Qualifacts Insync

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Qualifacts Insync

Qualifacts InSync streamlines essential healthcare functions like charting, billing, scheduling, medication management, and telehealth within a cohesive cloud-based platform. Trusted by numerous practices nationwide, InSync elevates efficiency, safety, and productivity by seamlessly integrating features such as e-prescription, eMAR, automated claims management, ASAM, and more. Tailored specifically for small and mid-market organizations, InSync is designed for scalability, allowing businesses to incorporate additional add-ons as needed. Its flexibility extends to customization, ensuring alignment with your organization's unique requirements, spanning from patient engagement to clinical workflow and billing. InSync simplifies billing processes through automation, utilizing a robust rules engine to alleviate the workload of your billing team. With automatic application of ICD codes to relevant appointments, these codes are carried through the entire billing journey, mitigating revenue loss and optimizing claim success rates.
Qualifacts Insync Software - InSync Dashboard
Qualifacts Insync Software - InSync appointment scheduling
Qualifacts Insync Software - InSync configurable encounters
Qualifacts Insync Software - InSync patient information
Qualifacts Insync Software - InSync Dashboard - thumbnail
Qualifacts Insync Software - InSync appointment scheduling - thumbnail
Qualifacts Insync Software - InSync configurable encounters - thumbnail
Qualifacts Insync Software - InSync patient information - thumbnail

Qualifacts Insync pricing

Qualifacts Insync does not have a free version and does not offer a free trial. Qualifacts Insync paid version starts at US$75.00/month.

Starting Price:
US$75.00/month
Free Version:
No
Free trial:
No

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Qualifacts Insync Reviews for UK Users

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.2
Customer Support
4.6
5 reviews of 372 View all reviews
Lindsay
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/07/2020

Psychology and Counseling Center - Insync Review: Billing and Scheduling

While the beginning parts were rocky, overall, our office is very happy with the program. We have seen an improvement in workflow as well as in revenue.

Pros

The product makes workflow easy and provides accurate information for the user quickly and clearly. There are a lot of little things that Insync's product provides that make it easier to function.
Billing: Having a large billing team is wonderful. The billing team is able to get claims out quickly and properly.
Communication: The communication between IT, service, and billing department and the client is outstanding. It enables our office to troubleshoot small and large issues in a timely manner and creates a more smooth and profitable outcome for our business and providers.

Cons

The initial learning curve with the product was extremely difficult. We had great assistance from the onboarding team; however, due to all of the 'bells and whistles" it made it quite difficult to learn.
Eligibility: Our office pays for Eligibility which is great because it shows us real time if the patient's insurance is active. Unfortunately, benefits for mental health are not shown on this portal. It would be wonderful if our office and other mental health offices had access to this information as it would save hours of time for the office as we still have to verify benefits for new patients who come in and existing patients who have insurance changes.

Layla
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/06/2021

Insync helped us say Bye bye bye to outdated systems.

The helpfulness of the staff that we worked with during implementation has been absolutely amazing. [SENSITIVE CONTENT] will forever be my favorite Insync employee. She was kind, polite, prompt and professional. [SENSITIVE CONTENT] were also extremely helpful.

Pros

Previously, we had used 3 other EHR's, each with their own set of issues. However, the last one really took the cake. We were promised timely access to support, the ability to customize many things and ease of use. We stuck it out for 2 years, but when the EHR started deleting notes, not saving information, changing dates and times, we had no choice but to switch. So far, Insync has delivered everything promised and more. What took me 2-3 hours and several applications in previous EHR's, takes one report and maybe 20 minutes in Insync. This literally saves me hours of work. I have yet to have a question that cannot be answered.

Cons

The only thing I did not care for was the amount of ways to do one thing. So, it's not even a real complaint. But when teaching staff how to do things, it can be confusing to show them how to start an encounter from the facesheet, and the scheduler and the dashboard etc. It is nice that there are so many ways to complete a task but it is also a bit of a pain.

Justin
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
4
Ease of Use
2
Customer Support
1

3
Reviewed on 30/07/2022

Buyer beware!

Started out great, sales pitch was obviously exciting. Once we started communicating challenges, the walls went up. They didn't try to compromise at all.

Pros

There's really nothing all that exciting about this software. The only positive is that it's highly customizable, but there's many others that are.

This company's biggest claim is that they "sell" you a software license. So once you pay it off, there price goes down.

Cons

They "sell" you a software license that you can never return. If you drop $50k like we did and the program ends up not working, they WILL NOT return your money.

After trying to work with their [SENSITIVE CONTENT] to get our money back, we were told too bad, the deal is done. As a small PT company try to survive, that was a difficult experience.

Alternatives Considered

Raintree Systems

Reasons for Choosing Qualifacts Insync

Tried to lower costs.

Switched From

WebPT

Reasons for Switching to Qualifacts Insync

There ability to purchase a software license and lower costs down the road.
Claire
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 09/03/2021

Insync - efficiencies on EHR and RCM sides

Overall Insync Healthcare Solutions is a comprehensive integration of clinical and business in one user-friendly customizable product.

Pros

We have been using Insync for a year now and overall have been very pleased.
On the EHR side, the customization of the platform, particularly the Encouter Notes has been the best feature. Being able to tailor it to our patient population with integration of review of systems, quick check-boxes and so many scales has streamlined our documentation and improved efficiency.
On the RCM side, having a designated team has been invaluable! Our Accountant Managers have been very knowledgable and creative, out-of-the-box investigators and our revenue stream has steadily increased over the past year.
Additionally, the Customer Support Team has also been incredibly accessible and so helpful in problem-solving issues that arise.

Cons

The reports are plentiful, but almost too many options. It has been somewhat challenging to find the right reports to measure productivity. The RCM team continues to take our feedback and are regularly updating and improving reports.

Linda
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/02/2021

Happy Customer

I only first went live beginning February 2021, with the encouragement of [SENSITIVE CONTENT HIDDEN]., my Implementation Specialist. I admit, in the beginning I felt overwhelmed because I am the sole provider I had to learn all aspects of the software. However, [SENSITIVE CONTENT HIDDEN] encouraged me to hang in there and promised the support would be there when I needed. I'm very happy I hung in...Insync is going to make my professional life so much easier.

Pros

Insync allows me to bring all facets of my business under one umbrella:
program management,
submitting claims,
client/patient statements,
clearinghouse,
credit card processing,
patient portal with
customized forms for progress notes and initial assessment, along with
HIPAA and consent for treatment, and
telehealth with Zoom that is very reliable.
With the portal, patients can make their credit card payments online and
send/receive emails that are all HIPAA compliant.

Cons

Setting up insurance companies was a bit of a challenge; however, that is because I forgot to change my address on Medicare website which caused a glitch in processing claims.

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