ADP TotalSource

Pros

Very convenient method of managing payroll. I like the feature that can login anytime and keep track on our salary records, HR, benefits across the things.

Cons

It's difficult to understand some of features like managing taxes. I would love if reports will become more easily for benefits. Customer support is not very responsive.

Pros

Employee profiles are easy to move around and find on an individual basis any information you need.

Cons

The Support case system. It is hard to tell what is the most recent additions to the case. It just isn't built for clear documented discussions on issues. It's like you found a ticket system and just bolted it on and didn't check it out to see what it looks like on the user end. Also reporting could be better. Things like adding date ranges for data should be easier to set up for custom reports. And if we need a report created it takes weeks to get it done. No fast turnaround for special reports. Also need to improve during benefit enrollment the setting up of beneficiaries and dependents and the distinction. Employees get it messed up and then have to go back and make changes when they set up dependents as beneficiaries. Maybe some additional detail or walk through questions to help them determine which is which.

Alternatives Considered

Reasons for Choosing ADP TotalSource

Switched From

Reasons for Switching to ADP TotalSource

Pros

Comprehensive outlet for all things hr and payroll

Cons

Not a lot of complaints here but price was a deciding factor

Pros

Overall cost seems to be the lowest - we evaluate other PEOs at least every other year, and no one has been able to beat the price.

Cons

We are in Massachusetts, which requires us to contribute to PFML. ADP pulls the funds for this but is chronically late in paying the state, resulting in additional fees and interest (which ADP has to pay), as well as dunning letters. The PFML administrators have told us that many Massachusetts companies that use ADP TotalSource have trouble getting these fees paid. Nonetheless, it is our responsibility to make sure ADP makes these payments. So, we spend a lot of time chasing them to ensure that the state gets paid.
The service is highly variable. For the most part, the service has been poor and has gotten worse over time. We currently have a couple of people supporting us who are very responsive and that's a nice change.
The underlying software systems seem outdated.

Pros

Before the company had an on-staff HR professional, it was a great help to have an HR partner with whom we worked. Also, the product was very easy to use for us to process payroll and to access reports we needed for various reasons.

Cons

RE: training options, it seemed the audience was more office and most of our employees are in the trades out on job sites. We were, therefore, unable to fully take advantage of that benefit.

Pros

ADP takes care of all my payroll, benefits & HR needs so I can focus on my business.

Cons

ADP payroll processign fees seem higher than many other similar providers, however, I've found the total all-in cost including benefits is lower when compared apples-to-apples. Some other providers have tried to compete, but the benefit packages they have offered me are much more expensive OR have much higher deductibles and max out-of-pocket limits.

Alternatives Considered

Reasons for Choosing ADP TotalSource

Switched From

Reasons for Switching to ADP TotalSource

Pros

ADP TotalSource saves me so much time especially with new hires. I don't have to remember when they qualify to receive benefits such as healthcare and 401K. They are sent enrollment emails automatically from ADP.

Cons

Their lack of transparency in billing always bothered me. However, they have recently updated their site and billing protocol. Though there was a learning curve to their new site in terms of inputting payroll, but thankfully they helped us through it with advance tutoring from a team member prior to the change over. My main ongoing concern is the lack of health insurance companies to choose from and the staggering costs. We are probably one of the only companies that still pays 100% for our staff's health insurance. We originally joined the PEO thinking we would get better rates being part of such a large group as opposed to rates for a small company. However, that does not seem to be the case. We have very limited choices and the prices go up double digits each year. We understand that is in part due to the terrible state of health insurance in the USA, which should not be for profit.

Alternatives Considered

Reasons for Switching to ADP TotalSource

Pros

I like the dashboard features on the new interface.

Cons

When you put a ticket in, the response is not quick and sometimes the questions are not answered.

Alternatives Considered

Reasons for Choosing ADP TotalSource

Switched From

Reasons for Switching to ADP TotalSource

Pros

Almost nothing. I found very little to like about their software or support.

Cons

The support we received from our "team"? It was a random list of names of folks you could never reach or get a response if you emailed them.

Pros

CUSTOMER SERVICE IS ALWAYS GREAT. EASY TO ACCESS THEM THROUGH CHAT SERVICE

Cons

COMPLICATED REPORTS PROCEDURE. I WAS NOT HAPPY THE WAY ADP HANDLES, COMUNICATED N OUR ERTC CREDIT

Pros

ADP has been a great service for us with a number of solutions to help us stay focused on our work.

