/software/208756/wildix) — 4.7/5 (209 reviews)
5. [Zoom Workplace](https://www.softwareadvice.co.uk/software/101384/zoom) — 4.6/5 (14526 reviews)

## Reviews

### "Great HIPAA-Compliant Option for Small Practices" — 5.0/5

> **Rebecca** | *26 August 2022* | Mental Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I appreciate iPlum taking HIPAA-compliance and BAA's seriously. I was able to meet my need for a business number and secure text options without having a carry a second cell phone with me. It is a simple app. I was not looking for something complex and did not want to pay a lot of money. iPlum was the best option for me.
> 
> **Cons**: I wish I could have fax capability with this service. I also wish I could port an existing number from a competitor (FreedomVoice) because that company will not execute a BAA and I do not want to lose a number I have had for almost 20 years.

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### "HIPAA-compliant calling & texting for clinical research" — 5.0/5

> **Nidhi** | *17 June 2024* | Research | Recommendation rating: 10.0/10
> 
> **Pros**: For several months, we have been using iPlum at our clinical research group to easily call and text patients. Before we heard about iPlum, it was hard to reach our patients. We couldn’t text them on our phones because of HIPAA compliance requirements. Once we started using iPlum, we could conveniently communicate with them while keeping their privacy too. The patients have been able to respond quickly as well, which speeds up our work.
> 
> **Cons**: I wish I could add multiple iPlum numbers on one phone. That would be pretty helpful.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/439842/iplum)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/voip/iplum-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/439842/iplum> |
| en-GB | <https://www.softwareadvice.co.uk/software/439842/iplum> |
| en-IE | <https://www.softwareadvice.ie/software/439842/iplum> |
| en-NZ | <https://www.softwareadvice.co.nz/software/439842/iplum> |

-----

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