--- description: Review of Social News Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Social News Desk | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Social Media Management Tools](/directory/1666/social-media/software) > [Social News Desk](/software/437229/social-news-desk) # Social News Desk Canonical: https://www.softwareadvice.co.uk/software/437229/social-news-desk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/437229/social-news-desk?page=2) > Social News Desk is social media management software specifically designed to support America's most critical communicators, including news companies, city agencies, municipalities, schools, healthcare and more. With its user-friendly interface and features, the software enables organizations to efficiently share critical communications across their social media accounts. From automated publishing and scheduling calendars to consolidated reporting and analytics, Social News Desk provides essential tools for effective social media management. \*\*Make Social Media Management Effortless\*\* Social News Desk users: • Publish, monitor and engage meaningfully on all the social platforms their community relies on, even without advanced tech or design skills. •Respond to sudden trends rapidly, sharing information effectively across social and acting on insights in real time. •Reach human support fast if there is ever a question related to the software. •Easily manage complex, multi-user teams in one place and keep control over the entire social workflow. \*\*About our Features\*\* Publish Like A Pro Write once and publish anywhere. Whether you’re managing one brand across many networks, or multiple brands at once, our publishing tools save time and effort. “Using Social News Desk saves me a ton of time\! It used to take at least 15 minutes to try to get something posted on all our different accounts. But now, it takes maybe two and a half minutes.” Megan Freeman Communications Specialist City of Ballwin, MO Listen and Respond React quickly when new trends appear in your community. Engage easily with comments, mentions, and messages through a unified inbox. Monitor keywords and trending topics so you’re ready to respond instantly. “​​Using Social News Desk in place of Meta is very time-saving for me, because I don’t have to log in or switch profiles from Parks and Rec, to the city, to the Police Department - it’s all in one place. I can just click which accounts I want to post to, so I don’t have to toggle back and forth.” Megan Freeman Communications Specialist City of Ballwin, MO Take Control Secure and control thousands of social media accounts from one place. Give specific access without sharing passwords. “By making the switch to Social News Desk, each staff person now has their own login and administrators can determine how much access is required based on need. By being able to lock in a multi-year contract, we've been able to shield taxpayers from absorbent inflationary costs.” Chris Shadrock City of Boerne, Texas Share Important Insights Measure your social media success with a comprehensive suite of real time reporting tools that help you understand what’s working well – and where your strategy needs tweaking. Share your insights with all stakeholders to better engage on social. “We started taking advantage of the Newsin.Bio feature for @bendbulletin. We like to track our analytics, such as how many people are clicking on the link in our bio to access our website.” Janay Wright Audience Engagement and Features Reporter, The Bend Bulletin Always-On Dependability Rely on software tested under the toughest conditions with 99.999% uptime for over a decade. Get help quickly when you need it from “real humans” – any hour of the day or night. See your ideas for upgrades implemented by Social News Desk’s eager developers so your workflow gets even easier. “Social News Desk understands digital newsrooms and social media for journalists. The team is great about responding to our support requests.” Ian Hill Chief Marketing Officer TEGNA \*\*About Us\*\* Since 2010, SND has proudly supported America’s largest news companies, cities, government agencies, schools, and businesses who require powerful, always-on social media tools. > > Verdict: Rated **4.4/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 9 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Social News Desk ## Commercial Context - **Starting Price**: US$299.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audience Targeting - Automated Publishing - Automated Scheduling - Benchmarking - Boolean Search - Brand Tracking - Calendar Management - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Charting - Click Tracking ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Social Media Management Tools](https://www.softwareadvice.co.uk/directory/1666/social-media/software) ## Related Categories - [Social Media Management Tools](https://www.softwareadvice.co.uk/directory/1666/social-media/software) - [Social Media Marketing Tools](https://www.softwareadvice.co.uk/directory/3905/social-media-marketing/software) - [Social Media Analytics Tools](https://www.softwareadvice.co.uk/directory/3525/social-media-analytics-tools/software) - [Social Media Monitoring