Paychex Flex

Pros

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.

Cons

They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.

Pros

I like the app that the employees use to log in their time. Clock in/clock out and that is shows me the location when they punch in/out.

Cons

I am unable to pull a report showing the punch times and locations. Their report shows coordinates of their location, totally useless.

Pros

They paid my payroll and taxes onetime, unfortunately made many many errors that required months to correct.

Cons

You are assigned an account advisor that you are never able to contact directly and must play voice-tag when you have questions. When I am calling, I am spending the time to get an immediate answer and the process gets dragged out much longer than necessary. If you want an immediate answer, you are then put on hold to speak to the next available agent. Since they are not as familiar with your account, in my opinion, there is a higher risk that you will receive an incorrect answer which happened to me on multiple occasions which made undoing the correction even worse.

Additionally, sometime the user may need to speak with a Payroll Specialist and othertimes a Time & Attendance specialist. Unfortunately, many issues that arise require evaluation in both of these areas [say a staff member does not get credited appropriately for time off, etc] and one specialist cannot see what the other one sees.

Pros

I can't think of a thing I liked or would recommend about Paychex Flex.

Cons

Everything really. If I were to pick one thing, I would say that the disparate systems within systems is very convoluted and causes significant issues with reporting and maintenance of employee records. Every piece of the system (time and attendance, benefit admin, etc.) comes with a different "bolt-on" platform and service team. This caused immense issues and pain points throughout the entire employee life cycle. We are still unwinding all of the issues caused by our partnership with Paychex and left the platform four months ago. They are also terrible at ensuring timely and appropriate tax filings on our behalf.

Pros

They have wonderful customer support teams and are always available when needed. They are very user friendly and make time keeping and payroll seamless.

Cons

The reporting could be more user friendly.

Pros

That we can have time clock & payroll in the same place.

Cons

The app lags extremly bad. On the desk top version, it's very cumbersome to get around and do things. way too many steps to process time cards etc.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

The ease of use on the HR side. It was very easy to export and send payroll to our accountant.

Cons

The difficulty of use by employees. It was semi-easy to navigate and request time off, but the app takes up to five minutes to load before they can clock in or out. This led to impatience which led to a ton of missed punches.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

I enjoy how easy it is to use Paychex. It is very user friendly and has basic to advanced payroll capabilities.

Cons

I don’t like the issues when submitting payroll and the lack of communication when there are errors.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

The system was decent to use for payroll services.

Cons

It was not the easiest to use. Decent if this is what you can afford, but not the easiest to use.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

Simple processing. The platform is more for lower volume companies. Not really intuitive but very user friendly

Cons

Customer service. The reps are not very helpful at times because to retain the knowledge and skills necessary to address complex issues or system config questions.

Pros

Employee self sufficiency.
The HR business partner feature. Our rep is extremely knowledgeable, helpful & relatable. It cost a little extra but the advise given is worth it & has helped me with terminations, leave absences, discipline issues, etc

Cons

Some basic reports are not available.
Ou Time & Attendance rep changes often & without prior notice or a reason for the change.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

User interface was friendly to employee and employer. Great function options.

Cons

Inability to view overall breakdowns for each paystubs instead of having to view each individually

Pros

I like that Paychex flex allows multiple users to log in and work on payroll to allow for each person in each department to enter there staff hours.

Cons

There customer service isn't the best there are times it is hard to get ahold of our customer service representative and the representatives seem to have a high turn over rate.

Pros

I liked how the website was laid out. I also like how easy the hiring tab was to use. I really liked how everyone's PTO was on one calendar that administrators could see.

Cons

I did not like how if an employee used Paychex with a previous employer, it was very difficult to add them and separate the profiles.

Pros

It is easy to use and maintain. Set up was also easy with great support.

Cons

Some of the more involved things need support...but...it has always provided.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

The customer service when we need guidance on using the software or need assistance with any errors that need correcting.

Cons

Sometimes it is not clear or seems impossible to correct time-clock errors efficiently.

Pros

It was easy to view paystubs, submit time off requests, and get a snapshot of important employment milestone dates.

Cons

None. It performed its functions exceptionally well.

Pros

Extremely user friendly. We have many employees who are not very tech savvy and they all seem to enjoy the ease of Paychex Flex.

Cons

From the few years we have been using Paychex Flex I do not have much to complain or dislike about it.

Pros

I like how easy its interface is very straightforward and user friendly. I can easily find any detail regarding paycheck or other benefits information also I love the mobile app its really a game changer. I can do my work even if I am not my desktop.

Cons

What I dislike about Paychex Flex is that sometime it does not load properly or its get slow which is irritating when I am in hurry also it literally bombarded me with notification which cause sometime I miss important notification.

Pros

This HR/payroll tool is easy to use for both the HR team and the users. It's very intuitive. Employees can easily update their own banking information and access their pto and pay stubs easily. It's also easy for office staff to make updates.

Cons

Like so many office software programs, there are many opportunities to add services which really brings the price up. It costs more for training and benefit administration, and for time tracking. Make sure you look at the whole cost before you switch to it.

Pros

The EASE of use. Everything in the portal is clearly laid out and user friendly.

Cons

Not available...Love everything about it!

Pros

One of the standout features is the ability to view and manage payroll on the go. I can quickly check pay stubs, tax information, and even benefits, all in one place. It's also great for employees who need to clock in or out remotely to review their schedules. The flexibility to access this information at any time is a real plus.

Cons

The app can be slow to load at times. It also lacks few customization option that would make it more user-friendly, like the ability to set custom notifications or personalize the dashboard.

Pros

It was convenient at the time. Everything is included in the home page.

Cons

Logging in each time and no app was available

Pros

I loved how simple and easy to use this application was. I was sad when my company let me know that we were going to switch to another application.

Cons

There would be some glitches here and there but nothing that would last too long.

Pros

Only used until upgraded to different provider/platform altogether!

Cons

I never had a problem with this software, honestly. ESPECIALLY compared to some/other providers of the same functions/purpose.