--- description: Review of Shelf Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Shelf | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Shelf](/software/435224/shelf) # Shelf Canonical: https://www.softwareadvice.co.uk/software/435224/shelf Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/435224/shelf?page=2) > Shelf is the AI Data Layer for trusted enterprise AI and better answers for people. Shelf translates fragmented enterprise knowledge, documents, and files - together with the business context and logic that give them meaning - into a reusable AI data model. By embedding company-specific terminology, relationships, policies, and operating rules, Shelf gives AI agents the context to reason accurately and act with confidence. Enterprise governance and continuous quality assurance keep knowledge current, consistent, and accessible to the right people and agents. Built for reuse across AI applications, Shelf provides a shared foundation for knowledge management, search, agent assistance, and self-service - helping enterprises improve answer reliability, build trust, and scale AI with greater control. > > Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 106 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shelf - **Location**: Stamford, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Custom enterprise pricing - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Bulgarian, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Austria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agentic Task Execution - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audio File Management - Audit Trail - Autonomous Task Execution - CRM - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Content Publishing Options ## Integrations (24 total) - Agentforce - Box - ChatGPT - ChatGPT - Claude - ClickHelp - Confluence - Contentful - Dropbox - File Requests for Google Drive - Five9 - Genesys Cloud CX - Google Drive - Guru - Helpjuice ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Related Categories - [AI Agents for Customer Support](https://www.softwareadvice.co.uk/directory/5207/ai-agents-for-customer-support/software) - [Content Management Systems](https://www.softwareadvice.co.uk/directory/4543/cms/software) - [Knowledge Base Software](https://www.softwareadvice.co.uk/directory/3898/knowledge-base/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software) ## Alternatives 1. [Microsoft SharePoint](https://www.softwareadvice.co.uk/software/397825/microsoft-sharepoint) — 4.4/5 (5470 reviews) 2. [Confluence](https://www.softwareadvice.co.uk/software/430492/confluence) — 4.5/5 (3720 reviews) 3. [Notion](https://www.softwareadvice.co.uk/software/123247/notion-remote-work) — 4.7/5 (2835 reviews) 4. [Connecteam](https://www.softwareadvice.co.uk/software/109560/connecteam) — 4.6/5 (5318 reviews) 5. [Guru](https://www.softwareadvice.co.uk/software/103160/guru) — 4.8/5 (640 reviews) ## Reviews ### "Shelf helps our marketing team be more collaborative and efficient" — 5.0/5 > **Marc** | *16 October 2017* | Recommendation rating: 10.0/10 > > **Pros**: - Shelf is great for project research and managing advertising versions and sales collateral for our marketing team - Easy to organize various iterations and revisions with custom and company tags, badges, groups, organization library, folders, etc - A powerful search tool that keeps what the team needs within reach. We can search inside documents \& images and filter by version, date, users, content type and even different locations - Shelf has been an Evernote replacement for our team. It's a much easier and intuitive way for marketing and product teams to collaborate on content research. > > **Cons**: Cons; would like to see an integration for Slack. Our team uses Slack and it would be helpful to be able to pull in our attachments and links into Shelf so we have a more comprehensive experience. ----- ### "Shelf Helps your Business" — 5.0/5 > **Angelika** | *4 June 2025* | Design | Recommendation rating: 10.0/10 > > **Pros**: It helps you get the information and knowledge you need. with the information and knowledge it allows you to handle customer inquiries. > > **Cons**: nothing. shelf has been amazing for my customer service workers. it has helped them with their calls and handle customers accordingly. > > my experience has been amazing with shelf. my customer service associates use it to help them with phone calls. ----- ### "Cloud Based Knowledge Management System" — 3.0/5 > **Don** | *18 February 2019* | Research | Recommendation rating: 6.0/10 > > **Pros**: The search features , quick customer care responses and online tutorials. > > **Cons**: The speed and the sense that they were learning the functionalities of the product on the job. > > We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps. ----- ### "Great experience, friendly, knowledgeable, no sales pressure which was AWESOME and APPRECIATED\!" — 4.0/5 > **John** | *19 January 2018* | Recommendation rating: 8.0/10 > > **Pros**: We like the ease of sharing files and different resources across our membership. The ease of adding both internal content via OneDrive and external content with their Web Clipper is not found on any other product. Having the ability to customize user groups with specific roles in their group is a great feature. Allows us to promote people to roles in a group but not on the overall platform. The ability to make certain things public and certain things private allows for easy sharing and linking from website and social media. The search feature is the most impressive feature, allowing users to search from a wide variety of content across the entire platform. Don't forget about the ability for authors to get emails alerting for new comments to easily respond and address certain questions. > > **Cons**: The lack of a built in CRM tool and/or linking via api keeps the product from certain users but is the best CMS on the market. > > Easy CMS for users with NO TECH experience. Deepens our value to our members by providing not just our content but valued content from external sources in 1 easy to find, easy to search, and easy to share online platform. ----- ### "User Friendly with Great Features and Functionality\!" — 5.0/5 > **April** | *14 November 2017* | Music > > **Pros**: The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze. I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team\! There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch\! ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/435224/shelf?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/435224/shelf) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data