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About Paychex Flex
Paychex Flex is a human capital management solution that's designed using web-based modular technology and a dedicated service center to help meet the HR needs of employers of any size and industry. With a single login, users can manage applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling, and automatic compliance testing. Additionally, Paychex provides 24/7 support through HR professionals along with payroll specialists and licensed agents to help guide businesses through the recruiting and applicant tracking (ATS), onboarding, benefits administration, and payroll process.
Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across customizable applications.
Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity.
The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.
Paychex Flex pricing
Paychex Flex does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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Paychex Flex Reviews for UK Users
Feature rating
5 reviews of 1,630
View all reviews
Steven R
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 08/06/2021
Calm in a sea of changing regulations
We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.
Pros
The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.
Cons
At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.
Alternatives Considered
Payroll ReliefReasons for Choosing Paychex Flex
ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.Switched From
RUN Powered by ADPReasons for Switching to Paychex Flex
We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.
Lillian
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4
4
Reviewed on 18/04/2023
It is very easy to use and has great support
Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software.
Pros
In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.
Cons
The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.
Sydney
- Industry: Plastics
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
2
4
Reviewed on 13/08/2024
Paychex review
Pros
I liked how the website was laid out. I also like how easy the hiring tab was to use. I really liked how everyone's PTO was on one calendar that administrators could see.
Cons
I did not like how if an employee used Paychex with a previous employer, it was very difficult to add them and separate the profiles.
Frank
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
3
3
Reviewed on 23/08/2024
Paychex Flex Is a Good Onboard Solution
Overall I'm pleased with this product. The onboarding and user interface is very user friendly and easy to learn and use. The communication could be better due to account reps changing quite a bit. And of course, I would like to see a more economical price nowadays.
Pros
Very user friendly interface for manually entering payroll and onboarding new employees.
Cons
Many different hands and account reps. The communication could be a bit better.
Michelle
- Industry: Construction
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 01/08/2024
Paychex Flex
Our company uses this platform for our paystubs.
Pros
The ability to be able to see my paystubs anywhere and at anytime.
Cons
There isn't really anything that I dislike about Paychex.
