---
description: Review of Infraon ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Infraon ITSM | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [Infraon ITSM](/software/423577/infraon-itsm)

# Infraon ITSM

Canonical: https://www.softwareadvice.co.uk/software/423577/infraon-itsm

> Infraon ITSM is a help desk software that helps businesses manage incidents, changes, problems, service requests, tasks, releases, and more. The platform enables managers to create and prioritize tasks with deadlines, assign them to team members, and include details such as notes, attachments, and labels.

Additionally, Infraon ITSM lets stakeholders define and measure service-level agreements and manage the knowledge base using a centralized dashboard.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: EverestIMS Technologies
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$9.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, English, Hindi
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Availability Management
- Change Management
- Chat/Messaging
- Client Portal
- Configuration Management
- Contract/License Management
- Customer Support

## Integrations (2 total)

- Microsoft Entra ID
- Slack

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software)

## Related Categories

- [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software)
- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)
- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)
- [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)

## Alternatives

1. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.softwareadvice.co.uk/software/116349/jira-service-management) — 4.5/5 (763 reviews)
3. [BOSSDesk](https://www.softwareadvice.co.uk/software/174544/boss-support-central) — 4.6/5 (139 reviews)
4. [Canfigure](https://www.softwareadvice.co.uk/software/264673/canfigure) — 4.7/5 (22 reviews)
5. [Alloy Navigator](https://www.softwareadvice.co.uk/software/57082/alloy-navigator) — 4.5/5 (64 reviews)

## Reviews

### "The best ITSM system in the market with Gen-AI and Collaboration workspace." — 5.0/5

> **Vasanth** | *1 November 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Its simply awesome\! The Gen-AI collaboration workspace is a real gem, making teamwork a breeze. It's easy to use, and the UX is top-notch. Plus, having customer support and workflow automation in one system. Makes life so much simpler\!
> 
> **Cons**: Did not find any major gap in the system, as a suggestion they can improve OEM integrations for Asset Lifecycle Management
> 
> It has delivered on its promise to enhance team collaboration and efficiency, as affirmed by the Infraon team. Additionally, we leverage this system for IT Asset Management and software license oversight, providing us with valuable added benefits.

-----

### "User Experience and Value for Money product" — 5.0/5

> **Vijayakumar** | *21 November 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I've encountered such a user friendly ITSM tool before - it's truly fantastic. The workspace in the product is exceptionally unique featuring with simple procedures for setup. There is no tension, no mess, easy to work with. Moreover, I must highlight that the price of the product is incredibly affordable. I love working on it.
> 
> **Cons**: I dont have any cons in particular. Happy with thr current support.

-----

### "IT service management" — 5.0/5

> **Hari krishnan** | *11 January 2024* | Accounting | Recommendation rating: 8.0/10
> 
> **Pros**: It has a great user-friendly interface, offering intuitive navigation for IT professionals and end-users. The platform's high level of customization seamlessly integrates with existing workflows. Automation capabilities reduce manual work, enhancing response times and service delivery. The powerful reporting tools enable detailed insights, supporting data-driven decisions and continuous improvement in IT operations.
> 
> **Cons**: Although the system supports integration with various third-party tools, some integrations may require additional configuration. It would be beneficial if the integration process could be made more straightforward.
> 
> Infraon ITSM is an asset to our IT department, enhancing our service delivery and overall efficiency. Its Generative AI and Workspace and responsive customer support, make it a great choice to our organization

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/423577/infraon-itsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/itsm/infraon-itsm-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/423577/infraon-itsm> |
| en-GB | <https://www.softwareadvice.co.uk/software/423577/infraon-itsm> |
| en-IE | <https://www.softwareadvice.ie/software/423577/infraon-itsm> |
| en-NZ | <https://www.softwareadvice.co.nz/software/423577/infraon-itsm> |

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