--- description: Review of Diabolocom Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Diabolocom | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [VoIP Phone Systems](/directory/1714/business-phone-service/software) > [Diabolocom](/software/434339/diabolocom) # Diabolocom Canonical: https://www.softwareadvice.co.uk/software/434339/diabolocom Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/434339/diabolocom?page=2) > Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunications, insurance, banking, and market research industries. The software has key features like IVR for interactive voice response, ACD for automatic call distribution, web call back, and contact center functionalities. The IVR feature provides call routing and self-service options for callers. The ACD feature distributes incoming calls to available agents. The web call-back feature allows customers to request a callback from the call center. The contact center software handles inbound and outbound calls, call monitoring, and reporting. > > Verdict: Rated **4.9/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 9 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Diabolocom - **Founded**: 2005 ## Commercial Context - **Starting Price**: €30.00 - **Pricing model**: Flat Rate - **Pricing Details**: Pay-per-seat and pay-per-use models available. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English, French, German, Italian, Portuguese, Russian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing ## Integrations (17 total) - Dynamics 365 - Dynamics 365 Sales - Freshcaller - Freshdesk - HubSpot CRM - HubSpot Content Hub - HubSpot Service Hub - Microsoft Teams - Oracle PeopleSoft - Salesforce Marketing Cloud - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - ServiceNow (Reseller) - Zendesk Explore ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software) ## Related Categories - [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software) - [Predictive Dialer Software](https://www.softwareadvice.co.uk/directory/1758/predictive-dialer/software) - [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software) - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) ## Alternatives 1. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) 2. [CXone Mpower](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 3. [JustCall](https://www.softwareadvice.co.uk/software/75453/justcall) — 4.1/5 (223 reviews) 4. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 5. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "DIABOLOCOM knows all about Customer Happiness" — 5.0/5 > **Daniela** | *3 December 2020* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Pros**: If we need help, the project managers are avail everytime. > > **Cons**: techsupport is not 24/7 in german but english ----- ### "Solución integral pensando en los usarios" — 5.0/5 > **Javier** | *10 April 2023* | Program Development | Recommendation rating: 10.0/10 > > **Pros**: Lo mejor con diferencia es la inmediatez en todas las modificaciones que se realicen en el portal de ADM. Desde un cambio de rol de usuario, a una modificación en la IVR, todo es inmediato. Desde el punto de vista de un supervisor da una flexibilidad que otras herramientas no dan.Sin olvidar la integración con nuestro CRM, que hace que todo quede registrado, podamos mostrar info del cliente directamente y todas las ventajas que te da tener todo integrado. > > **Cons**: Por poner algún pero, la posibilidad de realizar informes de producción a medida desde el mismo portal. Y también mejoraría el acceso a los datos, actualmente hay que descargarlos para analizarlos. > > Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución perfecta, a un coste relativo. ----- ### "Herramienta de calidad que aporta valor a la empresa" — 5.0/5 > **Lara** | *12 May 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Implicación en tus objetivos y facilidad de uso > > **Cons**: De momento cubre las expectativas de mi empresa > > Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una mayor rapidez en la puesta en marcha del contact center ----- ### "Herramienta muy completa" — 5.0/5 > **Tamara** | *24 March 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Es muy intuitivo. Se puede deslocalizar las llamadas con la herramienta. > > **Cons**: Auditoría de llamadas on line, quizás es un poco incómodo tener que hacerlo con un teléfono adicional > > Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes ----- ### "TOP Service\!" — 5.0/5 > **Mathias** | *12 January 2023* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: Sehr gute Benutzeroberfläche; verständliche Anwendung (Admin); hohe Stabilität und Zuverlässigkeit > > **Cons**: Fehlende Dokumentation; Unterschiedliche Bezeichnungen; unvollständiges Reporting ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/434339/diabolocom?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/434339/diabolocom) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data