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OpenGov Permitting & Licensing
3.9
Overall rating
Reviews
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About OpenGov Permitting & Licensing
OpenGov Permitting & Licensing is the most flexible and delightful permitting and licensing solution for government. Our software modernizes community development permits, business licenses, and other complex approval processes through highly configurable, digital workflows complete with conditional forms, online payments, and GIS integration. Featuring a user-friendly portal for the public that is seamlessly integrated with backend data collection and approval rules, OpenGov Permitting & Licensing delivers an all-in-one cloud solution to streamline processes and improve customer satisfaction.
With OpenGov, governments can launch digital services in as short as six months and process applications up to 5X faster than outdated systems. Additionally, staff can be redirected toward higher-priority projects while government administrators drive economic development in their communities.
OpenGov Permitting & Licensing pricing
OpenGov Permitting & Licensing does not have a free version.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Michael
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 20/12/2019
Good product, missing a few key features to make it great
Pros
The ability to build project templates to the public facing site
Cons
Form fields that you can capture with reports, the ability to add custom fields to reports so that you can more easily see where permits are in the workflow. Other programs have this feature and it makes keeping track of the permit status very easy, especially for staff that aren't involved in the approval process. The reporting process is also still a bit complicated. The old system was much more user friendly when it came to printing reports that we needed to sent to finance offices and the State. Based on the fact that the users that generate these reports are not typically "permit reviewers" these reports should really be set up as a click and go.
Ben
- Industry: Public Safety
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 30/12/2021
Monroe County Project Manager
The overall experience has been great. Files are organized, easy to find and everything is paperless. Inspections are much easier and faster since the software is portable and permits can be issued on site.
Pros
Every individual project is in one file. Easy to use and find files as needed.
Cons
Upload voicemails to the system. This would be very helpful with Code Enforcement and Court.
Abby
- Industry: Government Relations
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 20/12/2019
Room for Improvement
There are lots of ways that the software could improve but the biggest problem I think we have encountered is that it wasn't set up for us as well as it could have been which makes searching for records a nightmare. It would also be awesome if numerous panels on the right hand side of the screen could be minimized with a toggle switch so you don't have to scroll down through a bunch of jobber jabber that doesn't pertain to you.
Pros
This software has helped clarify the process for applicants and ensures nothing gets missed by each of the departments along the way.
Cons
It was set up in a less than ideal manner. It is difficult to find records that we are looking for. I wish there were a way to "hide" applications and designate a date that you would like a reminder. For example, I often work out of the inbox function. If someone applies for a pool permit today (its winter) but aren't going to start until spring, that sits in my inbox forever. I wish I could hide it for say 2 months and have it pop up again in my inbox in the spring.
Lucas
- Industry: Architecture & Planning
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 23/12/2019
Review from City Planner
Overall experience is good. Keeps the building permit approval process moving.
Pros
Easy to use with relatively user friendly interface.
Cons
Mapping functions are often off. Would be better if it was integrated into our GIS. It would also be nice to add pictures and plans directly to our comments. It would also be nice to label attachments and plans separately with the ability to preview documents. I am often having to download 10 plans before I get the one I need from the bulk attachments.
Susan
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 23/12/2021
Parking permitting
Helpful with less traffic of people with the pandemic. It is more useful when documents are inaccurate
you just send message and request information. This is also helpful when it is a renewal period, making the influx easier to handle.
Pros
integration very helpful during the covid period. Without the in person transaction the process through Opengov is so much more manageable.
Cons
I wish fixes with problems happened much quicker. It does seem to take a lot of time to resolve a problem.
David
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 24/12/2019
Could be better
I work for Richmond as well and approve all permits
Pros
For all easy permits like re-roof hot water heater replacement and so on, all that need little to no review
Cons
So many things that could make this system so much better and easier I would love to sit down and go over ideas but after many years since this system was just being proposed I have tried to make contact with viewpoint to no avail
Seems like no one wants to improve the site
KC
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
-
Review Source
3
Reviewed on 07/01/2020
Dog licensing for Town Govt
Allowed the community to register their dog themselves. And pay via credit card. The problem is that we have had some issues that came out of the blue. We were supposed to start a renewal campaign on 1/1/2020. The system, on it's own, switched the date to 1/2 (on 1/1) and then on 1/2, switched the date again to 1/3. All by itself. Recently, we've had more glitches in the system. Printing formatting changes (from no where). Reporting issues, etc... Not sure what changed.
Pros
It takes credit cards and is available for community to use online
Cons
Many glitches in the system. Because it was built for building permits, requires various work-arounds to make it work for dog licensing. Work-arounds are not technical solutions. For example, when a dog dies, needs to do several steps to stop the record. Also, there needs to more levels of rights for users. Currently, the administrator has to do alot of the work. Need a mid-level rights for users with a little more authority.
Stephen
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 05/01/2022
Best of the available software options But needs Improvement
Pros
It's a great product compared to the competitors that being said the competitors are equivalent to use a typewriter.
