--- description: Review of Lightspeed Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lightspeed | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Marine Software](/directory/4168/marine/software) > [Lightspeed](/software/420866/lightspeed) # Lightspeed Canonical: https://www.softwareadvice.co.uk/software/420866/lightspeed Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.uk/software/420866/lightspeed?page=2) > Lightspeed is a dealer management system designed to cater to the organizational and management needs of dealership businesses across various industries, such as powersports, marine, recreational vehicles (RV), trailer, outdoor power equipment (OPE) and golf. The platform includes a communication management system that helps manage customer interactions and engagement and allows businesses to connect with internal teams and customers via a unified portal. The tool also assists with management of sales, service, finance and other business operations. Key features include customer relationship management (CRM), OEM integrations, eSignature, multi-facility visibility, parts and inventory management, sales optimization, centralized scheduling, task automation, RECT reporting, service department enhancements, secure payment processing and data analysis. The parts management component of the solution allows for tracking and ordering of parts, handling of stock replenishments, updating of parts information and optimization of inventory control and wastage. Sales functionalities offered by Lightspeed enable dealerships to optimize new and used vehicle sales by providing tools such as industry benchmarks and performance comparisons. For the service departments, Lightspeed provides tech video functionality, which fosters a trust-building relationship between service personnel and clients. It offers visual proof of required repairs and service recommendations that helps maintain credibility and communication with the clientele. Additionally, teams can ensure compliance with regulatory guidelines and refine their credit process. The solution incorporates a Lightspeed calendar that spans across all dealership departments, enabling directors and staff to manage customer appointments, follow-up communications, technician scheduling, unit delivery and departmental scheduling. This orchestration tool aids in coordination within the dealership environment. The repair event cycle time (RECT) reporting functionality of the platform helps dealerships in tracking and enhancing their service department’s performance. The tool also offers eSignature capabilities, allowing dealerships to send contracts electronically and secure customer signatures remotely. Industry benchmarks have been incorporated within the sales module, providing dealers with insights into their performance relative to the national market and suggesting actionable areas for improvement. The mobile application extension of Lightspeed offers features such as service check-in efficiencies and the ability to communicate service progress via text messages, further streamlining dealership workflows. The platform offers integration with various third-party payment processors such as Worldpay. > > Verdict: Rated **3.9/5** by 158 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 158 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightspeed DMS ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: Lightspeed EVO is very customizable and each dealerships needs are different. The price is dependent on the number of licenses, modules, layered apps and training needed. Lightspeed EVO has packages starting as low as $2,995.00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Accounting - Activity Dashboard - Billing & Invoicing - Communication Management - Compliance Management - Contract/License Management - Customer Database - Customisable Reports - Financial Management - Inventory Management - Mobile Access - Parts Management - Point of Sale (POS) - Real-Time Updates - Reporting & Statistics - Scheduling - Storage Management - Third-Party Integrations - Work Order Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Marine Software](https://www.softwareadvice.co.uk/directory/4168/marine/software) ## Alternatives 1. [Storable Marine](https://www.softwareadvice.co.uk/software/326040/molo) — 4.3/5 (57 reviews) 2. [BiT Dealership Software](https://www.softwareadvice.co.uk/software/419619/bit-dealership-software) — 4.5/5 (44 reviews) 3. [StarNapp](https://www.softwareadvice.co.uk/software/504878/StarNapp) — 4.9/5 (11 reviews) 4. [DockMaster](https://www.softwareadvice.co.uk/software/327029/dockmaster) — 3.9/5 (18 reviews) 5. [Digital Wrench](https://www.softwareadvice.co.uk/software/76890/digital-wrench) — 4.7/5 (77 reviews) ## Reviews ### "Review of Lightspeed" — 5.0/5 > **wanda** | *3 February 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: the system knows more than we do\!\!lol excellent system for parts, labor, sales, etc > > **Cons**: in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting. It should integrate with AG parts and service > > A suggestion would be to send a representative when a new company goes live with the accounting program or hold an in house school in the state the customers are located. EX. as a dealer for your product we would be contacted the date, time and location of your school. Therefore we could send an employee. ----- ### "Best Software for our Powersports Department\!\!" — 5.0/5 > **Brittany** | *27 November 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing. > > **Cons**: It looks like it was made in the 1990's. ----- ### "Not a great first experience with an integrated GL" — 3.0/5 > **Evelyn** | *15 October 2021* | Maritime | Recommendation rating: 4.0/10 > > **Pros**: Finalizing boat sales and payables is easy, and I like that we (selected staff) can reverse things, but getting to the point of finalizing can be challenging. It's nice using the bar codes for parts invoices, which is a feature we never had before. There are probably other features in the software that would make our lives easier, but we don't have time to play around with the system to figure things out for ourselves and our initial training was not great. > > **Cons**: Initial set-up and training were horrible; My chart of accounts was shuffled and accounts were added up incorrectly; we were supposed to have a trainer on site for a week and I believe he was here for 2.5 days. Nowhere near enough time to train a dozen staff in several departments; Lightspeed was supposed to be set up for Canadian customers, but there was no concept of how Canadian taxation works; Can't get rid of $0 packing slips (warranty parts receiving); Can't post a negative "cheque" (ie vendor refund) in payables or a credit refund against a charge card; When posting vendor invoices or parts packing slips into invoices, the date won't carry over but the freight amount does. Very seldom will you ever have the same freight charge on different invoices. We find this very frustrating; You can't use letters in reference / document numbers; The "distribution" category carries across invoices, even when you've changed the vendor; Poor descriptions in some reports. eg "Refunded by company cheque" in the bank reconciliation - would like to see customer name or cheque number; Documents often locked even when the user is no longer in them; We would like the sales category to show on parts invoices and repair orders; We are ending up with several duplicate major units because you can't import a trade into MU from customer units. We have several boats that have been sold and traded back in multiple times, but we have to create a new MU every time; ..... > > This is our first foray into a fully integrated accounting system, and it was a very dismal introduction. Much of our administrative frustration stems from the poor training and, admittedly, our staff not making much of an effort to learn and do their jobs properly. Maybe Lightspeed functions as well as any other system but, as you read above, there are many "features" that don't function as we would like them to. Having said that, we are 3 years into this software and are managing to make it work for us. I don't anticipate that we will be trying to make any changes in the near future. We made the switch in 2018 and we administrators refuse to live through another year like that. ----- ### "Overall a Better Software" — 4.0/5 > **Jackie** | *15 October 2021* | Retail | Recommendation rating: 7.0/10 > > **Pros**: How this software connects all of the departments throughout all levels of the business. Sometimes it can seem like too much, but I think overall it is more beneficial to the company to have the software work this way. > > **Cons**: Too many different ways to achieve the same result. I often just want the best, quickest, easiest way to achieve something - instead I am told you could do it this way or that way. To me that is not helpful and can lead to errors and confusion. > > A more clear picture of the business functionality as a whole. ----- ### "LightspeedEvo Review" — 5.0/5 > **Courtney** | *28 January 2022* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: I like how easy it is to prep the deal, print documents. > > **Cons**: I don't like the menu sell functionality. I don't like how parts and accessories have to be tied to the vin. Same thing with labor. It makes it extra work if a customer backs out of an accessory. > > It's a good product. Pricey, but it definitely gets the job done and it's better then any other software out there. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.uk/software/420866/lightspeed?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/420866/lightspeed) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data