About Paychex Flex

Paychex Flex is a human capital management solution that's designed using web-based modular technology and a dedicated service center to help meet the HR needs of employers of any size and industry. With a single login, users can manage applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling, and automatic compliance testing. Additionally, Paychex provides 24/7 support through HR professionals along with payroll specialists and licensed agents to help guide businesses through the recruiting and applicant tracking (ATS), onboarding, benefits administration, and payroll process. Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across customizable applications. Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity. The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.
Paychex Flex Software - Paychex Payroll View
Paychex Flex Software - Paychex Admin Dashboard
Paychex Flex Software - Paychex Hiring
Paychex Flex Software - Paychex TAA
Paychex Flex Software - Paychex Personnel Tracking
Paychex Flex Software - Paychex Benefits
Paychex Flex video
Paychex Flex Software - Paychex Payroll View - thumbnail
Paychex Flex Software - Paychex Admin Dashboard - thumbnail
Paychex Flex Software - Paychex Hiring - thumbnail
Paychex Flex Software - Paychex TAA - thumbnail
Paychex Flex Software - Paychex Personnel Tracking - thumbnail

Paychex Flex pricing

Paychex Flex does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Paychex Flex

Paychex Flex Reviews for UK Users

Feature rating

Value for Money
4.0
Functionality
4.1
Ease of Use
4.2
Customer Support
3.9
5 reviews of 1,573 View all reviews
Steven R
Steven R
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/06/2021

Calm in a sea of changing regulations

We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

Pros

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Cons

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Alternatives Considered

Payroll Relief

Reasons for Choosing Paychex Flex

ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.

Switched From

RUN Powered by ADP

Reasons for Switching to Paychex Flex

We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.
Lillian
Lillian
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 18/04/2023

It is very easy to use and has great support

Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software.

Pros

In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.

Cons

The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.

Daniel
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/04/2024

Effortless, Excellent choice!

Pros

Payroll, benefits and time tracking in one place
Customizable and very efficient, all-in-one solution.

Cons

All good so farm no cons with Paychex system.

Carla
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
2

3
Reviewed on 01/02/2024

Who was the Challenge

Very frustrating. Time and Attendance wasnot set up to cover varied time schedules. Majority of our staff work 7 hours or less and it calculated employees PTO at 8 hours.

Pros

We had a difficult payroll and many on the implementation team became frustrated all except our Payroll Manager. She was patient and work with us to get a great product. Even when we decided to leave Paychex, she follow-up to see if we still needed their services until our new payroll vendor was able to get our payroll set up in their system.

Cons

The system is hard to use. Many of the features convert back to original features. The system nor the training received from the implementaion team did not allow the Administrator to make minimal employee information changes. This was frustrating. Also, the assist feature was outdated and was hard to follow the steps to rectify an issue using the help assistant. As well, CSR was not able to assist with any issues either. Very frustrating.

Reasons for Choosing Paychex Flex

We went back to the payroll provider we left.

Switched From

Certipay Online

Reasons for Switching to Paychex Flex

Memeber of our Board of Directors was solely against the other options.
Kim
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/02/2024

Enjoy a five star experience with this awesome software.

It's ability to look at payroll records dating in more than two previous years made it the best choice for us Everything went well as we expected.

Pros

Use it to expand your business as it provides the best solution for any arising problem.Our payroll is now made easy and more simplified.Its a very easy to use software which doesn't take a lot of time to implement.Through paychex Flex system everything is under control.

Cons

Their customer service is a bit slow but we had to cope up with it.

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