--- description: Review of Helix Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Helix | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Retail Management Software](/directory/2025/retail-management/software) > [Helix](/software/421920/helix) # Helix Canonical: https://www.softwareadvice.co.uk/software/421920/helix Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/421920/helix?page=2) > Helix Retail is a retail management solution designed for multi-branch and department store retailers including flooring, appliances, furniture, bikes, beds, jewellery any other high-value or specialized products. Minimum 20 terminal system US $ 756 per month (Equivalent to US $ 46 terminal) The system is optimized to empower professional retailers with the tools they need to maximize sales, inventory, and margin control. Helix's powerful Windows environment is fast, presents a higher level of detail than web-based systems, and allows customization of views to suit the way you work. Helix web apps for phones and tablets are optimized for closing sales on the sales floor, customers signing for pickups and deliveries. Customer relationship management is built into the sales order and invoice systems automatically prompting follow-ups on the staff member's dashboard and communicating payments made and goods received on their sales. The dashboard system ensures that quotes and incomplete sales are followed up so that customer agreements are met resulting in improved customer ratings. Team leaders and managers can review, re-allocate and follow up teams members dashboards when they are away. Helix sales include options for rapid bar code scanning cash and carry businesses. Sales orders for flooring, furniture, and commercial customers and customer backorder sales for appliance stores. Helix handles flooring samples, measures, and quotations. Accepted quotes convert into customer orders, purchase orders can be automatically created from purchase orders from sales orders or via bulk and replenishment ordering. Staff can be motivated to achieve sales budgets using target margin% or gross margin budgets based on 'Floor Cost' or 'Actual Cost'. Helix inventory control methods can be chosen to best suit the type and cost of a product. Serial tracking for high-value appliances, batch tracking for floor coverings and medium-value appliances, and ordinary stock for low-value items and parts. Owners appreciate the 'process framework' that makes it easier to get new staff running and ensure that the agreed process is followed with maximum control and minimum mistakes. ‘One version of the truth’ reporting and accountability have proved to be keys to Helix's success. Owners and managers want to agree on profit dollar or sales $ budgets and minimum margin percentages with staff and hold them to account. Many systems can’t handle this requirement because exceptions, average costing, and other issues compromise the data. Helix ensures that daily reporting adds up to weekly, monthly, and annual without exception no matter whether you are looking at stock, salesperson, commission, supplier, or debtors reporting. As one of our customers said when they first moved to Helix. “At last, a system I can trust” Multibranch, live inventory management is ideal for high-value retailing and makes it easy to set up Satellite stores with only sales and no admin staff. A single invoice can include products from multiple branches and warehouses with sold labels automatically printed in the remote branches. Each branch can be accounted for as a separate accounting entity which makes Helix ideal for businesses sharing the same resources such as franchises. Helix's unique customer backorder system is effectively a sophisticated negative stock system that allows ‘customer backorders’ to be separately managed and accounted for so that the sale can be invoiced on the day, an individual or bulk order created and linked and the goods matched to the customer invoice, sold label printed and the customer sent an SMS text message the goods are received. > > Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Helix ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User - **Pricing Details**: User Pricing is based on the number of terminals with access to the system allowing staff to share terminals. Location pricing is based on the number of physical sales and warehouse locations. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands and 115 more ## Features - API - Accounting Integration - Activity Dashboard - Alerts/Notifications - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - CRM - Cash Management - Commission Management - Cost Tracking - Credit Card Processing - Customer Database - Customer History - Customisable Reports - Customizable Fields - Data Import/Export - Data Synchronisation - Discount Management ## Integrations (1 total) - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Retail Management Software](https://www.softwareadvice.co.uk/directory/2025/retail-management/software) ## Related Categories - [Retail Management Software](https://www.softwareadvice.co.uk/directory/2025/retail-management/software) - [Retail POS Systems](https://www.softwareadvice.co.uk/directory/4562/retail/software) - [Inventory Control Software](https://www.softwareadvice.co.uk/directory/2089/stock-control/software) ## Alternatives 1. [Epos Now](https://www.softwareadvice.co.uk/software/21000/epos-now) — 3.8/5 (710 reviews) 2. [Shopify](https://www.softwareadvice.co.uk/software/390630/shopify) — 4.5/5 (6643 reviews) 3. [RetailEdge](https://www.softwareadvice.co.uk/software/1162/retailedge) — 4.8/5 (186 reviews) 4. [PayPal](https://www.softwareadvice.co.uk/software/104664/paypal) — 4.6/5 (26202 reviews) 5. [Lightspeed Retail](https://www.softwareadvice.co.uk/software/1932/lightspeed-retail-pos) — 4.0/5 (975 reviews) ## Reviews ### "Highly recommend Helix" — 4.0/5 > **Bevan** | *12 May 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: The customer support offered by the Helix team is a highlight, and they don't rest on their laurels - they are open to suggestions and improvements and are always working to improve the system. The inventory system has saved us time and money and given us much more transparency on stock and products going in and out of our warehouse, and the point of sale payment integration is already saving us time. The Helix team also has training videos and a searchable process doc that aids in the training process, which was incredibly helpful to us in the first few months, and if all else fails, they are more than happy to help remotely and over the phone. > > **Cons**: The quotation setup is a little clunky and is missing some features offered by competitors. I have suggested some improvements to this, some of which have already been implemented. > > My overall experience with Helix has been a very positive one. Moving to or adopting new software is always hard, and they offer a lot of support to get their customers up and running. ----- ### "Helix POS System" — 5.0/5 > **Grant** | *5 June 2024* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I really like how we now have everything in one place, sampling, quotes, installation diary to invoicing. It is very user friendly, has great reporting in place. There are continuous upgrades being done and the guys do listen to upgrade requests. > > **Cons**: The names of some items are not practical but you soon learn them so not a major issue. > > Excellent overall experience. Quite a bit to set up but we received heaps of support and has reduced our need for extra staffing. Superb all round product with great reporting for both staff and admin. ----- ### "Best POS system I have used." — 5.0/5 > **jamie** | *13 May 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy to learn all of the basics but has lots of depth when you need it. > > **Cons**: We run remote server currently so sometimes it can be a bit slow on our end, but only because we don't have a dedicated server. > > Over all it has been a great experience to find a POS system that is easy for staff to use, yet gives admins and reporters the depth you need to make a detailed analysis on the business. ----- ### "Helix POS System" — 5.0/5 > **Daniel** | *13 June 2024* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The ability to directly speak with the team that created Helix, and be able to make custom changes for our business. Also, the ability to recommend improvements to the system and the continued improvements they are always doing. > > **Cons**: Sometimes the delay's in development can be frustrating. > > Overall we have had a great working relationship over many decades. They are always interested in whats best for our business and we can always rely on the integrity and reliability of our POS system. ----- ### "Helix POS and inventory system" — 4.0/5 > **Sue** | *16 May 2024* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: We have used Retail plus (previous version of Helix) since opening our business in 2006. We upgraded to Helix 2 years ago and have found it a great system to use for our furniture retail business for sales process, stock inventory and accounting/back office reporting etc . The windows based system is easy to navigate and customise to your needs. The Team at excellent software provide fantastic back up and support. > > **Cons**: Initially it was difficult to attach external documents to emails being sent from helix but this has now been fixed. > > overall Helis has been a great system to use for POS , inventory and reports. The windows based system is easy to navigate for sales staff and back office staff and provides a clear and accurate inventory control also. the support from Excellent software has been fantastic. We highly recommend Helix as a POS system. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/421920/helix?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/421920/helix) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data