---
description: Review of CommPeak Cloud PBX Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CommPeak Cloud PBX | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [CommPeak Cloud PBX](/software/432429/commpeak-cloud-pbx)

# CommPeak Cloud PBX

Canonical: https://www.softwareadvice.co.uk/software/432429/commpeak-cloud-pbx

> CommPeak’s Cloud PBX provides a flexible, cloud-based phone system for businesses managing high call volumes. Remote, hybrid, and office-based teams can all work within one system, giving managers control over call quality, routing, and performance. The solution connects and works alongside 100s of CRMs and other business systems, integrating voice and messaging into existing setups to support established workflows.With real-time monitoring and global connectivity, Cloud PBX delivers dependable performance and professional audio on every call.

Why Choose Cloud PBX
Cloud PBX gives organizations the freedom to shape their phone systems around how they operate. Instead of relying on fixed setups or rigid call flows, businesses can configure routing, roles, and access rules to support their existing workflows. Managers decide how groups are organized, who handles specific calls, and how routing adjusts based on skills or schedules. This flexibility ensures communication follows the logic of the business, not the limits of the system.

Integration is another advantage. Cloud PBX connects directly with CRMs and other business platforms companies already use so agents can make calls, update records, and log interactions in the same environment. The connection between calling and customer data simplifies daily tasks and supports a faster, more streamlined workflow.
Cloud PBX connects hybrid, remote, and office-based setups through one network. Global PoPs reduce latency to improve call quality, and new users or sites can be added quickly when operations expand. This flexibility supports global connectivity and steady communication across all locations.
Managers also gain complete visibility into call activity. Dashboards, reports, and real-time alerts make it possible to monitor live performance, identify potential issues, and adjust operations to prevent disruptions. From daily oversight to long-term analytics, Cloud PBX provides the insight needed to uphold service standards and agent productivity.

Best For
\* Contact centers managing inbound and outbound calling
\* Customer support and service teams with distributed agents
\* Sales teams using CRM-integrated calling
\* Businesses with hybrid or remote work setups
\* Companies requiring global routing and regional connectivity

Key Features
\* Call Management \& Routing: Control how inbound and outbound calls are routed
\* Click-2-Call Integration: Adds dialing to your CRM
\* Omnichannel Engagement: Engage customers via SMS or WhatsApp during or after a call
\* Random \& Local Caller IDs: Display local or rotating numbers to appear more local
\* Call Blending: Agents handle both inbound and outbound calls in the same shift
\* Inbound IVR: Use automated voice menus to route callers to the right agent or desk
\* Call Routing \& Simulators: Set smart routing logic and safely test before deployment
\* User \& Agent Time Management: Control system access and monitor agent activity
\* Real-Time Dashboards: Live visibility into agent and queue performance
\* Real-Time Critical Alerts: Alert managers of critical issues before they escalate
\* Listen, Whisper, \& Barge: Monitor live calls to coach agents or step in when needed
\* Agents Performance Report: Delivers performance insights to measure productivity and support needs
\* AI Call Analysis: Provides searchable transcripts with call summaries and sentiment cues, helping managers identify issues, trends, and coaching opportunities.
\* Call Center Regions: Assign agents to the best server in their region for lower latency
\* Agent \& Network Stats: Track real-time connection quality and agent network performance
\* Built-in Softphone: Make and manage calls directly from your browser, with access to contacts, call logs, and real-time stats.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: CommPeak
- **Location**: Hong Kong, Hong Kong
- **Founded**: 2012

## Commercial Context

- **Starting Price**: US$75.00
- **Pricing model**: Other (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Call Whispering

## Integrations (33 total)

- Altvia
- Antelope Systems
- Archer
- Booster
- Chamaileon
- Dynamics 365
- Dynamics 365 Customer Service
- Dynamics 365 Sales
- Easy Tech
- Easysoft
- EspoCRM
- HubSpot CRM
- Laravel ecommerce
- Monolith
- Optimove

... and 18 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Sales Engagement Platform Software](https://www.softwareadvice.co.uk/directory/4071/sales-engagement/software)
- [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software)
- [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software)

## Alternatives

1. [Kixie PowerCall](https://www.softwareadvice.co.uk/software/28441/kixie-powercall) — 4.6/5 (293 reviews)
2. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews)
3. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [3CX](https://www.softwareadvice.co.uk/software/4936/3cx-phone-system) — 4.4/5 (465 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/432429/commpeak-cloud-pbx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/commpeak-cloud-pbx-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/432429/commpeak-cloud-pbx> |
| en-GB | <https://www.softwareadvice.co.uk/software/432429/commpeak-cloud-pbx> |
| en-IE | <https://www.softwareadvice.ie/software/432429/commpeak-cloud-pbx> |
| en-NZ | <https://www.softwareadvice.co.nz/software/432429/commpeak-cloud-pbx> |

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Remote, hybrid, and office-based teams can all work within one system, giving managers control over call quality, routing, and performance. The solution connects and works alongside 100s of CRMs and other business systems, integrating voice and messaging into existing setups to support established workflows.With real-time monitoring and global connectivity, Cloud PBX delivers dependable performance and professional audio on every call.\n\nWhy Choose Cloud PBX\nCloud PBX gives organizations the freedom to shape their phone systems around how they operate. Instead of relying on fixed setups or rigid call flows, businesses can configure routing, roles, and access rules to support their existing workflows. Managers decide how groups are organized, who handles specific calls, and how routing adjusts based on skills or schedules. This flexibility ensures communication follows the logic of the business, not the limits of the system.\n\nIntegration is another advantage. 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