--- description: Review of Verint Automated Quality Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Verint Automated Quality Management | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Compliance Software](/directory/4363/compliance/software) > [Verint Automated Quality Management](/software/424859/verint-automated-quality-management) # Verint Automated Quality Management Canonical: https://www.softwareadvice.co.uk/software/424859/verint-automated-quality-management Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/424859/verint-automated-quality-management?page=2) > Verint Automated Quality Management gives visibility to operations, allowing users to evaluate calls and automate quality management. It provides both the ability to identify areas of non-compliance, as well as identify and track patterns of non-compliance. The application also automates the development of reports for management review which can be used for coaching sessions with agents. > > Verdict: Rated **3.7/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 19 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Verint - **Location**: Melville, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact Verint Systems for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Andorra, Argentina, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Chile, China and 96 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Archiving & Retention - Audit Management - Audit Trail - Call Monitoring - Call Recording - Compliance Management - Compliance Tracking - Customisable Reports - Customisable Templates - Data Import/Export - Data Visualisation - Employee Coaching Tools - Employee Reward Programs ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Compliance Software](https://www.softwareadvice.co.uk/directory/4363/compliance/software) ## Related Categories - [Compliance Software](https://www.softwareadvice.co.uk/directory/4363/compliance/software) - [Quality Management Software](https://www.softwareadvice.co.uk/directory/420/quality-management-software/software) - [Contact Center Quality Assurance Software](https://www.softwareadvice.co.uk/directory/4478/quality-assurance/software) ## Alternatives 1. [Leaptree Optimize](https://www.softwareadvice.co.uk/software/527339/Leaptree-Optimize) — 4.8/5 (12 reviews) 2. [Playvox](https://www.softwareadvice.co.uk/software/214699/playvox) — 4.8/5 (109 reviews) 3. [VQ Online](https://www.softwareadvice.co.uk/software/380263/vq-online) — 4.7/5 (18 reviews) 4. [Medallia Agent Connect](https://www.softwareadvice.co.uk/software/219604/stella-connect) — 4.9/5 (18 reviews) 5. [CXone Mpower](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) ## Reviews ### "Great Experience for call audits" — 5.0/5 > **Elias Alirio** | *31 July 2021* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I like that all the features including the forms to evaluate recorded interactions for call center agents can be reached from a single screen. This tool has been really nice as it also allows to perform real time monitoring on an agent taking a call (Which can be set for video as well). This is great as sometimes you may need to give support not only on call management and procedures, but also on system navigation. > > **Cons**: For the time I have used it I have honestly liked this to the point I have no complains. In the company I work in we have used other call audit tools for other clients we had, but with our current client we use this (We have not technically moved from one to the other), but I find Verint much visually appealing than other systems I have used. ----- ### "Verint Review" — 4.0/5 > **Verified Reviewer** | *2 July 2024* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: The ease of use and the organization of the scheduling. > > **Cons**: The slow loading and no way to change my breaks, less features. Plus it looked outdated ----- ### "Find a different product" — 1.0/5 > **Lindsey** | *21 November 2023* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: I struggle to find anything I like about Verint's AQM product, especially after using other off the shelf solutions. > > **Cons**: Everything is overly complicated. Something that would take me 5 minutes in another software will take me an hour in Verint's system. There's also an idea portal where enhancement requests can be submitted, then voted upon by other participants. Every idea I've submitted that's been voted so highly that it's above Verint's "vote threshold" and should be implemented just gets categorized as "unlikely to implement" even though it's clear the general user population wants the same abilities I do. ----- ### "Useful Schedule Tracking and Quality Monitoring with Some Flaws" — 4.0/5 > **Kirby** | *17 February 2019* | Publishing | Recommendation rating: 7.0/10 > > **Pros**: As a customer specialist, I mainly use the software to track my schedule and adherence as well as view call evaluations. Its' best feature is schedule tracking. Not only am I able to view my personal schedule, but I can also view other representatives' schedules, making meetings easier to arrange. The software also offers different schedule views - an overview as well as a detailed view, which lists locations and color codes for easier tracking. Five minutes before a scheduled break or activity, the system will send an email notification, which makes following my schedule all the easier. > > **Cons**: Although the call evaluation interface is clear and readable, navigating the screen can be a little cumbersome. Every time I go to view my evaluations, it asks me to open a new window and re-login. Scrolling through the comments can also be finnicky and sometimes the scrolling will freeze altogether. Other functions, such as scheduling and adherence are located in different places. For a scheduling program, it looks a little dated and isn't the most user-friendly program. > > With so many functions, this software is incredibly useful in a call center setting. I like the scheduling tracking most but wish its' many functions were a little more intuitive and streamlined. ----- ### "Great for Productivity and Adherence" — 4.0/5 > **Jensi** | *19 December 2018* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: I used it on my previous job, and also I'm using it on my current one. I think it is very useful and easy to manage your time at work, you can checked your logged in time, your breaks , your days off and even your daily schedule. Also it is very useful at the time for QA you can scanned and have recorded every phone call of each agent giving you an efficient way to qualify each phone call. In the other hand, In data entry, it is also important because you can have a control of your weekly QA scores and you can also checked your failed areas. > > **Cons**: When it comes to work at a call center, at the end of the day the adherence was not properly shown as it supposed to. Login\\Log out time wasn't marked in an efficient way. At the end of the day, Supervisor's handle the correct time of each agent. > > It is very important since you can use your time wisely. You can monitored the phone calls and make scans through it and you can also have a control of your own schedule, having a great production administration. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/424859/verint-automated-quality-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/424859/verint-automated-quality-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data