Software](https://www.softwareadvice.co.uk/directory/4221/social-media-monitoring/software) ## Alternatives 1. [Vista Social](https://www.softwareadvice.co.uk/software/334099/vista-social) — 4.9/5 (890 reviews) 2. [Publer](https://www.softwareadvice.co.uk/software/70129/publer) — 4.8/5 (905 reviews) 3. [Instagram](https://www.softwareadvice.co.uk/software/115029/instagram) — 4.7/5 (5147 reviews) 4. [Hootsuite](https://www.softwareadvice.co.uk/software/137620/hootsuite) — 4.4/5 (3795 reviews) 5. [Zoho Social](https://www.softwareadvice.co.uk/software/392457/zoho-social) — 4.7/5 (3397 reviews) ## Reviews ### "SND contributes to effective social media campaigns" — 5.0/5 > **Greg** | *8 February 2024* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: SND is easy to use and incorporates all social platforms across all my properties, making one-time simultaneous posting a breeze. It also features all the metadata options I need to create an effective post. The main reason why I enjoy using SND is because the support staff is very responsive and thorough. > > **Cons**: As with any program, there are sometimes bugs that hinder tasks. Over the years, however, I have not experienced a widespread, long-term outage. ----- ### "Social Media Success in Education" — 5.0/5 > **Andrea** | *16 February 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Social News Desk provides a "one stop shop" for all your social media accounts and platforms. As a social media management tool, you can quickly post, add photos and video. > > **Cons**: Social News Desk has been so responsive to the user community that of course we want more. I would love to be able to post directly to the Nextdoor platform. I love that I can monitor the chatter on Nextdoor, but it would be helpful to post, as well. I also wished that I could tag partners and collaborators on LinkedIn, but I am positive it is coming in the near future. > > I started using SND when I worked in government for a Township. When I moved over to my current position in Education, I knew I needed to continue using the product. It is the most user friendly of all the social media management tools, and I have used many. It is convenient, efficient, and helps to improve engagement. As a county-wide ISD, we need to connect with parents. Knowing when to post what critical. SND has allowed us to work smarter, not harder. ----- ### "Constant technical difficulties" — 1.0/5 > **Adria** | *17 March 2026* | Media Production | Recommendation rating: 0.0/10 > > **Pros**: When the autopilot feature on SND works, it's great. But it isn't always guaranteed to work. However, when it does work it makes regular posting to social media accounts a lot easier and faster, especially on weekends when off the clock. > > **Cons**: The worst part about Social News Desk has been the constant technical difficulties. There is always something wrong, whether it's autopilot posting not working, accounts randomly being disconnected, incorrect post appearance, etc. At first SND Support was great, but lately they have been terrible. They give extremely vague directions for fixing an issue without an explanation of why the issue may have occurred. And it's usually the same "solution": reconnect your social accounts. But without knowing why all these issues are happening, we have no way of preventing them from happening. There is also very limited personalization when scheduling autopilot posts; you pretty much have to go into Instagram itself to do anything such as tagging pages, collaborating posts with pages, etc. The reporting feature is also AWFUL. The data is often inaccurate, listing things like 0 impressions but 5 likes, which doesn't make sense. And the reporting is not nearly as in-depth as other softwares such as Meta Business Suite. > > Overall, SND has been a huge stress for myself and the rest of the social media team at our company. We have something go wrong with SND at least once a week, and it often takes several hours for support to get back to us, and once they do, they give us very vague, half-effort "solutions." When completing things such as social media audits, the data I retrieve from SND is highly inaccurate which makes the audit invalid. SND has been about 80% stressful and 20% useful. ----- ### "SND automation really works" — 5.0/5 > **Scott** | *8 February 2024* | Newspapers | Recommendation rating: 9.0/10 > > **Pros**: We use SND's AutoPilot feature across our many social accounts. This customizable feature lets our journalists focus on gathering the news. > > **Cons**: I wish the permission settings were more customizable by top-end users so we could select which features various users can access. > > Like the social world in which we live, SND continues to evolve with new products and services. ----- ### "Easy to use, saves me labor" — 4.0/5 > **Ray** | *16 February 2024* | Newspapers | Recommendation rating: 7.0/10 > > **Pros**: The auto posting is the most valuable asset Social News Desk provides for me. > > **Cons**: Not really a con, but I want Social News to look into connecting to Next Door, which my community uses a lot. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/437229/social-news-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/437229/social-news-desk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data