ADP Workforce Now

Pros

1. It is a very useful application in managing and checking payroll-related activities.
2. Dashboard and UI make it easy to see the relevant options and the platform is very secure and well-integrated with the company domain for secure access.
3. Submission of claims, navigating the progress, and calculating the payouts are easy and all things are automated.

Cons

1. Very limited product with few features only not able to see anything much or new.
2. No customization options available as per the requirement.

Pros

It's simple to use but also powerful, with many features - some are even useful! ADP is used by many employers, so it's fairly simple to transition from one ADP system to another.

Cons

Reporting can be a bit difficult - HR professionals are not generally technical people, so trying to get to grips with complicated reporting tools can be awkward. However, ADP does offer training, and there is also plenty of help online.

Pros

Comprehensive payroll tools to help from on-boarding to payroll to reviews and termination.

Cons

Cost went up and every little thing became an add-on. Getting customer support was difficult. Paychecks were delayed or incorrect on several occasions and getting those fixed didn't seem like a priority.

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

I loved the Support Staff. She was there when I needed help and was amazingly helpful!

Cons

Certain staff in the organization worked multiple positions at different rates and for varying hours. This was something that had to entered manually because the system would not produce the correct results in hours or pay during a payroll period. That was frustrating.

Pros

This platform has stepped up their game in the past few years. It's user-friendly and has everything payroll and tax related accessible in one clean and easy to understand format.

Cons

The constant pushing of the Wisely card gets a bit annoying.

Pros

Comprehensive HRIS with onboarding and document tracking. Fairly intuitive and easy to use after setup.

Cons

Scheduling component severely lacking. Also lack of employee communication tools (blast messages).

Pros

The perfect solution for HR, payroll needs. ADP workforce now is very easy to use and gives a comprehensive reporting and the analytics needed to be relevant. Automate compliance reporting and filling. I have used it enough to prove that it's worth all your time and money.

Cons

On my side everything was amazing, I have nothing to comment here.

Pros

The best feature of ADP was the benefit module and support that came with it. The benefit team through ADP would review events, request documentation, and process basically from start to finish.

Cons

The quality of support at ADP was very frustrating. We went through multiple client support specialists, and we would get varying degrees of support and answers with each person. We also couldn't house both our domestic and international employees in the same platform.

Alternatives Considered

Reasons for Switching to ADP Workforce Now

Pros

Easy to navigate, You can access everything in one place

Cons

the amount of unnecessary clicks to do one task

Pros

Setting up paycheck it's a very easy task no matter if you're a large or small business. I love how easy is for my contractors to receive their payroll

Cons

If you ever run into an issue, support is very slow but always effective regardless

Pros

ADP Workforce Now is a great product to assist payroll departments with many tools to provide in-depth and practical assistance to every day payroll needs.

Cons

The cost can be overwhelming as you have to buy the system in modules that you need a piece at a time. It can also be hard to get assistance as you have to go through many different channels.

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

As a new employee who uses this software, I found no issues with it whatsoever. It was user friendly and comprehensive; further, I was able to get my work done in an expeditious manner.

Cons

Technical support resulted in calls being transferred from one assistant to another; however, our problem was resolved and that was greatly appreciated.

Pros

Excellent reporting functions, very good core product with reliable delivery. Ability to do time data imports / mass updates very good.

Cons

ACA / benefits module was a bit funky, did not want to recognize an offering that did met MEC but not MV. For that reason, we used another solution for ACA filings.

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

I used ADP Workforce Now after I migrated away from ADP Total and I had to bring everything in house. The initial set up was not difficult

Cons

I have many. My implementation manager fell out of the process and we were left to figure out implementation, especially during the parallel testing

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

The reporting structure was great, one of the best.

Cons

Customer support was almost nonexistent.

Pros

I really like that ADP Workforce Now is easy to navigate

Cons

I haven't found any issues with ADP Workforce Now.

Pros

-Ease of Use
-Manager friendly
-Great TPA for government filings

Cons

- Security permissions can be hard to figure out
- If doing payroll for multiple companies, starting payroll on one locks all companies

Pros

ADPWFN is very customizable. It even has a payroll calculator to check the net proceeds an employee will get for his pay. 401k deductions and remittances are also integrated into this SAAS, which lessens the hassle of having a different service provider.

Cons

Their billing is quite confusing. There are charges that are not obvious as to when they occurred. Customer service agents are not equally trained and knowledgeable.

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

The ADP Workforce Now features most frequently used by my company were the ADP report and payroll functionality. The report feature was helpful for determining the health of my department's budget. We could quickly gather essential data to determine whether we were on track or on budget. Payroll was easy to process and ensured our workers got paid on time, which is a major plus in my opinion. These features made managing and understanding all our people's data significantly easier.

Cons

Overall, the customer service was definitely delayed with responding at time. Some of the pricing was a bit higher than I had anticipated.

However, I did find that the platform was a bit difficult to customize. There were definitely some customizations I had in mind that I simply couldn't do, which was a huge bummer. The platform has the potential to be extremely versatile, but it seemed like some of its features were really built with smaller businesses in mind. I think this is one feature of ADP Workforce Now that could definitely use improvement.

Pros

Seamless all in one portal with an amazing amount of tools for employees to utilize from time off to payroll and more.

Cons

Could do with a better management of payroll options for disbursement, and it would be nice to have a faster way to take time off.

Pros

With it i get paid accurately and on time

Cons

There isnt anything i can say bad about adp

Pros

I have been using ADP Workforce Now for several years, and it has been a very invaluable tool. What I like most about ADP Workforce is that it is very user friendly, and also offers an array of features that help streamline payroll, benefits, time tracking and employee management. One of hte features that stand out is the self-service portal that allows employees to access paystubs, request time off and update personal information with ease. Overall, ADP Workforce has greatly improved HR operations and I highly recomment this platform.

Cons

Some of my least favorite is there is no live chat support, the bot feature is not as helpful as being able to speak to a representative. Also the customer service and technical support are not as favorable as I would like.

Pros

The UI is simple and clean. Most menus are organized in a way that seems intuitive, like where to find calendars for PTO or time clock function. It's definitely one of the most popular timesheet and payroll software out there.

Cons

For non-salary employees, it used to be hard to find the place where to clock-in and clock-out. This has definitely cleaned up over time and now in a more prominent place.

I remember signing up for benefits through ADP for the next year and the W9 part is confusing. It steps you through with questions rather than filling out the form, then puts in the answers for you. I accidentally claimed too much and didn't get federal taxes taken out and had to add in extra money to make up for it.

Pros

Prominently I like its go to approach, an all in one store. Here all different types of activities can be performed by simply navigating to different portals like attendance management, time tracking, performance management and monitoring, goal tracking, leave application etc

Cons

The UI is not up to the mark, its cumbersome and the look and feel doesn’t make someone to use it longer

Pros

User-Friendly Interface Many users find the interface to be intuitive and easy to navigate, even for those who may not be very tech-savvy. The platform allows for a seamless experience when entering data, running reports, and accessing various HR functions.

Cons

There have been complaints about occasional system glitches, outages, or slowdowns, especially during peak payroll times. These technical issues can disrupt workflows and cause frustration among users.