Jira

Pros

I love Jira because of the Atlassian ecosystem. Our Product Management team lives out of Jira for our day-to-day task management, and we work in a 2-week Scrum style. We use Confluence for our documentation and product requirement documents, then Jira Product Discovery for road mapping, prioritization and idea tracking. All products in the Atlassian ecosystem work seamlessly together.

Jira gets a lot of hate for being complicated and hard to implement, but like many things, its biggest strength is also its biggest weakness. I love Jira because its flexibility means it's a tool that our whole company uses, from Development to Customer Support to Product Management. This makes it easy to collaborate with other teams, without having to jump between and learn other platforms. Having a couple of people in the company who know Jira inside out mitigates any implementation challenges some may complain about.

Cons

I despise that Jira third-party tools/addons are billed by the number of active Jira users you have. This means that if you want to use an addon for a small team of 5 users, but you have 100 Jira users, you have to pay for 100 licenses. This billing model makes no sense and means it is financially not feasible to use most addons, which our teams could greatly benefit from using

Pros

I love how customizable and configurable Jira is for my company and our teams. All teams have different needs, whether it's kanban or scrum and Jira can handle any need we have. It keeps us organized and ensures we capture all requirements and all bugs so we don't miss anything. The reporting and queries are fantastic and so are the dashboard capabilities.

Cons

The queries are great, but I would like better reporting - we had to add Jira apps to our instance in order to get good reports. I do think Jira is pricey as well.

Alternatives Considered

Reasons for Choosing Jira

Reasons for Switching to Jira

Pros

It is what everyone knows and learns how to use.Jira can handle multiple workflows, highly customizable for each team wich is highly appreciated by the different teams. It is not a one size fits all.

Cons

It keeps on adding new tools to the offer, if not always well-integrated, especially from an admin and billing pov.

Alternatives Considered

Reasons for Switching to Jira

Pros

Jira is an amazing project management tool that helps team quickly get started with the tool on features to track their daily tasks, backlogs, srpints, & reports. The ecosystem is so flexible that it allows integration with many tools and wide range APIs to get the necessary things done in minutes!

Cons

There are still improvements required from UI/UX perspective where the issue view page can be made lot better. The complex workflows with the validators would require some more options in place.

Alternatives Considered

Reasons for Switching to Jira

Pros

Jira helps all teams in the company to align for the size of company we are. The business team can see what happens in tech/product and the tech/product can see what’s going on in the business team. Visibility is key to provide feedback on both ends.

Cons

It has to be set up by an admin, it’s less flexible for the team to take ownership over.

Alternatives Considered

Reasons for Choosing Jira

Switched From

Reasons for Switching to Jira