Cons

The cost is what I like least but appreciate the value and the service recieved.

Pros

Our Business Partner and, Payroll specialist do a wonderful job assisting us and making the whole process flow smoothly. Responsive and quick to resolve issues, we know any issues will be handled quickly, professionally with a friendly attitude.
Our Business Partners always do a great job helping with making Benefit selections and open enrollment.
The on-line system is fairly straight forward, and there is always our team we can contact if we run into any challenges.

Cons

Pricing model being percentage based does mean that when we raise salaries ADP's fee increases the same percentage.

Alternatives Considered

Reasons for Switching to ADP TotalSource

Pros

Quality Corporate size benefits at a competitive cost.

Cons

Sometimes problem resolution using the portal isn't the quickest

Alternatives Considered

Reasons for Switching to ADP TotalSource

Pros

All-in-one HR & PR service throughout the US.

Cons

inability to have direct access via email or phone with your reps.

Alternatives Considered

Reasons for Choosing ADP TotalSource

Switched From

Reasons for Switching to ADP TotalSource

Pros

ADP TotalSource provides an easy-to-use platform for completing our small business's payroll and human resource and benefit needs.

Cons

ADP TotalSource does not have a health insurance package in Nevada at this time.

Alternatives Considered

Reasons for Choosing ADP TotalSource

Switched From

Reasons for Switching to ADP TotalSource

Pros

Professional service. all points are covered. Would not consider not using ADP TS.

Cons

Can sometimes be too bureaucratic, but ADP TS is quite thorough.

Alternatives Considered

Reasons for Switching to ADP TotalSource

Pros

Fairly easy to use platform that was all inclusive (payroll, insurance, etc).

Cons

Reports can be slow to load. Would like to see more options for simple default reports.

Alternatives Considered

Reasons for Choosing ADP TotalSource

Switched From

Reasons for Switching to ADP TotalSource

Pros

ADP TotalSource makes it easy to offer top quality HR services and benefits to our employees. I am able to print reports, make changes and obtain information quickly and efficiently from their Human Resource Information System. Best of all, their representatives are just a phone call away if I have payroll questions, legal concerns, or safety issues!

Cons

There has been a major push to go paperless, and reports that used to arrive with our payroll now must be accessed online and printed in house.

Pros

ADP has be good for me as a one person HR Department. I would have to say it was better before we changed over to Workforce

Cons

I really went through changes going to Workforce, and it has taken me time to adjust. It is very expensive, but I have not been walked through our billing and costs for your services since I changed over. Would love to continue with ADP, but would like a discount for the years we have been with you since 2013.
I dop not like the training format. I need my employees to do their mandatory training, but the site is very difficult to navigate. Needs a better plan.

Pros

Their customer service to their vendors is impeccable. Ease of use. All around great features / services.

Cons

I can not think of anything that I do not like.

Pros

The software seems modern and relatively comprehensive. The Report Dashboard is good for ease of information

Cons

Interaction with our contact has been problematic. She unresponsive to our Operations Manager, and they can't solve the simplest of items. PTO has been an issue for two years now and still have new errors every day.

Pros

Having all our HR and payroll in one spot with a great team behind it is easy. It makes my job easier and more streamlined. To have ADP as a background help, I don't have to worry about the nitty-gritty of HR and Payroll; I trust my team and what they do for us.

Cons

Sometimes, not all of my representatives are available, and urgent matters aren't answered in a timely manner. But this can be resolved just by calling and speaking to someone.

Pros

All-in-one services for HR needs. We are a small business and needed a partner to cover these services for us. ADP offered a comprehensive, full-service platform and team.

Cons

Service is declining. We have been with ADP for over a decade, and I have seen a real shift in the level of service provided. This includes response times, level of service, ADP morale (within their own teams), etc. Their reps are all helpful, but they appear to be over-tasked. This has become more and more evident in the last 3-4 years.

Pros

All in one platform was simple to use until the past few years

Cons

High costs and delayed responses to critical questions that delayed business decisions

Pros

The support I receive from my HR and Payroll representatives.

Cons

The portal is quite old as far as UI design. When trying to generate custom reports, it's very difficult and not the least bit intuitive.