--- description: Review of CDK Global Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CDK Global | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Car Dealer Software](/directory/4154/auto-dealer/software) > [CDK Global](/software/419599/cdk-global) # CDK Global Canonical: https://www.softwareadvice.co.uk/software/419599/cdk-global Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.uk/software/419599/cdk-global?page=2) > CDK provides a unified, SOC 2-compliant dealership software solutions designed to simplify dealership operations, improve profitability and create a better customer experience across every department. Instead of relying on disconnected tools for Sales, Service, Inventory and Accounting, CDK brings everything together in one place through the CDK Dealership Xperience Platform. This platform is built for both single-point dealers and large groups, with modular suites that match different business models. Dealers can start with core capabilities and expand over time without needing rip-and-replace changes. CDK offers six connected suites inside the Dealership Xperience Platform, each one solving for a specific area of dealership operations: • Foundations Suite: Ideal for enterprise and multistore dealers, this suite delivers advanced Accounting, DMS functionality, centralized management and CDK SimplePay for smooth deal workflows. • Fundamentals Suite: Created for independent dealerships and smaller franchise operations, the Fundamentals Suite offers streamlined core tools with the same data connectivity as the Foundations Suite. • Vehicle Inventory Suite: Uses AI and real-time market insights to help dealers source, price and manage inventory more effectively and profitably. • Modern Retail Suite: Combines CRM, Digital Retailing and F\&I workflows so customers can start buying online and complete the process in the dealership without rework. • Fixed Operations Suite: Supports Service and Parts departments with communication tools like video and texting, accurate estimates and to-the-penny Service pricing. • Intelligence Suite: Brings advanced analytics, forecasting and performance visibility across departments so decision-making is faster and more data-driven. Each suite is connected through the Dealership Xperience Platform, so data flows cleanly across every area. That eliminates manual double entry, reduces reporting errors, and gives leaders faster insight into what’s working and what needs attention. CDK’s platform is SOC 2-compliant and designed to protect dealership, OEM and consumer data. With cybersecurity becoming a bigger issue across automotive retail, CDK provides tools, controls and infrastructure that meet or exceed compliance standards and reduce risk. CDK has served the automotive industry for more than 50 years and currently works with over 15,000 dealerships. Dealers choose CDK for its ability to connect workflows, modernize operations and build a digital foundation that grows with the business. Key Reasons Dealers Choose CDK: • Fully integrated platform across key dealership departments • Sub-two-minute support response times and 90%+ satisfaction • Industry-experienced support and Services professionals • Secure, SOC 2-compliant infrastructure • Scalable for independent dealers and enterprise groups • Built to improve profitability, productivity and customer experience • 50+ years of automotive software leadership • Trusted by more than 15,000 dealerships CDK is more than a DMS. It’s a dealership operations platform designed to modernize how automotive retailers run, grow and adapt in a changing market. > > Verdict: Rated **4.1/5** by 207 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 207 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CDK Global - **Founded**: 1974 ## Commercial Context - **Pricing Details**: CDK Global does not publicly publish pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Canada, United States ## Features - Accounting - Contact Database - Contact Management - Document Management - Financing Management - For Automotive Dealerships - Forecasting - Interaction Tracking - Inventory Management - Lead Management - Lease Tracking - New Car Dealer - Reporting/Analytics - Sales Floor Management - Service Department - Used Car Dealer ## Support Options - Knowledge Base - Phone Support - Chat ## Category - [Car Dealer Software](https://www.softwareadvice.co.uk/directory/4154/auto-dealer/software) ## Related Categories - [Car Dealer Software](https://www.softwareadvice.co.uk/directory/4154/auto-dealer/software) - [Car Dealer Accounting Software](https://www.softwareadvice.co.uk/directory/290/auto-dealership-software/software) - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) ## Alternatives 1. [Carsforsale.com](https://www.softwareadvice.co.uk/software/84039/carsforsale) — 4.6/5 (2363 reviews) 2. [AutoManager](https://www.softwareadvice.co.uk/software/97148/automotive-crm) — 4.9/5 (238 reviews) 3. [DealerCenter](https://www.softwareadvice.co.uk/software/83562/dealercenter) — 4.9/5 (1479 reviews) 4. [AutoRaptor CRM](https://www.softwareadvice.co.uk/software/349973/autoraptor-crm) — 4.6/5 (273 reviews) 5. [Frazer](https://www.softwareadvice.co.uk/software/134731/accounting) — 4.7/5 (150 reviews) ## Reviews ### "Great CRM tool" — 5.0/5 > **Daniel** | *5 December 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Easy to use Good support center Great desking tool We have multiple dealerships so the single customer base is very nice. > > **Cons**: Set up is never very fun with any crm company. Other than that I can’t think of many cons. > > Great experience\! We would recommend to anyone looking for a CRM Tool. ----- ### "Great CRM" — 5.0/5 > **Dillon** | *1 February 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: We had this system for about 3 years. Fantastic CRM tool. We have since switched to a different one and it is garbage compared to Elead. I am begging the bosses to switch us back. > > **Cons**: I don't have any complaints about the system. Other than, the email templates that were loaded into it, however I don't think that is the products fault. ----- ### "CDK Global user review" — 3.0/5 > **Jeffrey** | *4 November 2024* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: CDK Global is a very robust dealer management platform that integrates all aspects of dealer management. > > **Cons**: CDK Global runs very slowly, it is very intuitive. > > CDK Global is very expensive but they dominate the DMS space. Migrating DMS providers is a very disruptive proposition that favors continuing CDK Global utilization in our organizations. The recent data breach and subsequent long term service outage was a major disruption to our business and resulted in significant revenue loss and added labor to recover once service was re-established. ----- ### "CDK Global is great for automotive contracting" — 5.0/5 > **Lisa** | *23 February 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: CDK Global is simple to use. Shortcut codes keep the contracting process streamlined and efficient. > > **Cons**: The only feature I would like to see improvement on would be the self-help listing of the shortcut codes. > > CDK Global is so much easier to use than the competition. It is packed with features and is user friendly. The Customer Support has been phenomenal. ----- ### "I use this software for car sales and customer tracking. Seems to work well." — 4.0/5 > **Justin** | *22 February 2018* | Recommendation rating: 9.0/10 > > **Pros**: I enjoy being able to keep track of my customers and also have alerts on our inventory sent via email and text when a customer requests a specific vehicle. > > **Cons**: The system seems to have random errors when it comes to saving customer information. For example, I was trying to save a customer who was already in our system. When I selected the customer, a random error prevented me from saving it due to an incorrect entry I couldn't overwrite. Also if a customer is entered as a lost sale, then the system will not allow us to select any records on that customer and we have to create a new lead. > > Efficient management of sales leads. ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.uk/software/419599/cdk-global?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/419599/cdk-global) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data