Cons
Missing a lot of Features. Inspection Scheduling should be like Open Table for restaurants.
Not easy to use for some of our senior inspectors.
No Tablet/ Phone APP.
Takes Days for tech support feedback.
Victor
- Industry: Government Relations
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 04/01/2022
Great Product
Overall, it has been an easy and efficient product that i would recommend.
Pros
OpenGov is easy to use and has great functions for managing, and record keeping. It has made functions more efficient as I am able to quickly reference properties in the city and view all types of permits on file.
Cons
Sometimes there seems to be address units that do not show up in a quick search.
Michael
- Industry: Public Safety
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 19/12/2019
Viewpoint works well
Viewpoint is used city wide and has made our permitting process for city wide permitting and tracking so much easier. End of year tallies are a breeze.
Pros
This product has made our permitting process easier.
Cons
A lot of our contractors and customers don't like using viewpoint but if they want a permit they get used to it.
Ruth
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 05/01/2022
Open Gov Citizen Services
Pros
Product is easy to learn and use. Also the public are using it and love it which makes my job better.
Cons
I cant think of anything that I do not like about the software.
Russell
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 19/12/2019
Viewpoint Cloud review
Easier for clients to apply for permits but more office time to process permits.
Pros
Cloud based accessible on many devices.
Cons
Problematic with property searches and not very compatible with tax database.
Paul
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 21/12/2019
Great idea but...
Pros
The amount of information available is fantastic
Cons
Freezes a lot. Logs out randomly. Recognizes my password half the time. Its almost a guarantee that if I’m doing enforcement and I need to verify a permit for an address it will either log me out or freeze up. Such a great idea but needs some serious tuning to be worthy of the responsibility we rely on it for.
Paul
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 19/12/2019
Cloud Review
As a inspector of Building very helpful tool
Pros
Ease of use for non IT Staff and myself who is not great on computer.
Cons
Could use more web seminar for instruction of use
Jennifer
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 23/12/2019
Easy to Use
I really have enjoyed ViewPoint Cloud. It makes my work a million times easier. No more tracking in an Access Database!
Pros
I like that I can see all the projects I need to review at once. I also love that applications can be customized.
Cons
I found that the process of creating an application is a little bulky. It would be great if the process we created could be cloned for other types of applications so that we don't need to start from scratch each time.
James
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 19/12/2019
Could be better
Pros
I like the various features of maps and the intricate details
Cons
It is not as user friendly as it could be. While some features work on some aspects the same feature may not work on another. Also I wish the maps were more interactive for route options.
Kathy
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 06/01/2020
ViewPoint User
Ease of use is very important.
Pros
Ease of use and support answers questions quickly.
Cons
It may be an administrator option, but completing an item in error cannot be reversed. Also, your own comments cannot be edited.
Julia
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 19/12/2019
ViewPoint Cloud Review
Pros
I like how that you can customize almost everything to fit your needs, at least that I have seen so far. I am still implementing the software and in the set up stage. I like that it is accessible through the internet.
Cons
I do not like that it has to be set up from the ground up essentially as far as the records and things go.
Lori
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 06/01/2020
Viewpoint use
Easy to use, easy to teach others to use. One of the easier software packages to learn.
Pros
This product is user friendly and very easy to use.
Cons
Unable to add multiple "other inspections"
Angela
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 11/01/2022
?? Not sure how to answer this
Awesome!
Pros
Easy to use, service team has been great to work with, great outward facing appearance.
Cons
It is a bit expensive, but I think that's to be expected. We are getting what we pay for.
Debbie
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 19/12/2019
Use of ViewPoint Cloud
It is easy to use for our Municipality.
Pros
It is very easy to use and very user friendly.
Cons
Nothing - It is a great product for our town.
Laura
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 18/12/2019
Software with Great Potential!
Pros
I like that this software has the capabilities to do many different tasks pertaining to my job. I haven't been trained on all aspects of the software as of yet, but can already tell that it can be a very helpful tool. The screens are easy to navigate and read, which makes using the software that much better.
Cons
Since I am unable to see what our citizens see on their end of the software, it makes it difficult for me to offer explanations of how to set up accounts, etc. Perhaps this has more to do with training in my particular workplace, but I can't seem to figure it out on my own.
Diane
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
5
Reviewed on 06/01/2020
Exceptional Product
Wonderful, responsive team to all questions
Pros
Ease of use, lots of functionality and reporting
Cons
Would like to print my own department reports
John
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 19/12/2019
Rabbit warren.
A administrative time killer, and low efficiency with redundancy.
Pros
Remote application submitting for residents and contractors.
Cons
Redundant zoning steps in inter-phasing with other department applications that do not require zoning approval. Example, generator requires zoning, gas or electric does not but zoning would have to sign off three times and finals.
Marissa
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 19/12/2019
Permits
Pros
How easy it is to use so contractors can fill their permits out with ease and quickness.
Cons
Certain things when clicked on open in a new tab. Like the 'view location' aspect. It is the same website, but opens a new tab for that and it's unnecessary.
