About Paychex Flex

Paychex Flex is a human capital management solution that's designed using web-based modular technology and a dedicated service center to help meet the HR needs of employers of any size and industry. With a single login, users can manage applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling, and automatic compliance testing. Additionally, Paychex provides 24/7 support through HR professionals along with payroll specialists and licensed agents to help guide businesses through the recruiting and applicant tracking (ATS), onboarding, benefits administration, and payroll process. Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across customizable applications. Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity. The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.
Paychex Flex Software - Paychex Payroll View
Paychex Flex Software - Paychex Admin Dashboard
Paychex Flex Software - Paychex Hiring
Paychex Flex Software - Paychex TAA
Paychex Flex Software - Paychex Personnel Tracking
Paychex Flex Software - Paychex Benefits
Paychex Flex video
Paychex Flex Software - Paychex Payroll View - thumbnail
Paychex Flex Software - Paychex Admin Dashboard - thumbnail
Paychex Flex Software - Paychex Hiring - thumbnail
Paychex Flex Software - Paychex TAA - thumbnail
Paychex Flex Software - Paychex Personnel Tracking - thumbnail

Paychex Flex pricing

Paychex Flex does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to Paychex Flex

ADP GlobalView Payroll

ADP GlobalView Payroll offers a comprehensive range of payroll and HR services to help you pay employees accurately and...

Paychex Flex Reviews for UK Users

Feature rating

Value for Money
4.0
Functionality
4.1
Ease of Use
4.2
Customer Support
3.9
5 reviews of 1,701 View all reviews
Alan
Alan
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 30/09/2023

PayChex is one of the best and easiest payroll programs

Payroll processing is tedious and time-consuming, but PayChex simplifies things significantly. Having a professional create and update the guidebook for you is also a huge assistance.

Pros

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.

Cons

They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.

Shanel
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 26/10/2024

CRCD Partners PAYCHEX review

This is my 1st time working with PAYCHEX so I’m learning something new everyday. Overall I would describe my experience as FAIR. I need to spend more time learning about the system, take more trainings to be able to make PAYCHEX work for me to be more efficient and effective for me

Pros

Employee self sufficiency.
The HR business partner feature. Our rep is extremely knowledgeable, helpful & relatable. It cost a little extra but the advise given is worth it & has helped me with terminations, leave absences, discipline issues, etc

Cons

Some basic reports are not available.
Ou Time & Attendance rep changes often & without prior notice or a reason for the change.

Alternatives Considered

Paylocity

Reasons for Switching to Paychex Flex

To be consistent with put parent & sister companies.
Jillian
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 21/01/2025

DO NOT buy Paychex

The only way I can describe our experience would be to tell anyone vetting this system to RUN. There are so many better options out there and I would gladly tell anyone looking to go with Paychex to look in absolutely any other direction. I try to find redeeming qualities, but I just can't with this system. The system is cumbersome and dated, the customer service is a nightmare and it is impossible to keep track of all of the different points of contact they give you, they don't even know who does what within the organization, and you will work harder to just manage the relationship than you will to manage your people.

Pros

I can't think of a thing I liked or would recommend about Paychex Flex.

Cons

Everything really. If I were to pick one thing, I would say that the disparate systems within systems is very convoluted and causes significant issues with reporting and maintenance of employee records. Every piece of the system (time and attendance, benefit admin, etc.) comes with a different "bolt-on" platform and service team. This caused immense issues and pain points throughout the entire employee life cycle. We are still unwinding all of the issues caused by our partnership with Paychex and left the platform four months ago. They are also terrible at ensuring timely and appropriate tax filings on our behalf.

Jenna
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 16/01/2025

Paychex Flex is a great solution for small companies

Paychex Flex is a great option for smaller companies as the interface, parameters you can set for time clocks, and employee desktop are all very user friendly. It definitely saves time searching for information and printing off pay stubs.

Pros

Paychex processed payroll very quickly, I never had to worry about payroll being late even if I did it the day before. The time clock was very useful AND user friendly. Employees can clock in on their phone or at their workstation.

Cons

It is very difficult and time consuming to make sure that Paychex Flex is pulling the correct taxes for each employee. I think it would be very difficult to use this for a large company.

Candace
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 09/12/2024

Great, enjoy using paychex!

Pros

Very user friendly for employees and management team

Cons

I wish it was more cost effective for smaller companies

Alternatives Considered

Paylocity

Reasons for Switching to Paychex Flex

Cost and familiarity since we've been using it for so long

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