Zoho SalesIQ

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Zoho SalesIQ

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time. SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.
Zoho SalesIQ Software - Zoho SalesIQ live chat
Zoho SalesIQ Software - Zoho SalesIQ visitor tracking
Zoho SalesIQ Software - Zoho SalesIQ switching between messaging applications
Zoho SalesIQ Software - Zoho SalesIQ pre-defined responses
Zoho SalesIQ Software - Zoho SalesIQ configurable bots
Zoho SalesIQ video
Zoho SalesIQ Software - Zoho SalesIQ live chat - thumbnail
Zoho SalesIQ Software - Zoho SalesIQ visitor tracking - thumbnail
Zoho SalesIQ Software - Zoho SalesIQ switching between messaging applications - thumbnail
Zoho SalesIQ Software - Zoho SalesIQ pre-defined responses - thumbnail
Zoho SalesIQ Software - Zoho SalesIQ configurable bots - thumbnail

Zoho SalesIQ pricing

Zoho SalesIQ has a free version and offers a free trial. Zoho SalesIQ paid version starts at US$10.00/month.

Starting Price:
US$10.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Zoho SalesIQ

Zoho SalesIQ Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.3
Ease of Use
4.4
Customer Support
4.1
5 reviews of 94 View all reviews
Sean
Sean
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/02/2018

this is NOT just a chat program

you close deals.

Pros

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

Cons

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Mahbub
Mahbub
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 01/02/2019

Zoho SalesIQ is essential for online customer service

Excellent performance with vey minimum or no issues at all.

Pros

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Cons

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

Karishma
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
3

3
Reviewed on 18/01/2023

Helps in managing live chat, but wish we could have more automation

Pros

It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.

Cons

The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.

Neha
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 19/04/2018

Best tool for website visitor tracking and live chat

Pros

It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

Cons

In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.

Adam
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

4
Reviewed on 03/04/2019

As part of Zoho 'ONE' - very good value & functionality

Good, filled a need but products like FB messenger have taken their place (for us at least)

Pros

Easy to use, chat works well, clients & users seem to like it

Cons

Would be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel.

Related categories