--- description: Review of Field Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Field Service Management | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Pool Service Software](/directory/571/pool-service/software) > [Field Service Management](/software/424004/gps-insight-field-service-management) # Field Service Management Canonical: https://www.softwareadvice.co.uk/software/424004/gps-insight-field-service-management Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/424004/gps-insight-field-service-management?page=2) > Field Service Management by GPS Insight is a work order management solution that helps businesses streamline operations related to scheduling, payment processing, location tracking, and more on a centralized platform. It enables staff members to maintain a central repository of customer data, such as locations, activity notes, service history, contact information and installed assets. A built-in calendar tool lets team members schedule services and gain real-time visibility into job status. co-worker availability and overall team workload. It allows technicians to create build quotes, capture images, add notes, upload sketches, and capture electronic signatures. Additionally, employees can generate custom branded invoices and share them with customers as PDF files, shareable links, or email. Field Service Management by GPS Insight allows businesses to manage accounting processes by integrating the platform with Quickbooks. Pricing is available on request and support is extended via live chat, FAQs, phone, email, and other online measures. > > Verdict: Rated **4.2/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 117 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: GPS Insight - **Location**: Scottsdale, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Up to 2 users with Starter plan of $49/mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Billing & Invoicing - CRM - Calendar Management - Contact Database - Contract/License Management - Customer Database - Customer History - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields - Dispatch Management - Electronic Signature - Estimating - File Storage ## Integrations (1 total) - QuickBooks Online ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Pool Service Software](https://www.softwareadvice.co.uk/directory/571/pool-service/software) ## Related Categories - [Pool Service Software](https://www.softwareadvice.co.uk/directory/571/pool-service/software) - [Service Work Order Software](https://www.softwareadvice.co.uk/directory/1544/work-order/software) - [Field Service Mobile Apps Software](https://www.softwareadvice.co.uk/directory/1875/mobile-app/software) - [Field Service Management Software](https://www.softwareadvice.co.uk/directory/4540/field-service/software) - [Handyman Software](https://www.softwareadvice.co.uk/directory/4636/handyman/software) ## Alternatives 1. [Synchroteam](https://www.softwareadvice.co.uk/software/14400/synchroteam) — 4.4/5 (95 reviews) 2. [Jobber](https://www.softwareadvice.co.uk/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 3. [ServiceTitan](https://www.softwareadvice.co.uk/software/155551/servicetitan) — 4.3/5 (325 reviews) 4. [FieldPulse](https://www.softwareadvice.co.uk/software/109782/fieldpulse) — 4.6/5 (414 reviews) 5. [Verizon Connect](https://www.softwareadvice.co.uk/software/373568/verizon-connect) — 3.2/5 (940 reviews) ## Reviews ### "Service Bridge" — 5.0/5 > **Thomas** | *2 January 2019* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Real time job placement, Getting work order to service time ASAP > > **Cons**: Nothing really seems to be off with the program > > Great ----- ### "extreemly intuitive and adaptable" — 5.0/5 > **Al** | *8 December 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: It was very easy to learn for both myself and my techs. It is also the type of product that you can easily customize and there is enough room in the software to hack out some easy procedures that you might need. eg I needed a way to tell a tech to pick up materials and where to get them but that is not a customer and is really not in line with what they software was meant to do . Yet after a few chats with tech support we came up with an easy way to create a customer called Technician Assignment, then if I need them to do something I give that customer a job , say pick up sheet metal, it shows up on their phone just like a service job. The fact that the software gave me enough wiggle room to customize that with all the funtionality it already has was very impressive. > > **Cons**: We are still having some issues with the interface with quickbooks although I am not sure if the problem is servicebridge or the franchise i belong too. When you have something like service bridge interfacing with quickbooks which is interfacing with your bank whichis interfacing with you banks on line and mobile options there is alot that can get mucky. If I was not in a franchise I would keep service bridge and quickbooks separate. > > I love it. It was just what this franchise needed. I see how I have been loosing jobs because i was loosing leads. now with everything from lead to payment in one place it is much easier. Again as stated above the only downside is the Quivckbooks on line glitches. ----- ### "Cannot recommend" — 2.0/5 > **Laurel** | *20 December 2018* | Glass, Ceramics & Concrete | Recommendation rating: 0.0/10 > > **Pros**: Being able to attach pictures and documents to the customer work order has been helpful. Being able to use an in-the-field app on my employee's devices is great. I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time. > > **Cons**: We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency. It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way. Even the calendar tool doesn't work right. It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile. The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it. There are other programs out there that can do this better. > > ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess. ----- ### "Code Experience" — 5.0/5 > **Stormy** | *14 November 2022* | Public Safety | Recommendation rating: 9.0/10 > > **Pros**: This tracker also tracked the cell phones the app was loaded to. This would allow us to track in real time along with backdating. > > **Cons**: We used this as a GPS device but staff would leave their phones in other locations. > > Overall, our experience was great. there were times the tracking would be off some but over all it was good. ----- ### "FORGET IT \!\!\!\!\!\! NO CUSTOMER SERVICE \!\!\!\!\!\!\!\!\!\!\!\!\!\! HORRIBLE \!\!\!\!\!\!\!\!\!\!\!\!\!\!DONT DO IT \!\!\!\!\!" — 4.0/5 > **Susana** | *3 May 2017* | Recommendation rating: 1.0/10 > > **Pros**: great software\!\! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself. > > **Cons**: Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT\! ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/424004/gps-insight-field-service-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/424004/gps-insight-field-service-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data