--- description: Review of Bonterra ETO Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Bonterra ETO | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Patient Case Management Software](/directory/4181/patient-case-management/software) > [Bonterra ETO](/software/430167/eto-software) # Bonterra ETO Canonical: https://www.softwareadvice.co.uk/software/430167/eto-software Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/430167/eto-software?page=2) > ETO is a cloud-based case management platform that helps manage data, share information and track work progress. Designed for large nonprofits, government agencies and community collaboratives in child services, health, human services, foundations, victim services and workforce sectors, it provides tools to track activities, collaborate with ease and make an impact on the growth of organizations. Features of ETO include service planning, form building, outcomes measurement and management, workflows, approvals, alerts, system integration, configurable dashboards and class reporting. Its system integration tool allows users to share data and integrate between systems to automated file transfers and customize software using application programming interface (API). Additionally, the platform comes with service planning module, which helps businesses track and manage client data, program enrollments, cases and service delivery. Support is extended via online portal and pricing is available on request. > > Verdict: Rated **3.2/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.2/5** | 15 Reviews | | Ease of Use | 3.1/5 | Based on overall reviews | | Customer Support | 2.6/5 | Based on overall reviews | | Value for Money | 2.5/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Bonterra - **Location**: Washington, US - **Founded**: 2014 ## Commercial Context - **Pricing Details**: Contact Bonterra for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Tracking - Authorization Tracking - Billing & Invoicing - Calendar Management - Case List Management - Case Management - Client Management - Donor Management - Fundraising Management - Grant Management - Graphical Data Presentation - Group Notes - HIPAA Compliant - Medical History Records - Patient Records Management - Referral Management - Reporting & Statistics - Task Management - Team Notes ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Patient Case Management Software](https://www.softwareadvice.co.uk/directory/4181/patient-case-management/software) ## Related Categories - [Patient Case Management Software](https://www.softwareadvice.co.uk/directory/4181/patient-case-management/software) - [Charity Software](https://www.softwareadvice.co.uk/directory/4280/nonprofit/software) - [Case Management Software](https://www.softwareadvice.co.uk/directory/984/case-management/software) - [Fundraising & Donor Management Software](https://www.softwareadvice.co.uk/directory/417/fundraising-software/software) - [Human Services Software](https://www.softwareadvice.co.uk/directory/4556/human-services/software) ## Alternatives 1. [LEAP](https://www.softwareadvice.co.uk/software/20175/leap) — 4.2/5 (530 reviews) 2. [Clio](https://www.softwareadvice.co.uk/software/449970/Clio) — 4.7/5 (1691 reviews) 3. [8am MyCase](https://www.softwareadvice.co.uk/software/3719/mycase) — 4.6/5 (784 reviews) 4. [Bonterra Apricot](https://www.softwareadvice.co.uk/software/76884/bonterra-case-management) — 4.2/5 (225 reviews) 5. [Smokeball](https://www.softwareadvice.co.uk/software/157579/smokeball) — 4.8/5 (356 reviews) ## Reviews ### "Extremely Powerful and Scalable Product and Reporting" — 5.0/5 > **John** | *11 January 2018* > > **Pros**: Highly configurable. Can be implemented for any human services organization. Lots of configuration options. Reporting is as good as it gets. The built-in Business Objects Web Intelligence platform is as advanced of a reporting engine as you can get. Powerful add-on products. > > **Cons**: ETO is not for small organizations, nor organizations that lack the capacity to administer and report. It's an advanced tool that needs a competent administrator and report writer. ----- ### "Will Suit Your Needs Once Learned Properly\!" — 5.0/5 > **Julianna** | *24 November 2019* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: ETO had everything that our business needed to succeed. All sorts of documents can be made available here. This includes time sheets, tax information, beneficiary documents, company info, and access to company benefits both internal and external. > > **Cons**: ETO software was very easy to use, although it was oftentimes tricky to navigate. Finding certain places such as the time sheets or benefit information would be tucked in odd tabs. Thankfully it was easy to save frequently used options to a "Favorites" tab. > > ETO has streamlined how and where documents are stored. This was the biggest challenge we faced as a company. With many documents such as releases, and informed consents, having these types of documents in one concise area was incredibly valuable. ----- ### "Poor support and very slow development. Not even browser neutral." — 2.0/5 > **Verified Reviewer** | *10 July 2018* | Individual & Family Services | Recommendation rating: 2.0/10 > > **Pros**: Reporting is powerful. Home pages are customizable. User setup is granular and fairly straightforward. > > **Cons**: Addons are being developed, but the core functionality hasn't been updated in a long time. The interface is extremely clunky, and Internet Explorer is required - it's not browser neutral. Leadership has turned over a couple of times and they seem to have a lack of focus. 6 years ago they were the best software out there. Now, competitors have passed them up in features and functionality. ----- ### "work well for me." — 5.0/5 > **Laverne** | *14 October 2024* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: the Simplicity of questions to answer to capture the accent of families. > > **Cons**: some questions were redundant, need more questions on youth an children. they are part of household. leave family with chooses and referrals or resources. > > never had a system glich work for me my experience has been great the space provided to write notes, you can go back if there are errors great you can draft if need to great. ----- ### "I was a database administrator for a non-profit which used this compan" — 5.0/5 > **Verified Reviewer** | *9 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: The customization of this software made it able to meet diverse needs. We were able to set up effective workflows to meet our agency's diverse needs from case notes and client progress management, homeless management information system requirements, academic/classroom areas, student behavior and progress management, and even medical services and health progress tracking. The company also provides their own tech support for admins and users, making it a one-stop shop for database needs. The best feature by far is the built-in reporting platform of Web Intelligence's Business objects. > > **Cons**: Customization can lead to strain on the agency database admin staff; it's a high-capacity product, and if the customer does not have the staffing and administration to manage it, things won't be successful. > > Through their in-house training, I was able to learn a whole new skill-set involving business objects reporting. The agency I worked for was able to implement fully automatic dashboard reporting across the board. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/430167/eto-software?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/430167/eto-software) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data