Jira

Pros

It's probably the most popular PM application in the tech space, especially in enterprise or if you manage large teams for agile practices

Cons

Administration can get complex at times, mainly if you are not dedicated or focused on being a scrum master or PM

Pros

Jira (Service Desk Management) is incredibly durable and customisable. The system can be designed around internal processes and workflows in order to produce a platform bespoke to requirements. It also integrates very well with a large range of other platforms and services.

Cons

Some of the build and design can be tricky and on occasion due to confusing navigation of the administrative menus and options, especially if your HR function lacks a technical resource or support from IT function.

Alternatives Considered

Reasons for Switching to Jira

Pros

Jira? Yeah, it’s got its perks. It’s a tool that doesn’t just let you keep tabs on a job; it lets you really see it—track each issue, each lead, like it’s right in front of you. The workflows? They’re flexible, like good disguises. You can twist them to fit any shape. Agile boards help keep things under control—like a good stakeout, you get your sprints, your backlogs, keep everyone moving in the right direction.

And then there's the integrations… fits with just about anything, like it was built to blend in. Reports and analytics? Those are the real truth-tellers. They don’t lie. They show you who’s keeping up, who’s falling behind. And the automations—well, those let you set things on autopilot. I like that. In my line of work, anything that does some of the heavy lifting for you… it’s a welcome tool.

Yeah, Jira’s a good partner, long as you don’t forget who’s in control.

Cons

Jira’s got its ups and downs. It’s a tool that tries to do a little bit of everything, but sometimes that means you’re dealing with too much noise and not enough signal. It can feel bloated, like it’s trying to be the hero of every job, when really, it just needs to get the basics right. Customizing anything? That can take you down a rabbit hole. You end up sifting through layers, settings buried under more settings, just to get it working how you need.

Performance is another thing—it’ll drag its feet at the worst times. You want to get in, make a few updates, and get out, but it’s like you’re wading through molasses. And notifications? You’ll get hammered with them unless you shut most off, which kind of defeats the purpose. It’s powerful, sure. But it could use a little more finesse and a lot less complication.

Pros

Jira is the perfect project management tool for me. It has very much customization options for projects to perfectly match what I want to achieve.
I like the different project types and the templates, they are useful to just get started. It also integrates perfectly in Confluence and other Atlassian products.

Cons

The Web interface is a bit slow, especially when navigation much through different tasks. Although the mobile app is super clean, there are some missing features overall.

Alternatives Considered

Reasons for Switching to Jira

Pros

One of the most complete time tracking and ticket management tools.
Provides the tools to build in-depth flows that fit your own workflow and adapt it to your own changes.

Cons

It requires some pre-setup thinking and adjustment to properly match your workflow.
It doesn't handle multiple assignees to tasks out of the box.

Alternatives Considered

Reasons for Choosing Jira

Switched From

Reasons for Switching to Jira