--- description: Review of SurveyMonkey Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SurveyMonkey | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/4615/ai-marketing-tools/software) > [SurveyMonkey](/software/157864/surveymonkey) # SurveyMonkey Canonical: https://www.softwareadvice.co.uk/software/157864/surveymonkey Page: 1 / 420\ Next: [Next page](https://www.softwareadvice.co.uk/software/157864/surveymonkey?page=2) > SurveyMonkey is an AI-based platform designed for creating surveys and forms to collect feedback. It is used across industries such as technology, healthcare, and professional services, supporting roles in marketing, customer experience, human resources, and IT. Organizations use the platform to gather insights on employee engagement, customer satisfaction, market research, event feedback, and registration management. The platform includes features to simplify survey creation and analysis. Users can create surveys using AI prompts or select from a variety of templates. A global research panel provides access to respondents in numerous countries, enabling targeted audience selection. Enterprise-grade security features are included to protect data. SurveyMonkey offers tools for analyzing survey responses, with AI capabilities that identify patterns and themes. It supports various survey types, including customer experience assessments, employee feedback forms, market research questionnaires, event feedback surveys, and registration forms with payment processing. The platform is available in multiple languages, supporting organizations with international operations. > > Verdict: Rated **4.6/5** by 10458 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10458 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - 360 Degree Feedback - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Autofill - Benchmarking - Brand Guidelines - CES Survey Structure - CRM - CSAT Survey Structure - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Database - Customer Experience Management ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.softwareadvice.co.uk/directory/4615/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.softwareadvice.co.uk/directory/4615/ai-marketing-tools/software) - [Market Research Software](https://www.softwareadvice.co.uk/directory/4222/market-research/software) - [Forms Automation Software](https://www.softwareadvice.co.uk/directory/4223/forms-automation/software) - [Form Builder Software](https://www.softwareadvice.co.uk/directory/4464/form-builder/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.co.uk/software/449992/Enquetes-Maken) — 4.6/5 (1661 reviews) 2. [Google Forms](https://www.softwareadvice.co.uk/software/179230/google-forms) — 4.7/5 (11444 reviews) 3. [Jotform](https://www.softwareadvice.co.uk/software/433821/jotform) — 4.7/5 (2892 reviews) 4. [Typeform](https://www.softwareadvice.co.uk/software/324633/typeform) — 4.7/5 (967 reviews) 5. [SurveyLegend](https://www.softwareadvice.co.uk/software/72231/surveylegend) — 4.6/5 (965 reviews) ## Reviews ### "Reliable and polished survey tool with great analytics" — 5.0/5 > **Arnaud** | *14 May 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: SurveyMonkey makes building and distributing surveys incredibly simple. The wide variety of question types, pre-built templates, and logic branching features allow for highly customized surveys. Response collection is fast and the results dashboard gives clear, digestible insights for quick decision-making. > > **Cons**: The free plan is quite limited in the number of questions and responses allowed. Advanced analytics, crosstab reports, and data exports are locked behind expensive paid tiers. Some survey design customization options are also restricted unless you upgrade. > > SurveyMonkey continues to be a reliable and well-polished survey platform. The improvements to the results dashboard and AI-powered survey suggestions have made it even more useful. It's great for employee feedback, customer satisfaction surveys, and event registrations. The mobile experience for respondents is smooth and professional. ----- ### "Very Customizable Surveys" — 4.0/5 > **Verified Reviewer** | *12 April 2026* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: I love the fact that surveys can be super-customized with Survey Monkey. It's got a nice, clean design. This is super useful for applications and other HR-related activities. > > **Cons**: The pricing takes a bit of a jump from $39/month to $99/month and it can be a bit heavy when you opt to pay for the service annually. > > Very easy to use and easy to customize as well. We cannot wait to try the new AI-integrated dashboard\! ----- ### "Use Survey Monkey" — 5.0/5 > **Veronica** | *9 May 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I like how the surveys can be customized to any experience, profession, or industry. It also allows you to be thorough with responses. > > **Cons**: I don't like how hard it is to reach customer service, especially for certain topics. The AI bot wants to try and answer the question. ----- ### "Easy-to-use, reliable tool to collect feedback" — 5.0/5 > **Dre'** | *19 March 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: SurveyMonkey is very easy to use and it has great flexibility. I really like that I can generate a survey very quickly or use it for something more elaborate if necessary. Specifically, I like the number of question formats that are either more difficult to create with other products or not available. > > **Cons**: For some reason, I have had a hard time with download options. It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format. I don't now what the barrier is to me remembering that. User error, I'm sure. > > I was able to get up and running with SurveyMonkey very quickly. I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app. I still use it but not as regularly as I once did. It is one of the most intuitive tools I have ever used. There are also some cool data visualization options that I didn't use as much but are nice to have available. ----- ### "Fun and easy way to do surveys with your staff." — 5.0/5 > **Elizabeth** | *10 April 2026* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: Love that you can make quick and easy free surveys, The design options are vast and they can be as interactive as you want them to be. Every time I've used one I have gotten great feedback from the staff and almost always 100% participation because of the ease of use. > > **Cons**: Nothing really. I've used them several times and each time they had exactly what I needed without it being overly complicated or time intense. > > Overall I would recommend this to anyone who is just looking to do a survey every now and then and doesn't need to be a huge in depth project. ----- Page: 1 / 420\ Next: [Next page](https://www.softwareadvice.co.uk/software/157864/surveymonkey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/157864/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data