---
description: Review of Zoom Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zoom Contact Center | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/1718/call-recording/software) > [Zoom Contact Center](/software/434612/zoom-contact-center)

# Zoom Contact Center

Canonical: https://www.softwareadvice.co.uk/software/434612/zoom-contact-center

> Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom. Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoom Video Communications
- **Founded**: 2011

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Chatbot
- IVR
- Multi-Channel Communication

## Category

- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)

## Related Categories

- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software)
- [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software)
- [Contact Center Quality Assurance Software](https://www.softwareadvice.co.uk/directory/4478/quality-assurance/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [CallHippo](https://www.softwareadvice.co.uk/software/80310/callhippo) — 4.4/5 (675 reviews)
4. [RingEX](https://www.softwareadvice.co.uk/software/173497/officeuk) — 4.2/5 (1200 reviews)
5. [JustCall](https://www.softwareadvice.co.uk/software/75453/justcall) — 4.1/5 (223 reviews)

## Reviews

### "Perfect Solution for Customer Centric Businesses" — 5.0/5

> **Humashankar** | *19 July 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Its ability to provide a seamless and integrated customer experience across multiple channels, mainly its interface and easy setup
> 
> **Cons**: Some features require more time to master
> 
> Overall my view has been overwhelmingly positive

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/434612/zoom-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/zoom-contact-center-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/434612/zoom-contact-center> |
| en-GB | <https://www.softwareadvice.co.uk/software/434612/zoom-contact-center> |
| en-IE | <https://www.softwareadvice.ie/software/434612/zoom-contact-center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/434612/zoom-contact-center> |

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